MeetingPackage (Venue & Sales Management) vs. Salesforce:
Which Is Right for You?

The Decision

Choosing between MeetingPackage and Salesforce for your hotel’s sales and booking management hinges on your specific needs. MeetingPackage specializes in venue and event management, offering tools tailored to streamline event sales, while Salesforce is a broad CRM platform designed for comprehensive customer relationship management across sectors. Both aim to improve efficiency, but they serve very different core functions.

MeetingPackage’s focus on meeting room bookings and event sales makes it ideal if your hotel relies heavily on conference, event, and meeting bookings. Salesforce, with its emphasis on customer data and engagement, suits hotels that prioritize building long-term relationships and managing complex sales pipelines. Which solution aligns better with your current operational bottleneck?

Is MeetingPackage or Salesforce Better for Hotels?

MeetingPackage delivers a dedicated platform for venue management, offering features like real-time availability, online booking, and multi-day conference handling. It integrates with PMS systems like Opera and Cenium, simplifying the booking process. Salesforce, by contrast, is a highly customizable CRM with a focus on sales pipelines, contact management, and marketing automation.

While MeetingPackage boasts a high overall rating (4.56/5) from 62 reviews, Salesforce’s rating is slightly higher at 4.64/5 but based on just 11 reviews. MeetingPackage’s more recent reviews (last 6 months) emphasize its ease of use, automation, and integration, making it the more current, data-backed choice. Do you need a dedicated venue solution or a broad customer relationship platform?

MeetingPackage vs Salesforce: Which Should Your Hotel Choose?

If your hotel primarily needs tools to sell meeting and event spaces efficiently, MeetingPackage is the clear choice. Its features like live availability, instant online booking, and corporate agreement management are designed specifically for venues. It’s especially suitable for hotels in regions where its presence and integrations (14 verified partners) accelerate operations.

If your hotel requires a CRM with extensive customer data handling, marketing, and cross-property sales, Salesforce fits better. Its ability to connect multiple properties and track customer interactions makes it ideal for large hotel groups or hotels with complex sales funnels. For small, event-focused hotels, MeetingPackage’s specialized tools are more practical; for multi-property chains, Salesforce’s broad reach is advantageous.

Is MeetingPackage or Salesforce Easier to Use?

MeetingPackage’s UI boasts a 4.6/5 ease of use rating, backed by positive feedback on its straightforward booking and management interface. New users report quick onboarding and intuitive navigation, with many reviews highlighting the time-saving automation features. On the other hand, Salesforce’s 4.36/5 rating indicates a somewhat steeper learning curve, especially in report creation and setup.

Customer support ratings favor MeetingPackage (4.81/5), with reviewers praising their responsive chat support and tailored assistance. Salesforce’s lower support rating (3.18/5) suggests more challenges in onboarding and ongoing support. If ease of implementation matters, Edge: MeetingPackage.

Which Has Better Features: MeetingPackage or Salesforce?

MeetingPackage offers 10 features focused on venue and sales management: contact management, GRC reporting, e-signatures, file management, workflows, BEO management, lead scoring, payments, and data migration. These features address the specific needs of event and meeting sales teams.

Salesforce, with no exclusive features tailored to hotel sales, relies on its general CRM capabilities. Its strength lies in customization rather than out-of-the-box event management. For hotel-specific event features, MeetingPackage’s feature set is more comprehensive. Edge: MeetingPackage.

Which Has Better Customer Support: MeetingPackage or Salesforce?

MeetingPackage’s customer support scores an impressive 4.81/5, with reviews highlighting quick responses, proactive development, and tailored solutions. Users mention that support helps optimize the platform’s functionality, which is crucial for hotels relying on smooth booking processes.

Salesforce’s support rating is considerably lower at 3.18/5, with some reviews indicating difficulties in creating reports and user-friendliness issues. Given the importance of reliable support in hotel operations, MeetingPackage’s support team is the safer choice. Edge: MeetingPackage.

Which Has More Integrations: MeetingPackage or Salesforce?

MeetingPackage integrates with 14 verified partners, including Oracle Hospitality, Mews, Amadeus, Stripe, and IDeaS, covering a wide range of systems used in hotel operations. This extensive list facilitates smoother data flow and operational consistency.

Salesforce only connects with 2 verified partners, limiting direct integrations for hotel-specific systems. Its flexibility allows custom integrations, but it requires more setup effort. For plug-and-play operations, MeetingPackage’s broader integration ecosystem gives it an edge. Edge: MeetingPackage.

Which Do Hoteliers Rate Higher: MeetingPackage or Salesforce?

MeetingPackage’s recent reviews (last 6 months) highlight its ease of use, automation, and integration, with an overall rating of 4.56/5 from 62 reviews. Hotels in the boutique, conference, and city-center segments rate it highly, particularly praising its simplicity and time-saving features.

Salesforce has a slightly higher overall rating of 4.64/5 but from only 11 reviews, with some hotel segments citing complexity and usability issues. Given the larger review base and recency, MeetingPackage’s ratings are more representative. Edge: MeetingPackage.

How Much Do MeetingPackage and Salesforce Cost?

MeetingPackage charges a flat monthly fee of $200 with no additional implementation or setup fees. It does not offer a freemium model or tiered pricing, providing predictable costs for hotels.

Salesforce’s pricing is not publicly detailed for hospitality-specific products, as it’s typically customized based on the scope and modules selected. It usually involves significant setup and ongoing costs, which can be substantial for smaller hotels. For transparent, predictable pricing, MeetingPackage is the clearer option.

What Type of Hotel Should Use MeetingPackage?

• Hotels that rely heavily on meeting and event sales, such as city center hotels, conference centers, and resorts.
• Teams that want a dedicated venue management system capable of real-time booking, corporate agreements, and multi-day conferences.
• Hotels seeking seamless PMS integration for booking accuracy.
• Hotels aiming to reduce operational costs through automation and online booking.
• Not ideal if your hotel primarily needs a broad CRM or marketing automation platform.

Not ideal if:

• Your hotel’s focus is primarily on customer relationship management outside of events.
• You require extensive marketing automation, lead nurturing, or multi-channel outreach.
• Your venue sales are minimal or infrequent.

Edge: MeetingPackage.

What Type of Hotel Should Use Salesforce?

• Large hotel groups managing multiple properties with a need for centralized customer data and sales pipelines.
• Hotels that prioritize long-term customer engagement and loyalty management.
• Teams wanting a versatile platform that integrates with multiple enterprise systems.
• Hotels with complex sales processes or cross-property customer data needs.
• Not ideal if your hotel’s primary revenue comes from venue bookings or you seek a dedicated event management tool.

Not ideal if:

• Your hotel’s sales focus is solely on venue bookings with minimal CRM needs.
• You prefer out-of-the-box, hotel-specific features rather than extensive customization.
• Your team lacks the resources for ongoing system setup and management.

Edge: Salesforce.

The Bottom Line for Hotels

MeetingPackage offers a specialized, easy-to-use venue and event management solution, backed by recent reviews and a large user base. Its focus on streamlining bookings, automating routine tasks, and integrating with PMS makes it an excellent choice for hotels that depend on meeting and event sales.

Salesforce excels as a comprehensive CRM with extensive customization options, suitable for larger hotel groups or those needing to manage complex customer relationships across multiple properties. Its broader scope benefits hotels looking for a unified platform beyond event management.

If your hotel’s priority is simplifying venue sales, reducing operational friction, and leveraging integrations, MeetingPackage is the clearer pick. For expansive customer data management and cross-property sales, Salesforce might be the better long-term investment.

In conclusion, for most hotels focused on venue and event sales, MeetingPackage’s recent reviews, ease of use, support, and specialized features make it the stronger candidate. However, if your hotel needs a holistic customer engagement platform, Salesforce’s capabilities could justify its broader scope and higher customization.