Newhotel vs. Preno HMS:
Which Is Right for You?

The Decision

Choosing between Newhotel by Newhotel and Preno HMS by Preno hinges on your hotel’s operational needs and growth plans. Both aim to streamline management and improve guest experiences but diverge significantly in their approach, features, and market focus. Your decision should consider the current size of your property, future expansion, and the specific functionalities you require.

Newhotel offers an all-in-one scalable platform with broad international support, while Preno emphasizes simplicity, rapid onboarding, and a strong set of automation tools. Which aligns better with your hotel’s goals?

Is Newhotel or Preno Better for Hotels?

Both Newhotel and Preno serve the core purpose of hotel management, yet they differ in their scope and maturity. Newhotel, with roots dating back to 1984, provides a comprehensive suite that covers multi-property management, multi-currency, and multi-lingual capabilities. Its software caters to larger, multi-property groups and international hoteliers, offering extensive modules like Spa & Wellness, Condo & Multi-ownership, and a fully integrated marketing platform.

Preno, built by hoteliers for hoteliers, is a newer player founded in 2015. It focuses on simplicity, ease of use, and automation, making it ideal for small to mid-sized properties, especially independent hotels, hostels, and boutique inns. Its streamlined interface and automation features help staff perform daily tasks efficiently.

The core divergence lies in their scalability and feature depth. Newhotel’s system is more complex, suitable for properties with diverse operations and international needs, whereas Preno emphasizes quick setup, straightforward workflows, and operational efficiency.

Are you seeking a flexible, multi-module platform for a growing or multi-property hotel, or a simple, effective tool for a single property?

Newhotel vs Preno: Which Should Your Hotel Choose?

If your hotel needs robust multi-property management, extensive international support, and advanced features like multi-currency, guest feedback management, gift vouchers, and a full marketing suite, Newhotel is your choice. It’s better suited for larger hotels, resorts, and hotel groups aiming for a scalable, integrated solution.

Conversely, if your hotel prioritizes ease of use, quick onboarding, and automation, Preno is ideal. Its high ease-of-use rating (4.86/5) and extensive automation tools cater well to small and mid-sized properties, including boutique hotels, hostels, and motels.

Consider Preno if minimizing training time and maximizing operational efficiency are your primary goals. If you need international, multi-module management, go with Newhotel.

Is Newhotel or Preno Easier to Use?

Both products score highly on ease of use, but Preno’s ratings are significantly higher (4.86/5) compared to Newhotel’s 4/5, reflecting its intuitive, user-friendly interface. Preno's onboarding process is praised for being quick and responsive, with many users noting how staff pick it up rapidly.

Newhotel, while learnable, has a reputation for being somewhat rigid and occasionally unintuitive, possibly due to its broader feature set. Its interface may require more training and adaptation, especially for small teams or properties without dedicated IT support.

Edge: Preno.

Which Has Better Features: Newhotel or Preno?

Preno boasts 21 features exclusive to its platform, including native email marketing, guest CRM, real-time status updates, automated night audit, and drag-and-drop tapechart—features that enhance automation and operational control. Its comprehensive set of tools supports dynamic pricing, role management, and real-time reporting, catering to modern hotel management needs.

Newhotel, with only 4 unique features, offers multi-currency, multi-lingual support, guest feedback management, and gift vouchers—valuable but less extensive compared to Preno’s capabilities.

In terms of feature count, Preno leads with a broader portfolio, providing more automation and operational tools.

Edge: Preno.

Which Has Better Customer Support: Newhotel or Preno?

Both products enjoy strong customer support ratings—Newhotel at 4/5 and Preno at 4.69/5. However, Preno’s reviews highlight quick, reliable support, with customers emphasizing the responsiveness and care of its team.

Newhotel’s support is rated equally well, but few recent reviews make it harder to gauge current support quality. Preno’s recent reviews, all within the last six months, reinforce its reputation for excellent service.

Edge: Preno.

Which Has More Integrations: Newhotel or Preno?

Newhotel offers 28 verified integration partners, including major channels and marketing tools like SiteMinder, Revinate, and Cendyn. It also has partnerships with niche solutions like Omnibees, Profitroom, and guest-centric platforms like GuestCentric and RateGain.

Preno, with 17 verified integrations, covers essential operators like Xero, Bookboost, Lightspeed, and Zingle, focusing on accounting, POS, and guest communication. Its integrations are robust but slightly fewer than Newhotel’s.

In terms of sheer volume and diversity, Newhotel’s wider array of verified partners edges out Preno.

Edge: Newhotel.

Which Do Hoteliers Rate Higher: Newhotel or Preno?

Preno enjoys a significantly higher likelihood to recommend score (9.48/10 vs. 6/10 for Newhotel), with recent reviews praising its ease of use, support, and automation. Its reviews highlight how quickly staff adapt and how it improves operational flow.

Newhotel’s reviews are less frequent, with most rated around 3/5, citing frequent feature additions but some rigidity and unintuitive workflows. Its limited review volume (just 1 review in the last six months) reduces confidence in current satisfaction levels.

Based on recent feedback, Preno holds the higher rating among hoteliers.

Edge: Preno.

How Much Do Newhotel and Preno Cost?

Newhotel’s pricing details are not publicly disclosed, likely due to custom enterprise solutions and regional variations. It often involves tailored quotes based on property size and modules needed.

Preno charges a flat $600 monthly fee, with no mention of setup or additional costs. Its straightforward pricing simplifies budgeting for small to mid-sized hotels.

If transparent, predictable pricing is critical, Preno’s model offers clarity; if your hotel requires a tailored solution, Newhotel’s custom pricing may be necessary.

What Type of Hotel Should Use Newhotel?

• Hotels that operate multiple properties or chains seeking a unified management system.
• Hotels needing multi-currency, multi-lingual support for international guests.
• Large resorts, conference centers, or properties with complex operational needs.
• Multi-ownership resorts, condos, or properties requiring extensive integrations.
• Hotels aiming to improve their online booking and marketing presence through integrated tools.

Not ideal if your hotel is small, independent, or looking for a lightweight, quick-to-implement solution.

What Type of Hotel Should Use Preno?

• Small to mid-sized hotels, inns, and boutique properties seeking simplicity.
• Hostels, motels, and budget hotels prioritizing operational automation.
• Hotels that value quick onboarding and minimal staff training.
• Properties wanting real-time updates and streamlined administrative tasks.
• Hotels looking for an affordable, cloud-based solution with strong support.

Not ideal if your hotel requires multi-property management, extensive customization, or multi-language support.

Preno vs Newhotel: The Bottom Line for Hotels

The core difference lies in their scope: Newhotel is a comprehensive, multi-module platform suited for large, international, multi-property operations, whereas Preno emphasizes simplicity, automation, and ease of use for small to medium properties.

If your hotel needs a broad, integrated system capable of managing multiple locations or complex operations, Newhotel’s extensive modules and integrations make it the better choice. Its multi-currency, multi-lingual, and multi-property features support scaling and international growth.

If your focus is operational efficiency, fast deployment, and automation for a single property or small chain, Preno’s simple, intuitive interface and strong automation features provide more value. Its high satisfaction rate and recent reviews reinforce its suitability for quick, effective management.

In conclusion, choose Newhotel if your hotel demands a scalable, feature-rich environment capable of supporting complex operations. Opt for Preno if your hotel values ease, automation, and rapid onboarding in a straightforward platform.