Compare AI Review Assistant (by MARA Solutions) vs Reputation Manager (by Customer Alliance) vs Qualitando

MARA Solutions

AI Review Assistant (by MARA Solutions)

193 reviews
Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Qualitando

Qualitando

35 reviews

Compare AI Review Assistant (by MARA Solutions) vs Reputation Manager (by Customer Alliance) vs Qualitando

Reputation Management vendor comparison between AI Review Assistant (by MARA Solutions) vs Reputation Manager (by Customer Alliance) vs Qualitando. Find out which Reputation Management is right for you based on realtime data from 281 verified hotelier reviews across 38 countries.

MARA Solutions

MARA Solutions

Ranked 1 (out of 50)

4.8
193 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 4 (out of 50)

4.7
53 reviews
View profile
Qualitando

Qualitando

Ranked 7 (out of 50)

5.0
35 reviews
View profile

Ratings Summary

HT Score

AI Review Assistant (by MARA Solutions)

100 HTScore Icon

Reputation Manager (by Customer Alliance)

85 HTScore Icon

Qualitando

74 HTScore Icon
Popularity

AI Review Assistant (by MARA Solutions)

193 verified reviews

Reputation Manager (by Customer Alliance)

53 verified reviews

Qualitando

35 verified reviews
Likelihood to Recommend

AI Review Assistant (by MARA Solutions)

96%

Reputation Manager (by Customer Alliance)

94%

Qualitando

99%
Ease of Use

AI Review Assistant (by MARA Solutions)

4.9

Reputation Manager (by Customer Alliance)

4.7

Qualitando

4.8
ROI

AI Review Assistant (by MARA Solutions)

4.6

Reputation Manager (by Customer Alliance)

4.4

Qualitando

4.9
Implementation

AI Review Assistant (by MARA Solutions)

4.8

Reputation Manager (by Customer Alliance)

4.8

Qualitando

4.8
Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Qualitando

5

Verified Customer Support

Certificate of Excellence

AI Review Assistant (by MARA Solutions)

Reputation Manager (by Customer Alliance)

Qualitando

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Qualitando

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

MARA Solutions
vs.
Customer Alliance
vs.
Qualitando

Customers

Top 3 Segments

AI Review Assistant (by MARA Solutions)

Branded Hotels - 24%
City Center Hotels - 16%
Luxury Hotels - 10%

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Qualitando

Resorts - 26%
City Center Hotels - 11%
Luxury Hotels - 9%
Featured clients

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

Reputation Manager (by Customer Alliance)

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

MARA Solutions Average MARA Solutions

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Qualitando Average Qualitando

AI Review Assistant (by MARA Solutions)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Qualitando

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
MARA Solutions
vs.
Customer Alliance
vs.
Qualitando

What Customers Are Saying

Most Recent Review

AI Review Assistant (by MARA Solutions)

Super easy to get a response from guest feedback

Front Office Manager from Munich (Germany)

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Qualitando

Qualitando, a great partner!

Sales Manager from Montecatini Terme (Italy)
Most Positive Review

AI Review Assistant (by MARA Solutions)

Mara is always very helpfull and supports us everytime when needed!

Front Office Agent from Hamburg (Germany)

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Qualitando

A key partner for reputation management

Hotel Manager
Most Critical

AI Review Assistant (by MARA Solutions)

Mara is always very helpfull and supports us everytime when needed!

Front Office Agent from Hamburg (Germany)

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Qualitando

A key partner for reputation management

Hotel Manager
References

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

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General Info

Screenshots
Integrations

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Surveys & Feedback (2) Reputation Management (2)

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Qualitando

Booking Engine (5) Channel Managers (4) Property Management Systems (4)
Recent Company Updates

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any recent company updates

-
Recent Articles

Qualitando

Qualitando doesn’t have any recent articles