NewBook (PMS) vs. OpenHotel PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is vital for your hotel’s success, especially when considering the differences between NewBook and OpenHotel. Both platforms aim to streamline operations, improve bookings, and boost revenue, but they diverge significantly in features, user experience, and market presence. Your decision hinges on your hotel’s specific needs, budget, and growth plans. Are you ready to find the perfect fit?

Is NewBook or OpenHotel Better for Hotels?

Both NewBook and OpenHotel are designed to simplify hotel management, but they approach this goal differently. NewBook emphasizes a broad feature set and a centralized platform, offering extensive integrations and customizable modules. OpenHotel leans on its intuitive interface, strong customer support, and robust core functionalities, especially for small to medium-sized properties. The key question: which aligns better with your operational priorities?

NewBook boasts a higher number of integrations and features, including a CRM, spa & wellness, and mobile app, while OpenHotel excels with its ease of use and consistent updates. Despite the differences, NewBook’s recent review count is notably lower, indicating less recent user feedback. Which product’s strengths will serve your hotel’s growth more effectively?

NewBook vs OpenHotel: Which Should Your Hotel Choose?

If your hotel needs a comprehensive PMS with extensive integrations, a guest CRM, and capabilities beyond booking—such as wellness modules or mobile apps—choose NewBook. It’s better suited for properties that want a multi-faceted management solution and are comfortable with a slightly steeper learning curve.

Conversely, if your hotel prioritizes ease of use, excellent support, and straightforward property management, OpenHotel is the better pick. It suits small to medium-sized hotels that value quick onboarding, responsive help, and a system that stays current with regular updates. Your decision should reflect whether functionality or simplicity is your priority.

Is NewBook or OpenHotel Easier to Use?

NewBook has a user rating of 4.69/5 for ease of use, with reviews highlighting its intuitive dashboards once staff are familiar with the system. OpenHotel scores slightly higher at 4.71/5, with many users praising its straightforward interface, especially for small teams or less tech-savvy staff.

Recent reviews underscore that OpenHotel’s onboarding process is slightly more streamlined, and its intuitive layout helps staff adopt the platform faster. However, NewBook’s customizable views and dashboards can be tailored to user preferences, albeit with a longer learning phase.

Edge: OpenHotel.

Which Has Better Features: NewBook or OpenHotel?

NewBook offers 8 exclusive features, including an integrated CRS, guest CRM, guest profiles, spa & wellness module, mobile app, gift vouchers, and on-premise options. It also boasts a total of 22 shared features, making it highly versatile for diverse property types.

OpenHotel provides 1 unique feature—EPoS—and shares 22 features, including yield management, channel management, and booking engine. While it excels in core property management functions, its feature set is slightly more limited compared to NewBook’s broader capabilities.

Edge: NewBook.

Which Has Better Customer Support: NewBook or OpenHotel?

NewBook’s customer support receives perfect ratings at 5/5, with reviews emphasizing prompt, knowledgeable assistance, and dedicated support staff. Reviewers praise their support team for quick responses and ongoing help, especially during system transitions.

OpenHotel also has a strong reputation, with a support rating of 4.82/5. Users appreciate the personal, responsive service, but some mention occasional authentication frustrations and a desire for more seamless Airbnb integration.

Edge: NewBook.

Which Has More Integrations: NewBook or OpenHotel?

NewBook integrates with 16 verified partners, including industry leaders like SiteMinder, Revinate, and TripAdvisor, plus several exclusive integrations such as GuestRevu and D-Edge. OpenHotel offers 12 verified partners, including common integrations like SiteMinder and RateGain, but fewer exclusive options.

If extensive, diverse integrations are critical for your hotel’s operations, NewBook’s broader partner network gives it an advantage. The added flexibility can help streamline various operational channels and marketing efforts.

Edge: NewBook.

Which Do Hoteliers Rate Higher: NewBook or OpenHotel?

OpenHotel’s overall rating is slightly higher at 4.81/5 compared to NewBook’s 4.75/5, with larger review counts (54 vs. 16) indicating more recent feedback. Hotelier reviews of OpenHotel focus on its user-friendliness, reliability, and strong support, especially from small to mid-sized properties.

NewBook’s reviews highlight its extensive capabilities and excellent customer service, though the lower review count suggests less recent data. Both products are rated highly, but OpenHotel’s larger, more recent review base signals a more current user consensus.

Edge: OpenHotel.

How Much Do NewBook and OpenHotel Cost?

NewBook’s pricing starts at a base of $1,000 per month, with no mention of implementation fees or freemium options. OpenHotel’s pricing details are not publicly listed, but there are no setup fees or monthly per-room charges mentioned, implying a straightforward subscription model.

While NewBook’s transparent pricing offers clarity, the absence of detailed costs for OpenHotel suggests you’ll need to request a quote. However, both platforms appear to operate on a subscription basis without hidden fees.

What Type of Hotel Should Use NewBook?

• Hotels that require a full-featured PMS with extensive integrations and modules.
• Properties seeking to manage diverse accommodation types—short-term rentals, resorts, villas, or campgrounds.
• Teams that want customizable dashboards, guest CRM, and wellness features.
• Hotels aiming for a centralized platform to handle operations, marketing, and guest engagement.

Not ideal if your hotel prioritizes simplicity or only needs basic PMS functionality, as NewBook’s advanced features may be overwhelming for small or straightforward properties.

• Hotels that operate primarily in the Asia Pacific, Europe, North America, or South America.
• Larger properties or brands looking for sophisticated customization and integrations.
• Hotels that want to enhance guest communication and marketing through a robust CRM.

Not ideal if your property is very small, or you prefer a minimal, uncomplicated management system.

What Type of Hotel Should Use OpenHotel?

• Small to medium-sized hotels that value ease of onboarding and quick staff training.
• Properties seeking a user-friendly PMS with guaranteed support.
• Hotels that prioritize direct OTA connections and simple rate management.
• Teams that want regular updates and a platform that evolves based on user feedback.

Not ideal if your hotel requires complex modules like wellness or on-premise solutions, or if you need extensive integrations beyond the core system.

• Hotels primarily operating in North America or Europe.
• Properties that want a system with a wide range of exclusive integrations.
• Hotels that need advanced group booking or detailed reporting features.

Not ideal if your property requires deep customization or has very specific operational workflows.

The Bottom Line for Hotels

NewBook and OpenHotel both serve distinct hotel segments effectively, but their core differences shape your choice. NewBook emphasizes breadth—offering a wide array of features, integrations, and modules—making it ideal for larger or more diverse properties that need a comprehensive platform.

OpenHotel shines in simplicity, support, and a user-friendly design, making it perfect for smaller properties that want an easy-to-implement system with reliable backing. Your hotel’s size, operational complexity, and growth aspirations will determine the best fit.

If you value extensive features, integrations, and customization, NewBook is the clear winner. For hotels prioritizing ease, support, and recent reviews, OpenHotel is a stronger choice.

In summary, opt for NewBook if your property needs a versatile, all-in-one solution with advanced modules. Choose OpenHotel if your focus is on straightforward management, excellent support, and a modern, intuitive interface. Your decision should align with your operational demands and growth plans.