Compare Helix by micrometrics vs Loop CXM (by Benbria) vs Guest Feedback (by Customer Alliance)
Guest Surveys & Feedback vendor comparison between Helix by micrometrics vs Loop CXM (by Benbria) vs Guest Feedback (by Customer Alliance). Find out which Guest Surveys & Feedback is right for you based on realtime data from 68 verified hotelier reviews across 15 countries.
MicroMetrics
Ranked 11 (out of 25)
Benbria
Ranked 14 (out of 25)
Customer Alliance
Ranked 3 (out of 25)
Ratings Summary
Helix by micrometrics
unranked
Loop CXM (by Benbria)
unranked
Guest Feedback (by Customer Alliance)
88
Helix by micrometrics
2 verified reviewsLoop CXM (by Benbria)
1 verified reviewsGuest Feedback (by Customer Alliance)
65 verified reviewsHelix by micrometrics
Loop CXM (by Benbria)
Guest Feedback (by Customer Alliance)
Helix by micrometrics
Loop CXM (by Benbria)
Guest Feedback (by Customer Alliance)
Helix by micrometrics
Loop CXM (by Benbria)
Guest Feedback (by Customer Alliance)
Helix by micrometrics
Not enough data available
Loop CXM (by Benbria)
Not enough data available
Guest Feedback (by Customer Alliance)
Helix by micrometrics
Verified Customer Support
Loop CXM (by Benbria)
Verified Customer Support
Guest Feedback (by Customer Alliance)
Verified Customer Support
Helix by micrometrics
Loop CXM (by Benbria)
Guest Feedback (by Customer Alliance)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Helix by micrometrics
Other - 50%
Boutiques - 50%
Resorts - 0%
Loop CXM (by Benbria)
Resorts - 100%
Motels - 0%
Hostels - 0%
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Featured clients
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-
Guest Feedback (by Customer Alliance)
Customer Alliance doesn’t have any featured brands available
Fit Score for Your Property
Pricing
Helix by micrometrics
Pricing Available By Request
MicroMetrics has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Loop CXM (by Benbria)
Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
What Customers Are Saying
Most Recent Review
Helix by micrometrics
Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.
General Manager from (United States)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingGuest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)Most Positive Review
Helix by micrometrics
Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.
General Manager from (United States)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingGuest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Most Critical
Helix by micrometrics
Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.
General Manager from (United States)Loop CXM (by Benbria)
Benbria
VP Sales and MarketingGuest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)References
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Guest Feedback (by Customer Alliance)
Customer Alliance doesn’t have any references available
General Info
Screenshots
Integrations
Loop CXM (by Benbria)
Staff Collaboration Tools (4)
Event Management Software (3)
Housekeeping Software (3)
Guest Feedback (by Customer Alliance)
Property Management Systems (24)
Booking Engine (9)
Channel Managers (7)
Recent Company Updates
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Recent Articles
Helix by micrometrics
MicroMetrics doesn’t have any recent articles