Compare GuestRevu (Surveys) vs Medallia vs Nivula Reputation

GuestRevu

GuestRevu (Surveys)

434 reviews
Medallia

Medallia

8 reviews
NIVULA SA

Nivula Reputation

7 reviews

Compare GuestRevu (Surveys) vs Medallia vs Nivula Reputation

Guest Survey Software vendor comparison between GuestRevu (Surveys) vs Medallia vs Nivula Reputation. Find out which Guest Survey Software is right for you based on realtime data from 449 verified hotelier reviews across 54 countries.

GuestRevu

GuestRevu

Ranked 1 (out of 25)

4.8
434 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile
NIVULA SA

NIVULA SA

Ranked 14 (out of 55)

5.0
7 reviews
View profile

Ratings Summary

HT Score

GuestRevu (Surveys)

100 HTScore Icon

Medallia

unranked HTScore Icon

Nivula Reputation

unranked HTScore Icon
Popularity

GuestRevu (Surveys)

434 verified reviews

Medallia

8 verified reviews

Nivula Reputation

7 verified reviews
Likelihood to Recommend

GuestRevu (Surveys)

95%

Medallia

96%

Nivula Reputation

99%
Ease of Use

GuestRevu (Surveys)

4.7

Medallia

4.6

Nivula Reputation

5
ROI

GuestRevu (Surveys)

4.6

Medallia

4.5

Nivula Reputation

5
Implementation

GuestRevu (Surveys)

4.6

Medallia

4.9

Nivula Reputation

5
Customer Support

GuestRevu (Surveys)

4.7

Verified Customer Support

Medallia

4.8

Verified Customer Support

Nivula Reputation

5

Verified Customer Support

Certificate of Excellence

GuestRevu (Surveys)

Medallia

Nivula Reputation

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

GuestRevu (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Nivula Reputation

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

GuestRevu
vs.
Medallia
vs.
NIVULA SA

Customers

Top 3 Segments

GuestRevu (Surveys)

Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

Nivula Reputation

Luxury Hotels - 43%
Hostels - 14%
City Center Hotels - 14%
Featured clients

GuestRevu (Surveys)

GuestRevu doesn’t have any featured brands available

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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

GuestRevu Average GuestRevu

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

NIVULA SA Average NIVULA SA

GuestRevu (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Nivula Reputation

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
GuestRevu
vs.
Medallia
vs.
NIVULA SA

What Customers Are Saying

Most Recent Review

GuestRevu (Surveys)

Excellent guest review platform

Group Marketing Manager

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Nivula Reputation

Complete, fast and Easy!!

Receptionist from Syracuse (Italy)
Most Positive Review

GuestRevu (Surveys)

Be up to date, full automatic

MD

Medallia

Nice Tool

General Manager from San Francisco (United States)

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)
Most Critical

GuestRevu (Surveys)

Excellent company to work with.

General Manager

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)
References

GuestRevu (Surveys)

Kevin Charity
CEO The Coaching Inn Group

Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth

Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse

Laurence Wall
Director of Operations Crazy Bear Fitzrovia

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General Info

Screenshots
Integrations

GuestRevu (Surveys)

Property Management Systems (22) Hotel Management Software (10) Booking Engine (8)

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)

Nivula Reputation

NIVULA SA doesn't have any integrations