Compare GuestTouch vs Medallia vs AI Review Assistant (by MARA Solutions)

GuestTouch, Inc

GuestTouch

0 reviews
Medallia

Medallia

8 reviews
MARA Solutions

AI Review Assistant (by MARA Solutions)

207 reviews

Compare GuestTouch vs Medallia vs AI Review Assistant (by MARA Solutions)

Reputation Management vendor comparison between GuestTouch vs Medallia vs AI Review Assistant (by MARA Solutions). Find out which Reputation Management is right for you based on realtime data from 215 verified hotelier reviews across 27 countries.

GuestTouch, Inc

GuestTouch, Inc

Ranked 44 (out of 55)

N/A
0 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile
MARA Solutions

MARA Solutions

Ranked 1 (out of 55)

4.8
207 reviews
View profile

Ratings Summary

HT Score

GuestTouch

unranked HTScore Icon

Medallia

unranked HTScore Icon

AI Review Assistant (by MARA Solutions)

100 HTScore Icon
Popularity

GuestTouch

0 verified reviews

Medallia

8 verified reviews

AI Review Assistant (by MARA Solutions)

207 verified reviews
Likelihood to Recommend

GuestTouch

0%

Medallia

96%

AI Review Assistant (by MARA Solutions)

96%
Ease of Use

GuestTouch

0

Medallia

4.6

AI Review Assistant (by MARA Solutions)

4.9
ROI

GuestTouch

0

Medallia

4.5

AI Review Assistant (by MARA Solutions)

4.6
Implementation

GuestTouch

Not enough data available

Medallia

4.9

AI Review Assistant (by MARA Solutions)

4.8
Customer Support

GuestTouch

0

Verified Customer Support

Medallia

4.8

Verified Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

Certificate of Excellence

GuestTouch

Medallia

AI Review Assistant (by MARA Solutions)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Social review tracking

GuestTouch

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

GuestTouch, Inc
vs.
Medallia
vs.
MARA Solutions

Customers

Top 3 Segments

GuestTouch

Resorts - 0%
Motels - 0%
Hostels - 0%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

AI Review Assistant (by MARA Solutions)

Branded Hotels - 24%
City Center Hotels - 16%
Luxury Hotels - 10%
Featured clients
-
-

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

GuestTouch, Inc has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

MARA Solutions Average MARA Solutions

GuestTouch

Pricing Available By Request
GuestTouch, Inc has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

AI Review Assistant (by MARA Solutions)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
GuestTouch, Inc
vs.
Medallia
vs.
MARA Solutions

What Customers Are Saying

Most Recent Review

GuestTouch

GuestTouch, Inc doesn’t have any clients that have vouched for the product

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

AI Review Assistant (by MARA Solutions)

MARA - effective use of resources to strengthen the guest experience

Marketing & Communications Manager from Frankfurt (Germany)
Most Positive Review

GuestTouch

GuestTouch, Inc doesn’t have any clients that have vouched for the product

Medallia

Nice Tool

General Manager from San Francisco (United States)

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM
Most Critical

GuestTouch

GuestTouch, Inc doesn’t have any clients that have vouched for the product

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM
References
-
-

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available

General Info

Screenshots
Integrations

GuestTouch

Property Management Systems (1)

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Survey Software (2) Property Management Systems (2)