NewBook (PMS) vs. HotelSync:
Which Is Right for You?

The Decision

Choosing the right Property Management System (PMS) can be a pivotal decision for your hotel’s operations. NewBook and HotelSync both aim to streamline management, but they diverge in focus, features, and market presence. While NewBook emphasizes intuitive design and broad accommodation types, HotelSync offers extensive automation and a more comprehensive feature set for larger, multi-property operations. Which system aligns better with your hotel’s specific needs?

Is NewBook or HotelSync Better for Hotels?

Both NewBook and HotelSync serve hotels needing to centralize operations, but they target different segments and operational complexities. NewBook’s strength lies in its ease of use and customer support, making it ideal for small to mid-sized properties like boutique hotels, inns, and resorts. HotelSync, on the other hand, caters to larger or chain hotels requiring advanced automation, integrations, and real-time data management.

Recent reviews favor HotelSync, which has a 5/5 rating from 71 reviews, compared to NewBook’s 4.75/5 from 16 reviews. HotelSync’s broader feature set and more recent feedback indicate it is better suited for hotels seeking enterprise-level automation, while NewBook remains a reliable choice for properties prioritizing simplicity and personal support. Do you need a system that scales with your growth or one that’s quick to adopt?

HotelSync vs NewBook: Which Should Your Hotel Choose?

If your hotel needs a robust, feature-rich platform with extensive automation, integrations, and support for larger operations, HotelSync is the clear choice. It offers 28 features exclusive to its platform, including integrated ID scanners, online check-in, analytics, and task management—perfect for hotels managing multiple properties or a high volume of guests.

Conversely, if your hotel operates as a boutique, inn, or short-term rental and values ease of use, onboarding speed, and personalized customer support, NewBook is more suitable. It boasts a highly rated onboarding experience (4.97/5) and a user-friendly interface, with a focus on simplifying daily tasks while still providing essential management tools. Which operational priorities matter most to your team?

Is NewBook or HotelSync Easier to Use?

Ease of use is crucial for rapid staff adoption and minimal training. HotelSync has a perfect 5/5 UI rating based on reviews praising its straightforward, clean interface and intuitive navigation. Users highlight how quickly staff can learn the system, often with minimal onboarding, thanks to its simplified design and comprehensive onboarding process.

NewBook, rated 4.69/5 for ease of use, also receives praise for being user-friendly and flexible. However, some reviews note that self-training is essential to unlock its full potential, and that it may take longer for staff to become proficient. Edge: HotelSync.

Which Has Better Features: NewBook or HotelSync?

HotelSync outpaces NewBook in total features, offering 28 unique functionalities such as integrated ID scanners, online check-in, guest app, task management, and automated reminders. It also provides real-time status updates, GDPR and PCI compliance, and automated space optimization—features that support larger, more complex hotel operations.

NewBook offers four unique features, including guest profiles, guest CRM, and SMS communication, focusing on guest relations and communication rather than operational automation. While both systems share 26 features, HotelSync’s broader capabilities give it a clear advantage for properties needing advanced automation and integration. Edge: HotelSync.

Which Has Better Customer Support: NewBook or HotelSync?

Customer support is a significant factor, especially during onboarding. NewBook is praised for its 5/5 customer support rating, with reviews emphasizing prompt, knowledgeable, and dedicated service—“support staff have been amazing and very responsive,” says one user.

HotelSync’s support is nearly perfect, with a 4.98/5 rating, and many reviews comment on its fast, live support and personalized onboarding. Hoteliers appreciate the quick migration process and ongoing assistance, which is critical for minimizing operational downtime. Edge: HotelSync.

Which Has More Integrations: NewBook or HotelSync?

Integrations expand a PMS’s capabilities significantly. NewBook offers 16 verified partners, including major channel managers like SiteMinder and pricing tools like PriceLabs. It also supports integrations with Revinate, IDeaS, and TripAdvisor, making it versatile for various operational needs.

HotelSync provides 11 verified partners, with common integrations like SiteMinder and ChargeAutomation, alongside specialized tools such as Stripe, Duve, and Canary Technologies. The broader range of integrations in NewBook is advantageous for properties seeking tailored or niche solutions, but HotelSync’s ecosystem covers the essentials for most large-scale hotels. Edge: NewBook.

Which Do Hoteliers Rate Higher: NewBook or HotelSync?

HotelSync receives a perfect 5/5 rating from 71 reviews, reflecting consistent satisfaction across various segments—luxury, boutique, and chain hotels. Reviewers emphasize its ease of use, automation, and comprehensive features, with comments like “it has everything you need for a large hotel” and “the system is simple to learn and manage.”

NewBook’s 4.75/5 rating from 16 reviews shows strong satisfaction, especially regarding customer support and booking capabilities. However, its smaller review base and less recent feedback make HotelSync the more trusted choice. Edge: HotelSync.

How Much Do NewBook and HotelSync Cost?

NewBook’s pricing starts at $1,000 per month, with no trial or freemium options. Its tiered pricing reflects its focus on larger or more complex properties requiring extensive features.

HotelSync costs $700 monthly, with no mention of additional fees or trials. Its lower price point, combined with comprehensive automation, makes it attractive for hotels seeking value without sacrificing features.

What Type of Hotel Should Use NewBook?

• Hotels that prioritize personalized support and ease of onboarding, such as boutique hotels, inns, and small resorts.
• Teams seeking a straightforward, less complex PMS for managing bookings, guest communication, and basic operations.
• Properties with limited automation needs but requiring reliable customer service.
• Hotels that want to manage their entire business from one central platform without extensive setup.

Not ideal if your hotel requires complex automation, integrations, or scaling to multiple properties.

What Type of Hotel Should Use HotelSync?

• Larger hotels or chains requiring extensive automation, real-time data, and multi-property management.
• Hotels seeking advanced features such as online check-in, guest apps, automated task management, and detailed reporting.
• Properties aiming for seamless integration with channel managers, payment providers, and visitor management systems.
• Hotels that value quick onboarding, continuous support, and a scalable platform.

Not ideal if your hotel is small, boutique, or prefers a minimal, straightforward system.

HotelSync vs NewBook: The Bottom Line for Hotels

HotelSync is a comprehensive, automation-heavy PMS suited for large properties and multi-hotel chains. Its extensive feature set, recent reviews, and high user ratings make it an excellent choice for complex operations.

NewBook offers a simpler, more approachable platform with highly rated customer support and a focus on guest communication. It’s ideal for small to mid-sized properties that prioritize ease of use and personal service.

Choose HotelSync if your hotel needs advanced automation, integrations, and scalability. Opt for NewBook if your team values simplicity, strong support, and managing a single property efficiently.

In summary, if your hotel’s growth trajectory points toward automation and multi-property management, HotelSync is the more robust system. For boutique hotels or operators who want a straightforward, supportive platform, NewBook delivers reliable performance with a friendly interface.