Compare GuestService - Surveys vs Guest Feedback (by Customer Alliance) vs SurvAI by Everguest Intelligence

Guest Service

GuestService - Surveys

3 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

70 reviews
Everguest

SurvAI by Everguest Intelligence

4 reviews

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Compare GuestService - Surveys vs Guest Feedback (by Customer Alliance) vs SurvAI by Everguest Intelligence

Guest Survey Software vendor comparison between GuestService - Surveys vs Guest Feedback (by Customer Alliance) vs SurvAI by Everguest Intelligence. Find out which Guest Survey Software is right for you based on realtime data from 77 verified hotelier reviews across 17 countries.

Guest Service

Guest Service

Ranked 8 (out of 25)

5.0
3 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 2 (out of 25)

4.7
70 reviews
View profile
Everguest

Everguest

Ranked 7 (out of 25)

4.9
4 reviews
View profile

Ratings Summary

HT Score

GuestService - Surveys

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

91 HTScore Icon

SurvAI by Everguest Intelligence

unranked HTScore Icon
Popularity

GuestService - Surveys

3 verified reviews

Guest Feedback (by Customer Alliance)

70 verified reviews

SurvAI by Everguest Intelligence

4 verified reviews
Likelihood to Recommend

GuestService - Surveys

100%

Guest Feedback (by Customer Alliance)

94%

SurvAI by Everguest Intelligence

98%
Ease of Use

GuestService - Surveys

5

Guest Feedback (by Customer Alliance)

4.7

SurvAI by Everguest Intelligence

4.8
ROI

GuestService - Surveys

5

Guest Feedback (by Customer Alliance)

4.4

SurvAI by Everguest Intelligence

5
Implementation

GuestService - Surveys

Not enough data available

Guest Feedback (by Customer Alliance)

4.6

SurvAI by Everguest Intelligence

Not enough data available
Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

SurvAI by Everguest Intelligence

5

Verified Customer Support

Certificate of Excellence

GuestService - Surveys

Guest Feedback (by Customer Alliance)

SurvAI by Everguest Intelligence

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

SurvAI by Everguest Intelligence

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service
vs.
Customer Alliance
vs.
Everguest

Customers

Top 3 Segments

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 13%
City Center Hotels - 11%

SurvAI by Everguest Intelligence

Resorts - 75%
Hostels - 25%
Motels - 0%
Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

-

SurvAI by Everguest Intelligence

Everguest doesn’t have any featured brands available

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Everguest Average Everguest

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SurvAI by Everguest Intelligence

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Custom Price Quote
Guest Service
vs.
Customer Alliance
vs.
Everguest
1-click quote request

What Customers Are Saying

Most Recent Review

GuestService - Surveys

Reception team

Front Office from (Turkey)

Guest Feedback (by Customer Alliance)

User-friendly tool

Marketing Assistant

SurvAI by Everguest Intelligence

Guest Surveys & Feedback

Hotel manager from Felsotarkany (Hungary)
Most Positive Review

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Guest Feedback (by Customer Alliance)

Everything at a glance

Hotelbetriebswirt

SurvAI by Everguest Intelligence

Positive experiences in handling guest feedback

Guest Relations Specialist from Budapest (Hungary)
Most Critical

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Guest Feedback (by Customer Alliance)

Everything at a glance

Hotelbetriebswirt

SurvAI by Everguest Intelligence

Positive experiences in handling guest feedback

Guest Relations Specialist from Budapest (Hungary)
References

GuestService - Surveys

Guest Service doesn’t have any references available
-

SurvAI by Everguest Intelligence

Everguest doesn’t have any references available

General Info

Screenshots
Integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)
View all integrations (4)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Hotel Management Software (8)
View all integrations (49)

SurvAI by Everguest Intelligence

Everguest doesn't have any integrations

Recent Company Updates

GuestService - Surveys

Guest Service doesn’t have any recent company updates

-

SurvAI by Everguest Intelligence

Everguest doesn’t have any recent company updates

Recent Articles

GuestService - Surveys

Guest Service doesn’t have any recent articles

SurvAI by Everguest Intelligence

Everguest doesn’t have any recent articles

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