NewBook (PMS) vs. SkyTouch Technology:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is central to streamlining hotel operations, increasing bookings, and improving guest experiences. Both NewBook by NewBook and SkyTouch Technology aim to serve these needs, but they do so with different strengths. Your decision hinges on your hotel’s size, region, feature needs, and the importance of recent reviews and support.

NewBook offers a robust, highly-rated platform with a focus on customization and a broad feature set, while SkyTouch, with its extensive user base and integrations, appeals to properties seeking straightforward, cloud-based management. Which one will better fit your hotel’s unique needs?

Is NewBook or SkyTouch Better for Hotels?

Both NewBook and SkyTouch provide cloud-based property management solutions designed to simplify daily operations. NewBook, with a perfect 5/5 customer support rating and a near-perfect overall rating of 4.75/5, excels in offering a comprehensive suite of features that focus on customization and operational control.

SkyTouch, despite a lower overall rating of 3.5/5 and fewer recent reviews, boasts a much larger review base (119 reviews vs. 16) and a strong presence in North America, making it a familiar choice for many hotels. However, recurring issues with bugs and limited customizability are a common concern among users.

The core question: are you prioritizing a high-rated, flexible platform, or are you more concerned with proven scalability and widespread adoption? Your choice will depend on whether recent, positive reviews or a broad industry footprint matter most.

NewBook vs SkyTouch: Which Should Your Hotel Choose?

If your hotel needs a flexible, feature-rich PMS capable of handling diverse accommodation types—such as resorts, boutique hotels, or short-term rentals—NewBook is the better fit. Its unique features like the Spa & Wellness Module, Guest CRM, and native email marketing cater to properties seeking a full-service management solution.

If you require a cloud-based platform that emphasizes ease of use, rapid onboarding, and straightforward rate and reservation management—especially in North America—SkyTouch is suitable. Its popularity among budget and mid-range hotels is reinforced by a user-friendly interface and good remote access.

For properties with complex operational requirements, NewBook’s customization options and extensive integrations make it the more adaptable choice. Meanwhile, SkyTouch’s simplicity favors smaller or multi-property chains prioritizing quick implementation over deep feature customization.

Is NewBook or SkyTouch Easier to Use?

NewBook scores a 4.69/5 in ease of use, with reviews praising its intuitive UI and customizable dashboards that simplify daily tasks. Users highlight its straightforward onboarding process, although some mention a learning curve due to its extensive features.

SkyTouch is close behind with a 4.64/5 rating, with extensive praise for its simple, cloud-based interface that new staff can learn quickly. Several reviewers note that its consistent updates can be disruptive but appreciate its remote management capabilities.

Edge: NewBook. Its slightly higher usability rating and more recent, positive reviews suggest it offers a more refined experience for hotel teams.

Which Has Better Features: NewBook or SkyTouch?

NewBook offers around 30 core features, with 10 exclusive capabilities like Multi-currency, Gift Vouchers, and Digital Registration, tailored for diverse property types. Notable features include Guest CRM, Native Email Marketing, and Integrated Payment Terminal, supporting personalized guest experiences and operational efficiency.

SkyTouch provides approximately 27 features, with 7 unique options such as EPoS, Tablet/Kiosk Check-in, and Real-Time Reporting. Its Tape Chart, as well as rate and reservation management tools, are highly appreciated but lack some customization options.

The clear edge goes to NewBook for its broader, more versatile feature set, especially for properties seeking advanced guest engagement tools.

Which Has Better Customer Support: NewBook or SkyTouch?

NewBook’s 5/5 customer support rating and recent reviews emphasize its dedication to prompt, knowledgeable assistance. Clients praise the support team for their problem-solving skills and ongoing updates that improve the platform.

SkyTouch’s support rating of 4.5/5 reflects generally positive experiences, though some users mention delays and unresolved long-standing issues. While many appreciate their responsiveness, others note that support can be inconsistent.

Edge: NewBook. Its perfect rating and recent reviews indicate a more reliable, attentive customer service experience.

Which Has More Integrations: NewBook or SkyTouch?

SkyTouch has a larger partner network, with 33 verified integrations compared to NewBook’s 16. Both systems share key partners such as SiteMinder and Revinate, but SkyTouch’s broader integration list includes many industry-specific tools like Chargerback Lost & Found, GuestCentric, and Stash Rewards.

NewBook offers integrations with essential systems, but its more limited partner ecosystem might restrict seamless operation across all platforms.

Edge: SkyTouch. Its extensive integration options can streamline your operations significantly if your hotel relies on a variety of third-party tools.

Which Do Hoteliers Rate Higher: NewBook or SkyTouch?

NewBook is rated at 4.75/5 based on 16 reviews, with properties like resorts, boutique hotels, and vacation rentals providing recent positive feedback. Hoteliers appreciate its versatility, ease of use, and customer service.

SkyTouch’s average rating is 3.5/5 from 119 reviews, with a wide range of feedback. Smaller or budget hotels in North America rate it highly for simplicity, but many larger properties complain about bugs, glitches, and limited customization.

The higher rating and more recent reviews favor NewBook, making it the more trusted choice for hotels seeking quality and reliability.

How Much Do NewBook and SkyTouch Cost?

NewBook’s pricing starts at $1,000 per month, with no free tier or trial, reflecting its premium features and customization capabilities. SkyTouch offers a lower base price of $600 per month, with no mention of trial options.

Both systems lack transparent pricing for additional modules or support, but NewBook’s higher price indicates a comprehensive, feature-rich platform suited for hotels willing to invest more for advanced capabilities.

What Type of Hotel Should Use NewBook?

• Hotels that require extensive customization of operations and guest communications.
• Properties seeking integrated modules like Spa, Gift Vouchers, or Guest CRM.
• Resorts, boutique hotels, and short-term rentals that benefit from multi-currency and email marketing.
• Teams that prioritize customer support and ongoing updates.

Not ideal if your hotel:

• Operates solely in North America with minimal need for advanced features.
• Prefers a lower-cost, straightforward PMS without extensive integrations.
• Has a small team that doesn’t require a highly customizable system.

What Type of Hotel Should Use SkyTouch?

• Hotels in North America looking for an easy-to-learn, cloud-based PMS.
• Budget and mid-range properties seeking quick onboarding and remote management.
• Chains managing multiple properties with focus on rate management and reporting.
• Hotels that value a familiar, industry-tested platform with widespread adoption.

Not ideal if your hotel:

• Needs deep customization or advanced features like guest CRM or spa modules.
• Operates outside North America, especially in regions with less SkyTouch presence.
• Faces recurring software bugs or demands more robust, flexible reporting.

SkyTouch vs NewBook: The Bottom Line for Hotels

The core difference is that NewBook offers a more comprehensive, customizable solution with a higher customer satisfaction rating, while SkyTouch provides a simpler, more widely used system with extensive integrations. Your choice depends on whether you value deep features and support or ease of use and broad compatibility.

Choose NewBook if your hotel needs advanced capabilities, personalized communication, and industry-specific modules. Its recent reviews and overall high ratings make it suitable for properties that prioritize quality, adaptability, and customer service.

Opt for SkyTouch if you operate a smaller or budget-conscious property in North America and prefer a straightforward, cloud-based system. Its extensive integrations and familiar interface are beneficial, but be prepared for potential bugs and limited customization.

In conclusion, for hotels seeking a proven, highly-rated PMS with recent positive feedback, NewBook emerges as the clear leader. Its advanced features, support, and user satisfaction make it the recommended choice for properties ready to elevate their management. SkyTouch remains a solid, accessible alternative but falls behind in recent reviews and feature depth.