Compare GuestTouch vs Medallia vs Revinate (Surveys)

GuestTouch, Inc

GuestTouch

0 reviews
Medallia

Medallia

8 reviews
Revinate

Revinate (Surveys)

146 reviews

Compare GuestTouch vs Medallia vs Revinate (Surveys)

Reputation Management vendor comparison between GuestTouch vs Medallia vs Revinate (Surveys). Find out which Reputation Management is right for you based on realtime data from 154 verified hotelier reviews across 39 countries.

GuestTouch, Inc

GuestTouch, Inc

Ranked 44 (out of 55)

N/A
0 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile
Revinate

Revinate

Ranked 2 (out of 25)

4.7
146 reviews
View profile

Ratings Summary

HT Score

GuestTouch

unranked HTScore Icon

Medallia

unranked HTScore Icon

Revinate (Surveys)

89 HTScore Icon
Popularity

GuestTouch

0 verified reviews

Medallia

8 verified reviews

Revinate (Surveys)

146 verified reviews
Likelihood to Recommend

GuestTouch

0%

Medallia

96%

Revinate (Surveys)

93%
Ease of Use

GuestTouch

0

Medallia

4.6

Revinate (Surveys)

4.7
ROI

GuestTouch

0

Medallia

4.5

Revinate (Surveys)

4.5
Implementation

GuestTouch

Not enough data available

Medallia

4.9

Revinate (Surveys)

4.6
Customer Support

GuestTouch

0

Verified Customer Support

Medallia

4.8

Verified Customer Support

Revinate (Surveys)

4.6

Verified Customer Support

Certificate of Excellence

GuestTouch

Medallia

Revinate (Surveys)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Social review tracking

GuestTouch

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Revinate (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

GuestTouch, Inc
vs.
Medallia
vs.
Revinate

Customers

Top 3 Segments

GuestTouch

Resorts - 0%
Motels - 0%
Hostels - 0%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

Revinate (Surveys)

Resorts - 23%
Boutiques - 18%
Luxury Hotels - 14%
Featured clients
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Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

GuestTouch, Inc has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Revinate Average Revinate

GuestTouch

Pricing Available By Request
GuestTouch, Inc has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Revinate (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
GuestTouch, Inc
vs.
Medallia
vs.
Revinate

What Customers Are Saying

Most Recent Review

GuestTouch

GuestTouch, Inc doesn’t have any clients that have vouched for the product

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Revinate (Surveys)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)
Most Positive Review

GuestTouch

GuestTouch, Inc doesn’t have any clients that have vouched for the product

Medallia

Nice Tool

General Manager from San Francisco (United States)

Revinate (Surveys)

Learning

Guest Services Supervisor
Most Critical

GuestTouch

GuestTouch, Inc doesn’t have any clients that have vouched for the product

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Revinate (Surveys)

Great Control and management tool for guest reputation

Area GM
References
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General Info

Screenshots
Integrations

GuestTouch

Property Management Systems (1)

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)

Revinate (Surveys)

Property Management Systems (40) Hotel Management Software (20) Booking Engine (14)
Recent Company Updates
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