Compare GuestService - Surveys vs Medallia vs Revinate (Reputation)

Guest Service

GuestService - Surveys

3 reviews
Medallia

Medallia

8 reviews
Revinate

Revinate (Reputation)

148 reviews

Compare GuestService - Surveys vs Medallia vs Revinate (Reputation)

Guest Survey Software vendor comparison between GuestService - Surveys vs Medallia vs Revinate (Reputation). Find out which Guest Survey Software is right for you based on realtime data from 159 verified hotelier reviews across 40 countries.

Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile
Revinate

Revinate

Ranked 4 (out of 55)

4.5
148 reviews
View profile

Ratings Summary

HT Score

GuestService - Surveys

unranked HTScore Icon

Medallia

unranked HTScore Icon

Revinate (Reputation)

86 HTScore Icon
Popularity

GuestService - Surveys

3 verified reviews

Medallia

8 verified reviews

Revinate (Reputation)

148 verified reviews
Likelihood to Recommend

GuestService - Surveys

100%

Medallia

96%

Revinate (Reputation)

90%
Ease of Use

GuestService - Surveys

5

Medallia

4.6

Revinate (Reputation)

4.6
ROI

GuestService - Surveys

5

Medallia

4.5

Revinate (Reputation)

4.3
Implementation

GuestService - Surveys

Not enough data available

Medallia

4.9

Revinate (Reputation)

4.4
Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Medallia

4.8

Verified Customer Support

Revinate (Reputation)

4.5

Verified Customer Support

Certificate of Excellence

GuestService - Surveys

Medallia

Revinate (Reputation)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Revinate (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Guest Service
vs.
Medallia
vs.
Revinate

Customers

Top 3 Segments

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

Revinate (Reputation)

Resorts - 19%
Boutiques - 17%
Other - 16%
Featured clients

GuestService - Surveys

Guest Service doesn’t have any featured brands available

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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Revinate Average Revinate

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Revinate (Reputation)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Custom Price Quote
Guest Service
vs.
Medallia
vs.
Revinate

What Customers Are Saying

Most Recent Review

GuestService - Surveys

Reception team

Front Office from (Turkey)

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Revinate (Reputation)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)
Most Positive Review

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Medallia

Nice Tool

General Manager from San Francisco (United States)

Revinate (Reputation)

Many interesting insights, user-friendly and helpful support team!

Corporate Operations and Quality Manager
Most Critical

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Revinate (Reputation)

Great product

Digital Strategy & Technology Director from
References

GuestService - Surveys

Guest Service doesn’t have any references available
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General Info

Screenshots
Integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)

Revinate (Reputation)

Property Management Systems (40) Hotel Management Software (20) Booking Engine (14)
Recent Company Updates

GuestService - Surveys

Guest Service doesn’t have any recent company updates

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