MeetingPackage (Venue & Sales Management) vs. Tripleseat (Group Sales Management Platform):
Which Is Right for You?

Is MeetingPackage or Tripleseat Better for Hotels?

MeetingPackage and Tripleseat both serve hotel sales teams aiming to reduce manual work and improve group, meeting, and event bookings. MeetingPackage excels at automating inbound RFP handling with AI technology, making it ideal for hotels overwhelmed by enquiry volume and complex multi-day bookings. Tripleseat offers a broader all-in-one sales and catering platform with extensive CRM, contract, and event management features, suited to hotels seeking centralized control over leads, documents, and guest communications.

Both platforms address the challenge of managing group sales workflows more efficiently, but they diverge on automation versus comprehensive feature sets. MeetingPackage automates the extraction and follow-up of enquiry details, minimizing admin time, while Tripleseat centralizes sales, event management, and collaboration with customizable documents and task automation. Hotels burdened by enquiry processing will benefit more from MeetingPackage’s AI, whereas properties needing end-to-end sales and event management tools will find Tripleseat a better fit.

MeetingPackage vs Tripleseat: Which Should Your Hotel Choose?

If your property is a hotel group with a high volume of complex group enquiries, especially multi-day conferences, choose MeetingPackage. This recommendation is supported by its AI-driven automation of RFPs, which reduces manual handling from hours to seconds, as noted in 80 reviews praising efficiency gains and integration with PMS systems like Opera. MeetingPackage’s user base includes a significant share of city center hotels (13%) and branded hotels (19%), which aligns with properties managing diverse event types and corporate agreements.

If you operate a boutique or independent hotel prioritizing CRM, contract management, and guest communication, Tripleseat is preferable. Its 158 reviews highlight strengths in customizable BEOs, contracts, and task reminders, which support sales teams managing event details and client relationships. Tripleseat’s user base skews heavily toward boutique hotels (24%) and luxury hotels (14%), with proven results in growing event and catering revenue, as demonstrated by case studies with Hotel Hartness and Stoney Creek Hospitality.

Both products have fewer recent reviews for MeetingPackage (4 in last 6 months) than Tripleseat (30 in last 6 months), so Tripleseat’s current ratings better reflect its recent product experience. Choose based on volume and complexity of enquiries (MeetingPackage) versus need for a broad event sales ecosystem (Tripleseat).

Is MeetingPackage or Tripleseat Easier to Use?

MeetingPackage leads in ease of use with a 4.7/5 rating for both ease of use and onboarding compared to Tripleseat’s 4.4/5 in each category. Reviewers frequently praise MeetingPackage for its simple, intuitive interface and quick learning curve, which reduces time spent training front-line sales staff. For example, users cite the ease of automating enquiry processing and a clean booking engine that both internal teams and clients find straightforward.

Tripleseat users note a steeper learning curve due to the platform’s broader feature set, with some reviewers describing difficulty in full team adoption and occasional glitches. One reviewer mentioned “training and use of the program has been very difficult,” and occasional workflow complexity with features like discussion threads and meal period integrations.

Edge: MeetingPackage.

Which Has Better Features: MeetingPackage or Tripleseat?

Tripleseat offers 11 unique hotel sales and catering features MeetingPackage lacks, including Contact Management/CRM, customizable BEO/proposal/contract documents, PCI compliant payments, eSignatures, contract management, task management with reminders, lead forms, pipeline CRM, and mobile sales CRM. These features enable Tripleseat users to manage complex sales cycles, document workflows, and revenue collection within one system, shifting operational workflows for sales and event teams to a centralized platform.

MeetingPackage’s unique feature is Lead Scoring, which supports prioritizing high-value enquiries automatically. This AI-driven lead evaluation complements its automated RFP handling but does not extend to broader sales or event management capabilities.

Both products share nine common features, but Tripleseat’s extensive document and task management features directly impact the daily workflows of sales managers and event coordinators by reducing manual document creation, improving contract workflows, and automating reminders.

Edge: Tripleseat.

Which Has Better Customer Support: MeetingPackage or Tripleseat?

MeetingPackage rates higher for customer support with a combined rating of 4.8/5 for support and 4.6/5 for onboarding, versus Tripleseat’s 4.5/5 support and 4.4/5 onboarding. Reviewers emphasize MeetingPackage’s “short reaction time of support team in online chat” and “friendly, easily accessible” customer service that quickly implements improvement requests.

Tripleseat also receives praise for knowledgeable account managers and responsive support teams, with users appreciating clear communication and ongoing product updates. However, a subset of reviewers report unresolved glitches and slower progress on feature requests, with one describing the experience as “we are in a beta test most days.”

Edge: MeetingPackage.

Which Has More Integrations: MeetingPackage or Tripleseat?

Tripleseat has 16 verified integrations, slightly more than MeetingPackage’s 15, sharing key partners such as Oracle Hospitality, Mews, and Stripe. MeetingPackage connects with European-centric platforms like apaleo GmbH, Amadeus, and Event Temple, which may benefit hotels with operations in Europe or those using specific channel managers and revenue tools.

Tripleseat’s integrations include North American-focused systems like WebRezPro, SEVENROOMS, TripAdvisor, and POS systems such as GoTab, making it better suited for hotels requiring diverse integrations across PMS, POS, and marketing platforms, especially in North America where it has a stronger regional presence.

Edge: Even.

Which Do Hoteliers Rate Higher: MeetingPackage or Tripleseat?

Both products score similarly on overall rating: MeetingPackage 4.6/5 over 80 reviews, Tripleseat 4.4/5 over 158 reviews. MeetingPackage’s review count is lower and lacks sufficient recent reviews to calculate a last six months rating, whereas Tripleseat maintains a recent rating of 4.3/5 from 30 recent reviews, indicating stable satisfaction.

Segment ratings show MeetingPackage scores highest with Boutique Hotels (4.7/5 across 40 reviews) and City Center Hotels (4.7/5, 45 reviews), while Tripleseat is rated slightly lower by Boutique Hotels (4.4/5 over 101 reviews) but is more prevalent in Luxury Hotels (4.4/5, 58 reviews) and has more reviews overall.

Review volume and recency favor Tripleseat’s rating as a current benchmark. Both products earn high likelihood to recommend scores: MeetingPackage 93%, Tripleseat 88%.

Edge: Even.

How Much Do MeetingPackage and Tripleseat Cost?

MeetingPackage charges a base price of $200 per month with no trial, no freemium, and no implementation fee. Tripleseat costs $400 per month with similar conditions: no free trial, no freemium, and no implementation fee.

Tripleseat’s higher base price reflects its broader feature set and CRM capabilities. Hotels must weigh whether the additional sales and event management functions justify the doubled monthly cost compared to MeetingPackage’s focused automation.

What Type of Hotel Should Use MeetingPackage?

• Hotels that receive high volumes of complex group enquiries and need to automate manual data extraction and follow-up.
• Sales teams that prioritize rapid response times and want to reduce time spent on enquiry administration.
• Properties managing multi-day conferences and corporate agreements requiring structured, automated RFP handling.
• City center and branded hotels with diverse event portfolios based on review demographics.
• Teams valuing seamless integration with PMS systems like Opera and Cenium to automate booking entries.

Not ideal if:

• Your hotel requires extensive CRM features, contract management, or customizable documents for event sales.
• You need built-in payment processing and eSignature capabilities.
• Your team demands a centralized platform for task management and event coordination beyond lead handling.

What Type of Hotel Should Use Tripleseat?

• Boutique and luxury hotels seeking an all-in-one sales and catering platform with CRM and contract management.
• Hotels requiring customizable BEOs, proposals, and contracts to streamline event documentation workflows.
• Teams needing task automation with reminders to manage multiple events efficiently.
• Hotels that want integrated payment processing with PCI compliance and eSignatures.
• Properties desiring a guest client portal to improve communication and transparency.

Not ideal if:

• Your primary challenge is automating inbound enquiry processing rather than end-to-end event management.
• You prefer a lower-cost solution focused on RFP automation over a broad feature set.
• You operate in regions or with PMS systems less supported by Tripleseat’s integrations.

MeetingPackage vs Tripleseat: The Bottom Line for Hotels

MeetingPackage and Tripleseat both target hotels seeking to improve group sales efficiency, but they approach this goal differently. MeetingPackage automates the initial enquiry process with AI, reducing manual RFP handling and speeding responses for hotels inundated with complex, multi-day group requests. Tripleseat offers a broader sales and catering platform, providing CRM, contract management, task automation, and guest portals to centralize event workflows and improve team collaboration.

Choose MeetingPackage if your hotel group struggles with high enquiry volumes and wants to automate data extraction and client follow-up. Its AI-driven lead scoring and integration with PMS systems enable your sales team to focus on high-value business rather than manual admin. MeetingPackage’s higher ease of use and customer support ratings support faster adoption in busy sales teams.

Choose Tripleseat if your property needs comprehensive sales and event management tools, including contract customization, pipeline CRM, and payment processing. It excels for boutique and luxury hotels managing multiple events and complex client relationships, with proven impact on event revenue growth. Tripleseat’s task management and client portal features improve operational coordination and guest communication, justifying its higher price for hotels seeking an all-in-one platform.

MeetingPackage’s focused automation suits hotels prioritizing enquiry handling efficiency. Tripleseat’s extensive features appeal to properties needing full sales cycle management. Your choice depends on whether your operational bottleneck is handling enquiries or managing the entire group sales and event process.