Compare Flexkeeping (Glitch Management) vs Service Metrics Group vs GuestRevu (Surveys)

Flexkeeping

Flexkeeping (Glitch Management)

19 reviews
Service Metrics Group

Service Metrics Group

2 reviews
GuestRevu

GuestRevu (Surveys)

432 reviews

Compare Flexkeeping (Glitch Management) vs Service Metrics Group vs GuestRevu (Surveys)

Guest Surveys & Feedback vendor comparison between Flexkeeping (Glitch Management) vs Service Metrics Group vs GuestRevu (Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 453 verified hotelier reviews across 59 countries.

Flexkeeping

Flexkeeping

Ranked 6 (out of 25)

5.0
19 reviews
View profile
Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile
GuestRevu

GuestRevu

Ranked 1 (out of 25)

4.8
432 reviews
View profile

Ratings Summary

HT Score

Flexkeeping (Glitch Management)

unranked HTScore Icon

Service Metrics Group

unranked HTScore Icon

GuestRevu (Surveys)

100 HTScore Icon
Popularity

Flexkeeping (Glitch Management)

19 verified reviews

Service Metrics Group

2 verified reviews

GuestRevu (Surveys)

432 verified reviews
Likelihood to Recommend

Flexkeeping (Glitch Management)

99%

Service Metrics Group

100%

GuestRevu (Surveys)

95%
Ease of Use

Flexkeeping (Glitch Management)

5

Service Metrics Group

5

GuestRevu (Surveys)

4.7
ROI

Flexkeeping (Glitch Management)

4.8

Service Metrics Group

5

GuestRevu (Surveys)

4.6
Implementation

Flexkeeping (Glitch Management)

4.9

Service Metrics Group

Not enough data available

GuestRevu (Surveys)

4.6
Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Service Metrics Group

5

Verified Customer Support

GuestRevu (Surveys)

4.7

Verified Customer Support

Certificate of Excellence

Flexkeeping (Glitch Management)

Service Metrics Group

GuestRevu (Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestRevu (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Flexkeeping
vs.
Service Metrics Group
vs.
GuestRevu

Customers

Top 3 Segments

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

GuestRevu (Surveys)

Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Featured clients

Flexkeeping (Glitch Management)

-

GuestRevu (Surveys)

GuestRevu doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

GuestRevu Average GuestRevu

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestRevu (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Flexkeeping
vs.
Service Metrics Group
vs.
GuestRevu

What Customers Are Saying

Most Recent Review

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestRevu (Surveys)

How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu

Owner from Victoria Falls (Zimbabwe)
Most Positive Review

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestRevu (Surveys)

Be up to date, full automatic

MD
Most Critical

Flexkeeping (Glitch Management)

Amazing company

GM

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestRevu (Surveys)

Great platform to use to colleect reviews.

Front Office Manager
References

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available
-

GuestRevu (Surveys)

Kevin Charity
CEO The Coaching Inn Group

Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth

Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse

Laurence Wall
Director of Operations Crazy Bear Fitzrovia

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Booking Engine (2)

Service Metrics Group

Service Metrics Group doesn't have any integrations

GuestRevu (Surveys)

Property Management Systems (22) Hotel Management Software (10) Booking Engine (8)