Compare GuestService - Surveys vs Guest Feedback (by Customer Alliance) vs Ask Nicely

Guest Service

GuestService - Surveys

3 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Ask Nicely

Ask Nicely

0 reviews

Compare GuestService - Surveys vs Guest Feedback (by Customer Alliance) vs Ask Nicely

Guest Surveys & Feedback vendor comparison between GuestService - Surveys vs Guest Feedback (by Customer Alliance) vs Ask Nicely. Find out which Guest Surveys & Feedback is right for you based on realtime data from 68 verified hotelier reviews across 14 countries.

Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Ask Nicely

Ask Nicely

Ranked 21 (out of 25)

N/A
0 reviews
View profile

Ratings Summary

HT Score

GuestService - Surveys

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

88 HTScore Icon

Ask Nicely

unranked HTScore Icon
Popularity

GuestService - Surveys

3 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews

Ask Nicely

0 verified reviews
Likelihood to Recommend

GuestService - Surveys

100%

Guest Feedback (by Customer Alliance)

94%

Ask Nicely

0%
Ease of Use

GuestService - Surveys

5

Guest Feedback (by Customer Alliance)

4.7

Ask Nicely

0
ROI

GuestService - Surveys

5

Guest Feedback (by Customer Alliance)

4.4

Ask Nicely

0
Implementation

GuestService - Surveys

Not enough data available

Guest Feedback (by Customer Alliance)

4.6

Ask Nicely

Not enough data available
Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Ask Nicely

0

Verified Customer Support

Certificate of Excellence

GuestService - Surveys

Guest Feedback (by Customer Alliance)

Ask Nicely

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Ask Nicely

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service
vs.
Customer Alliance
vs.
Ask Nicely

Customers

Top 3 Segments

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Ask Nicely

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any featured brands available

-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Ask Nicely has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Ask Nicely

Pricing Available By Request
Ask Nicely has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Guest Service
vs.
Customer Alliance
vs.
Ask Nicely
1-click quote request

What Customers Are Saying

Most Recent Review

GuestService - Surveys

Reception team

Front Office from (Turkey)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product
Most Positive Review

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product
Most Critical

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product
References

GuestService - Surveys

Guest Service doesn’t have any references available

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any references available
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General Info

Screenshots

Ask Nicely doesn't have any screenshots

Integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel CRM & Email Marketing (1)
View all integrations (3)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)

Ask Nicely

Ask Nicely doesn't have any integrations

Recent Company Updates

GuestService - Surveys

Guest Service doesn’t have any recent company updates

-
Recent Articles

GuestService - Surveys

Guest Service doesn’t have any recent articles

Ask Nicely

Ask Nicely doesn’t have any recent articles