Compare Flexkeeping (Glitch Management) vs Service Metrics Group vs TrustYou (Guest Surveys)

Flexkeeping

Flexkeeping (Glitch Management)

19 reviews
Service Metrics Group

Service Metrics Group

2 reviews
TrustYou

TrustYou (Guest Surveys)

284 reviews

Compare Flexkeeping (Glitch Management) vs Service Metrics Group vs TrustYou (Guest Surveys)

Guest Surveys & Feedback vendor comparison between Flexkeeping (Glitch Management) vs Service Metrics Group vs TrustYou (Guest Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 305 verified hotelier reviews across 70 countries.

Flexkeeping

Flexkeeping

Ranked 6 (out of 25)

5.0
19 reviews
View profile
Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile
TrustYou

TrustYou

Ranked 2 (out of 25)

4.5
284 reviews
View profile

Ratings Summary

HT Score

Flexkeeping (Glitch Management)

unranked HTScore Icon

Service Metrics Group

unranked HTScore Icon

TrustYou (Guest Surveys)

93 HTScore Icon
Popularity

Flexkeeping (Glitch Management)

19 verified reviews

Service Metrics Group

2 verified reviews

TrustYou (Guest Surveys)

284 verified reviews
Likelihood to Recommend

Flexkeeping (Glitch Management)

99%

Service Metrics Group

100%

TrustYou (Guest Surveys)

90%
Ease of Use

Flexkeeping (Glitch Management)

5

Service Metrics Group

5

TrustYou (Guest Surveys)

4.5
ROI

Flexkeeping (Glitch Management)

4.8

Service Metrics Group

5

TrustYou (Guest Surveys)

4.2
Implementation

Flexkeeping (Glitch Management)

4.9

Service Metrics Group

Not enough data available

TrustYou (Guest Surveys)

4.3
Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

Service Metrics Group

5

Verified Customer Support

TrustYou (Guest Surveys)

4.4

Verified Customer Support

Certificate of Excellence

Flexkeeping (Glitch Management)

Service Metrics Group

TrustYou (Guest Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

TrustYou (Guest Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Flexkeeping
vs.
Service Metrics Group
vs.
TrustYou

Customers

Top 3 Segments

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

TrustYou (Guest Surveys)

Resorts - 23%
City Center Hotels - 12%
Branded Hotels - 12%
Featured clients

Flexkeeping (Glitch Management)

-

TrustYou (Guest Surveys)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

TrustYou Average TrustYou

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou (Guest Surveys)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Custom Price Quote
Flexkeeping
vs.
Service Metrics Group
vs.
TrustYou

What Customers Are Saying

Most Recent Review

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

TrustYou (Guest Surveys)

It is a very valuable tool for our hotel

GM from Puerto Varas (Chile)
Most Positive Review

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

TrustYou (Guest Surveys)

TrustYou is a good tool

General Manager
Most Critical

Flexkeeping (Glitch Management)

Amazing company

GM

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

TrustYou (Guest Surveys)

The trustyou tool has been a very useful tool for our business and has enabled us to reach our customers more directly in a very posisitve way

Director
References

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available
-

TrustYou (Guest Surveys)

Shanna Davis
Marketing Manager Ayres Hotels

Selim Imre
Rooms Division Manager Aska Hotels Baran

Eric Van Dijk
Managing Director MEININGER Hotel Berlin Central Station

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Booking Engine (2)

Service Metrics Group

Service Metrics Group doesn't have any integrations

TrustYou (Guest Surveys)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)
Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles