Compare Helix by micrometrics vs Guest Feedback (by Customer Alliance) vs Tripadvisor (Reputation Pro)

MicroMetrics

Helix by micrometrics

2 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Tripadvisor

Tripadvisor (Reputation Pro)

1 reviews

Compare Helix by micrometrics vs Guest Feedback (by Customer Alliance) vs Tripadvisor (Reputation Pro)

Guest Surveys & Feedback vendor comparison between Helix by micrometrics vs Guest Feedback (by Customer Alliance) vs Tripadvisor (Reputation Pro). Find out which Guest Surveys & Feedback is right for you based on realtime data from 68 verified hotelier reviews across 15 countries.

MicroMetrics

MicroMetrics

Ranked 11 (out of 25)

4.8
2 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Tripadvisor

Tripadvisor

Ranked 13 (out of 25)

5.0
1 reviews
View profile

Ratings Summary

HT Score

Helix by micrometrics

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

88 HTScore Icon

Tripadvisor (Reputation Pro)

unranked HTScore Icon
Popularity

Helix by micrometrics

2 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews

Tripadvisor (Reputation Pro)

1 verified reviews
Likelihood to Recommend

Helix by micrometrics

95%

Guest Feedback (by Customer Alliance)

94%

Tripadvisor (Reputation Pro)

100%
Ease of Use

Helix by micrometrics

5

Guest Feedback (by Customer Alliance)

4.7

Tripadvisor (Reputation Pro)

5
ROI

Helix by micrometrics

5

Guest Feedback (by Customer Alliance)

4.4

Tripadvisor (Reputation Pro)

4.5
Implementation

Helix by micrometrics

Not enough data available

Guest Feedback (by Customer Alliance)

4.6

Tripadvisor (Reputation Pro)

Not enough data available
Customer Support

Helix by micrometrics

4.8

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Tripadvisor (Reputation Pro)

4.5

Verified Customer Support

Certificate of Excellence

Helix by micrometrics

Guest Feedback (by Customer Alliance)

Tripadvisor (Reputation Pro)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Helix by micrometrics

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Tripadvisor (Reputation Pro)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

MicroMetrics
vs.
Customer Alliance
vs.
Tripadvisor

Customers

Top 3 Segments

Helix by micrometrics

Other - 50%
Boutiques - 50%
Resorts - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Tripadvisor (Reputation Pro)

Other - 100%
Resorts - 0%
Motels - 0%
Featured clients
-

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any featured brands available

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

MicroMetrics has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Helix by micrometrics

Pricing Available By Request
MicroMetrics has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Tripadvisor (Reputation Pro)

Pricing Available By Request
Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
MicroMetrics
vs.
Customer Alliance
vs.
Tripadvisor
1-click quote request

What Customers Are Saying

Most Recent Review

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas
Most Positive Review

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas
Most Critical

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas
References
-

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any references available
-

General Info

Screenshots
Integrations

Helix by micrometrics

Property Management Systems (1)
View all integrations (1)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)

Tripadvisor (Reputation Pro)

Booking Engine (22) Channel Managers (22) Property Management Systems (20)
View all integrations (59)
Recent Articles

Helix by micrometrics

MicroMetrics doesn’t have any recent articles

Tripadvisor (Reputation Pro)

Tripadvisor doesn’t have any recent articles