Compare Medallia vs Service Metrics Group vs Guest Feedback (by Customer Alliance)
Guest Survey Software vendor comparison between Medallia vs Service Metrics Group vs Guest Feedback (by Customer Alliance). Find out which Guest Survey Software is right for you based on realtime data from 75 verified hotelier reviews across 15 countries.
Medallia
Ranked 7 (out of 25)
Service Metrics Group
Ranked 11 (out of 25)
Customer Alliance
Ranked 3 (out of 25)
Ratings Summary
Medallia
unranked
Service Metrics Group
unranked
Guest Feedback (by Customer Alliance)
87
Medallia
8 verified reviewsService Metrics Group
2 verified reviewsGuest Feedback (by Customer Alliance)
65 verified reviewsMedallia
Service Metrics Group
Guest Feedback (by Customer Alliance)
Medallia
Service Metrics Group
Guest Feedback (by Customer Alliance)
Medallia
Service Metrics Group
Guest Feedback (by Customer Alliance)
Medallia
Service Metrics Group
Not enough data available
Guest Feedback (by Customer Alliance)
Medallia
Verified Customer Support
Service Metrics Group
Verified Customer Support
Guest Feedback (by Customer Alliance)
Verified Customer Support
Medallia
Service Metrics Group
Guest Feedback (by Customer Alliance)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
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Customers
Top 3 Segments
Medallia
Other - 87%
Resorts - 13%
Motels - 0%
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Featured clients
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Fit Score for Your Property
Pricing
Medallia
Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
What Customers Are Saying
Most Recent Review
Medallia
Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.
Chef concierge from Houston (United States)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)Most Positive Review
Medallia
Nice Tool
General Manager from San Francisco (United States)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)Most Critical
Medallia
Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction
Night Manager from Las Vegas (United States)Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)References
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General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
Medallia
Business Intelligence (2)
Booking Engine (1)
Hotel Reservations Software (1)
Service Metrics Group
Service Metrics Group doesn't have any integrations
Guest Feedback (by Customer Alliance)
Property Management Systems (24)
Booking Engine (9)
Channel Managers (7)
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles