ICG Software vs. hotelkit vs. Hotel Linen Services: Which is a Better Fit?

ICG RoomService Mobile

Inspections & Checklists

Inspection Module
Deep Cleaning Scheduling
Drag-and-Drop Room Assignments
Automated Notifications
Custom Inspection Checklists

Receive customized checklists for each room and quickly assign tasks for any problems found

Scheduling

Deep Cleaning Scheduling
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor

Workflow Automation

Custom Rules & Prioritization
Drag-and-Drop Room Assignments
Two-Way PMS Integration
Automated Notifications
Automated Task Routing
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor
Lost & found
Open API

Messaging & Collaboration

Chat
Automated Notifications
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Guest requests

Analytics & Reporting

Performance Analytics Dashboard
Progress Tracking Dashboard

Use a single view to track progress of room status and room attendants

Usability

Mobile Access
Multi Language UI Support
Automated Notifications

Other

hotelkit Facility Management

Asset Preservation

Pool Chemical Readings

Maintain pool readings and monitor trends.
Preventative Maintenance Plan Mapping
CapEX Budgeting & Forecasting

Allows customers to plan, budget, forecast, and implement capital expenditures within their facility. Create planning items for current and future years on numerous projects.

Inspections & Checklists

Custom Inspections

Customize inspections, track and report, all in one place.
Asset Maintenance Logs

Messaging & Communication

Notifications
Mobile App

Task Management

Recurring Tasks
Work Orders & Ticketing

Workflow Automation

Recurring Tasks
Preventative Maintenance Plan Mapping
Work Orders & Ticketing

Analytics & Reporting

Inventory Trend Analysis
Asset Maintenance Logs
CapEX Budgeting & Forecasting

Allows customers to plan, budget, forecast, and implement capital expenditures within their facility. Create planning items for current and future years on numerous projects.

Other

Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Service Recovery/Escalation

Hotel Linen Services

Inspections & Checklists

Inspection Module
Deep Cleaning Scheduling
Drag-and-Drop Room Assignments
Automated Notifications
Custom Inspection Checklists

Receive customized checklists for each room and quickly assign tasks for any problems found

Scheduling

Deep Cleaning Scheduling
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor

Workflow Automation

Custom Rules & Prioritization
Drag-and-Drop Room Assignments
Two-Way PMS Integration
Automated Notifications
Automated Task Routing
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Automated Room Assignments

Auto-assign rooms to room attendants based on rules, credit allocation, and location/floor
Lost & found
Open API

Messaging & Collaboration

Chat
Automated Notifications
Mobile Request Dispatching

Send and receive requests hotel-wide and on-the-go
Guest requests

Analytics & Reporting

Performance Analytics Dashboard
Progress Tracking Dashboard

Use a single view to track progress of room status and room attendants

Usability

Mobile Access
Multi Language UI Support
Automated Notifications

Other

What Customers Are Saying

Most Recent Review

ICG Software doesn’t have any clients that have vouched for the product

No longer imaginable without it

Hotel Manager from Vienna (Austria)

Hotel Linen Services doesn’t have any clients that have vouched for the product

Most Positive Review

Einfach Top!

Rezeption

Most Critical

A great system

Management Technik

References

Markus Schmid
Assistant Manager Hotel Josefshof am Rathaus

Mariusz Siwkowski
Digital Manager of Mercure Hotel MOA Berlin & Hotel Heidegrund Garrel Mercure Hotel MOA Berlin

Neeraja Anil
Assistant Maintenance Manager Radisson Blu Hotel, Dubai Deira Creek