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SurvAI by Everguest Intelligence
4.4 (9 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
SurvAI by Everguest Intelligence
Unranked in Guest Survey Software
Live survey solution to engage guests
94% recommended by 19 hotels
Seabel Hotels, Zien Group, Amadria Park & 16 others
What is Everguest?
Founded in 2020 | Headquarters in Budapest (Hungary) | 45 employees
Discover the power of our Hospitality SurvAI, enhanced by EVI, our advanced AI system. Capture live feedback during stays or meals with our user-friendly surveys. Choose from built-in questionnaires or create custom surveys using a simple drag-and-drop interface. Easily share surveys via QR codes, direct email, or contact lists, ensuring you reach guests conveniently and efficiently. EVI analyzes feedback to convert sentiments into actionable data, providing deep insights into guest experiences and preferences. Save time with automatic report generation and AI-driven analysis. These features streamline processes, allowing your staff to focus on enhancing the guest experience.
Capabilities
Real-Time Guest Feedback Collection
Real-Time Guest Feedback Collection
SurvAI enables hospitality properties such as hotels and restaurants to gather immediate feedback from guests during their stay, allowing for prompt service adjustments and enhanced guest satisfaction.
AI-Driven Sentiment Analysis
AI-Driven Sentiment Analysis
Utilizing advanced AI algorithms, SurvAI analyzes guest feedback to provide actionable insights, helping management make informed decisions swiftly.
Easy Survey Customization for Unique Needs
Easy Survey Customization for Unique Needs
SurvAI makes it simple to design and deploy feedback surveys tailored to your guests. With an intuitive drag-and-drop interface, you can customize questions, formats, and languages in minutes, ensuring a seamless experience that matches your brand. Whether for a specific campaign or everyday use, SurvAI adapts effortlessly to your needs.
Seamless NFC and QR Code Integration
Seamless NFC and QR Code Integration
SurvAI simplifies feedback collection through NFC cards and QR codes, offering guests a convenient and contactless way to share their experiences.
Comprehensive Interactive Reporting
Comprehensive Interactive Reporting
SurvAI delivers clear, interactive reports that highlight guest preferences and emerging trends, enabling continuous service improvement.
Post-Stay Insights That Drive Loyalty
Post-Stay Insights That Drive Loyalty
Capture guest feedback even after checkout with SurvAI's post-stay survey options. Such surveys allow you to gather comprehensive insights on the overall guest experience, helping you identify trends, enhance services, and build long-term loyalty. Post-stay feedback ensures no opportunity for improvement is missed.
24/7 AI Assistant Support
24/7 AI Assistant Support
SurvAI's AI assistant offers round-the-clock support, providing instant pro tips and insights to enhance decision-making and operational efficiency.
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Everguest Reviews Summary
Ease of Use
4.4/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, SurvAI by Everguest Intelligence is the #3 most trending product in the Guest Survey Software category (out of 25) and the #375 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreEverguest’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Everguest Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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References
"Everguest Intelligence platform is a very modern one and I will also emphasize it's user-friendly profile, so everyone can have access to it. Not only me as a guest experience specialist who takes a lot of care about our online reputation, but also hotel managers and my colleagues from the reception and different departments within the hotel properties can easily work and benefit from it. And what is more, it also provides us with numerous and valuable data at any moment."
Barbara Klarić
Guest Experience Specialist @
Amadria Park Kids Hotel Andrija
Featured Customers
More Products by Everguest
Hotelier Rating
Looking for specific info?
7
Generally good
Dean Hotel Group food and beverage manager from 100 to 199 room Boutique in Dublin (Ireland)
Verified
5 months ago
The AI features and overall detail of feedback. Breakdown of comp set venues is a plus and the ability to answer directly proves beneficial.
Ireland
Ireland
Dean Hotel Group food and beverage manager
Large Hotel
10
Great UX with great Functionality
Head of Digital Empowerment from 500+ room Branded Hotel in Lisbon (Portugal)
Verified
5 months ago
Everguest shines for its user experience, sure there are other tools that can get the job done, but at what cost of repetitive manual labor and complex/outdated interactions. It does it job brilliantly and you'll still have fun while using it to get more actionable insights about your hotel and the guests experience.
Portugal
Portugal
Head of Digital Empowerment
X-Large Hotel
10
Everguest is fabulous
Guest Experience from 500+ room Branded Hotel in Opatija (Croatia)
Verified
6 months ago
Everguest platform makes our life easier and the help of AI really contributes to speed and efficiency in carrying out daily activities in the hotel. It helps us respond to guest reviews, monitor the competitiveness and position of our hotel on the market (Everguest score and score by platforms), generate monthly reports and the AI assist...
Croatia
Croatia
Guest Experience
X-Large Hotel
10
I like the Everguest, very well!
Assistant F&B Manager from 50-74 room in Budapest (Hungary)
Verified
6 months ago
My favorite section is 100% the AI option. This function help for me everyday. So thank you so much!
Hungary
Hungary
Assistant F&B Manager
Mid-Sized Hotel
4
It’s fine
Support manager from 100 to 199 room Boutique in Cork (Ireland)
Verified
6 months ago
The AI generated answers helps speed up response process to reviews for the one platform that is linked to Everguest.
Ireland
Ireland
Support manager
Large Hotel
10
Guest Surveys & Feedback
Hotel manager from 75-99 room Boutique in Felsotarkany (Hungary)
Verified
16 months ago
I have the opportunity to send a personalized response to all guests who have previously stayed at the hotel with the help of AI. With this, I can greatly improve the engagement of the guests, while saving a lot of time thanks to the system used. The professional language used by AI is extremely selective and gives professionally correct an...
Hungary
Hungary
Hotel manager
Mid-Sized Hotel
9
Positive experiences in handling guest feedback
Guest Relations Specialist from 200 to 499 room Extended Stay & Serviced Apartment in Budapest (Hungary)
Verified
16 months ago
Nowadays, administrative work has increased to an incredible extent. According to statistics, our hotel receives more reviews and feedback than average. Reading and responding to feedback takes up a significant portion of our daily work time. Since we started using this software, we have saved a lot of time that we can use for other process...
Hungary
Hungary
Guest Relations Specialist
Large Hotel
10
All guest feedback in one place, a modern solution to increase your reputation!
Director from 200 to 499 room Branded Hotel in Tihany (Hungary)
Verified
16 months ago
The best part is that we don't have to do any special online gathering to find our guest's feedback. We can immediately find a solution, fix a problem, or fix an error for our guests who are still staying at our hotel.
Hungary
Hungary
Director
Large Hotel
10
All around great service
Resort Manager from 200 to 499 room Extended Stay & Serviced Apartment in Budapest (Hungary)
Verified
17 months ago
Every platform (google, booking.com, trip advisor) where guests can leave a review is collected, therefore we only have to use EverGuest. There is no need to login to any other sites. Their team provides quick and professional service. The website is easy to use. It is great that we can customize our own post os pre-stay surveys.
Hungary
Hungary
Resort Manager
Large Hotel
- 1
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Everguest Integrations
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Support
Unverified
Everguest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
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