Compare Flexkeeping (Glitch Management) vs GuestService - Surveys vs Sojern Reputation Manager

Flexkeeping

Flexkeeping (Glitch Management)

19 reviews
Guest Service

GuestService - Surveys

3 reviews
Sojern

Sojern Reputation Manager

3 reviews

Compare Flexkeeping (Glitch Management) vs GuestService - Surveys vs Sojern Reputation Manager

Guest Survey Software vendor comparison between Flexkeeping (Glitch Management) vs GuestService - Surveys vs Sojern Reputation Manager. Find out which Guest Survey Software is right for you based on realtime data from 25 verified hotelier reviews across 8 countries.

Flexkeeping

Flexkeeping

Ranked 5 (out of 25)

5.0
19 reviews
View profile
Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile
Sojern

Sojern

Ranked 18 (out of 55)

5.0
3 reviews
View profile

Ratings Summary

HT Score

Flexkeeping (Glitch Management)

unranked HTScore Icon

GuestService - Surveys

unranked HTScore Icon

Sojern Reputation Manager

unranked HTScore Icon
Popularity

Flexkeeping (Glitch Management)

19 verified reviews

GuestService - Surveys

3 verified reviews

Sojern Reputation Manager

3 verified reviews
Likelihood to Recommend

Flexkeeping (Glitch Management)

99%

GuestService - Surveys

100%

Sojern Reputation Manager

100%
Ease of Use

Flexkeeping (Glitch Management)

5

GuestService - Surveys

5

Sojern Reputation Manager

4.3
ROI

Flexkeeping (Glitch Management)

4.8

GuestService - Surveys

5

Sojern Reputation Manager

5
Implementation

Flexkeeping (Glitch Management)

4.9

GuestService - Surveys

Not enough data available

Sojern Reputation Manager

Not enough data available
Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Sojern Reputation Manager

5

Verified Customer Support

Certificate of Excellence

Flexkeeping (Glitch Management)

GuestService - Surveys

Sojern Reputation Manager

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Flexkeeping
vs.
Guest Service
vs.
Sojern

Customers

Top 3 Segments

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%
Featured clients

Flexkeeping (Glitch Management)

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Flexkeeping
vs.
Guest Service
vs.
Sojern

What Customers Are Saying

Most Recent Review

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

GuestService - Surveys

Reception team

Front Office from (Turkey)

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)
Most Positive Review

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)
Most Critical

Flexkeeping (Glitch Management)

Amazing company

GM

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)
References

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

GuestService - Surveys

Guest Service doesn’t have any references available

Sojern Reputation Manager

Sojern doesn’t have any references available

General Info

Screenshots
Integrations

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Guest Messaging Software (3)

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)
Recent Articles

GuestService - Surveys

Guest Service doesn’t have any recent articles