Compare Flexkeeping (Glitch Management) vs GuestRevu vs Medallia

Flexkeeping

Flexkeeping (Glitch Management)

19 reviews
GuestRevu

GuestRevu

321 reviews
Medallia

Medallia

8 reviews

Compare Flexkeeping (Glitch Management) vs GuestRevu vs Medallia

Guest Survey Software vendor comparison between Flexkeeping (Glitch Management) vs GuestRevu vs Medallia. Find out which Guest Survey Software is right for you based on realtime data from 348 verified hotelier reviews across 50 countries.

Flexkeeping

Flexkeeping

Ranked 5 (out of 25)

5.0
19 reviews
View profile
GuestRevu

GuestRevu

Ranked 2 (out of 55)

4.7
321 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile

Ratings Summary

HT Score

Flexkeeping (Glitch Management)

unranked HTScore Icon

GuestRevu

95 HTScore Icon

Medallia

unranked HTScore Icon
Popularity

Flexkeeping (Glitch Management)

19 verified reviews

GuestRevu

321 verified reviews

Medallia

8 verified reviews
Likelihood to Recommend

Flexkeeping (Glitch Management)

99%

GuestRevu

94%

Medallia

96%
Ease of Use

Flexkeeping (Glitch Management)

5

GuestRevu

4.6

Medallia

4.6
ROI

Flexkeeping (Glitch Management)

4.8

GuestRevu

4.6

Medallia

4.5
Implementation

Flexkeeping (Glitch Management)

4.9

GuestRevu

4.6

Medallia

4.9
Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

GuestRevu

4.7

Verified Customer Support

Medallia

4.8

Verified Customer Support

Certificate of Excellence

Flexkeeping (Glitch Management)

GuestRevu

Medallia

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Case Management

Social review tracking

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestRevu

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Flexkeeping
vs.
GuestRevu
vs.
Medallia

Customers

Top 3 Segments

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%

GuestRevu

Boutiques - 23%
Resorts - 14%
Bed & Breakfast & Inns - 10%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%
Featured clients

Flexkeeping (Glitch Management)

GuestRevu

-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Flexkeeping
vs.
GuestRevu
vs.
Medallia

What Customers Are Saying

Most Recent Review

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

GuestRevu

GuestRevu Rating

Regional General Manager from Samarinda (Indonesia)

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)
Most Positive Review

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

GuestRevu

GuestRevu has helped our new property climb the TripAdvisor ranks very quickly

Manager

Medallia

Nice Tool

General Manager from San Francisco (United States)
Most Critical

Flexkeeping (Glitch Management)

Amazing company

GM

GuestRevu

Very satisfied with their service and platform

Marketing Coordinator from

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)
References

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

GuestRevu

Daniel Thompson
General Manager Mullion Cove Hotel Cornwall

Kevin Charity
CEO The Coaching Inn Group

Tarek Aboudib
General Manager Sandy Beach Hotel & Resort

Mat Matysik
Marketing Manager Shamwari Private Game Reserve in the Eastern Cape

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General Info