The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 25 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Noovy shines in ease of use and customer support , with exclusive features like Payment processing and Housekeeping module.
Passepartout shines .
Side-by-side ratings based on 25 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $600/mo | Contact sales |
| Verified Reviews | 25 | 0 |
After analyzing 25 verified reviews, Noovy users most value its ease of use, customer service, automated payment processing, while Passepartout users highlight . Click any theme to see what reviewers say.
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Passepartout |
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Ease of Use
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Customer Service
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Automated Payment Processing
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Direct OTAs Integration
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| Cons | |
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Design
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Reporting Tools
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Translation Issues
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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Passepartout |
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| Small (10-24 rooms) ▾ | #39 11 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #38 12 reviews | — |
By Property Type
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Passepartout |
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| Boutique ▾ | #38 14 reviews | — |
| Luxury | #54 2 reviews | — |
| Branded / Chain | #52 2 reviews | — |
By Region
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Passepartout |
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| Europe ▾ | #22 23 reviews | — |
| Middle East | #16 2 reviews | — |
Choosing between Noovy PMS and Passepartout hinges on your hotel’s specific needs and priorities. Both claim to streamline property management, but only Noovy boasts a comprehensive, fully integrated system with significant recent user feedback. Passepartout, on the other hand, remains largely unreviewed and unverified in recent data, making Noovy the clearer choice for modern hoteliers seeking proven support and functionality.
Your team must evaluate whether a fully featured, user-rated platform or a less-reviewed system better suits your operational goals. Is your priority reliable reviews, extensive features, and regional presence? Or are you exploring options with less current data?
Noovy PMS, with a 71.3 HTR Score and 19 recent reviews from diverse regions, clearly leads in confidence and user satisfaction. Its latest reviews highlight ease of use, strong support, and extensive feature set, making it a favoured choice among hotels seeking automation and integration.
Passepartout, rated zero in both overall score and reviews, remains an unverified option without recent user feedback. The lack of recent reviews suggests limited adoption or engagement, which is a critical risk for hoteliers prioritizing proven solutions.
Hoteliers evaluating these options should consider that Noovy’s recent review volume and high ratings demonstrate ongoing trust. Passepartout’s absence of current reviews makes it difficult to assess its current reliability or user experience.
If your hotel needs an all-in-one, cloud-based property management system with extensive integrations, go with Noovy. Its dedicated features like channel management, booking engine, automated payments, and revenue reports cater to hotels aiming to streamline operations without multiple vendors.
If your priority is a simple, single-function system or you are exploring options before committing, Passepartout might seem appealing. However, the lack of recent reviews and verified data suggests it’s not yet proven in the current market, making Noovy the safer, more reliable choice.
For hotels that value a proven track record, comprehensive features, and regional presence, Noovy’s platform is the clear winner. Passepartout’s limited data makes it a riskier bet for operational stability and support.
Noovy scores 4.84 out of 5 for ease of use, with reviews emphasizing its intuitive interface, fast onboarding, and user-friendly design. Users mention that staff adoption is smooth, with minimal training required, and appreciate the platform’s efficiency.
Passepartout, with no recent reviews or ratings, offers no data on user experience. Its lack of documented user feedback or interface details suggests it may not have undergone recent usability testing or updates.
Edge: Noovy.
Noovy stands out with 48 exclusive features, including a channel manager, integrated CRS, payment processing, booking engine, digital registration, revenue management, and mobile app. These features are tailored to automate and optimize hotel operations comprehensively.
Passepartout offers no publicly verified features or comparisons. Its feature set remains unspecified, which limits its appeal for hoteliers seeking robust, detailed capabilities.
Given the extensive features available only in Noovy, it provides a more complete, flexible system. Passepartout’s lack of documented features makes it less attractive for hotels wanting advanced functionalities.
Edge: Noovy.
Noovy’s customer support earns a 4.89 out of 5 rating, with reviews praising its fast, friendly, 24/7 support. Users report quick resolutions and satisfaction with onboarding, reinforcing trust in their support team.
Passepartout has no recent review data or ratings on support quality, leaving its support reliability unverified. This lack of recent feedback introduces uncertainty for hoteliers who depend on prompt assistance.
Edge: Noovy.
Noovy integrates with 40 verified partners, including major OTAs like Omnibees, Bookboost, and SiteMinder, simplifying distribution and reservations. This extensive partner network enhances operational flexibility and reduces manual work.
Passepartout has no verified integrations or external partner data, making it difficult to assess its connectivity options. The absence of integration data limits confidence in its ability to connect with other systems.
Edge: Noovy.
Noovy’s high review count and recent positive feedback show an average rating of 5/5, with a 99% likelihood to recommend. Hoteliers across diverse segments, especially boutique and city center hotels, appreciate its ease of use and feature set.
Passepartout has no recent reviews or ratings, preventing a meaningful comparison. Its unverified status makes it impossible to determine user satisfaction or property segment preferences.
Edge: Noovy.
Noovy charges a straightforward €£$5 per room per month, with no implementation or trial fees. Its all-in-one subscription model simplifies budgeting for hotels of all sizes.
Passepartout’s pricing information remains unavailable or undisclosed, raising questions about costs and value for money. Without transparent pricing, hoteliers cannot accurately compare or budget for this system.
Edge: Noovy.
Not ideal if your hotel primarily manages a single property with minimal tech needs or prefers a niche, less feature-rich system.
Not ideal if your hotel needs comprehensive automation, multi-channel distribution, or proven recent support.
Noovy offers a complete, well-reviewed platform that simplifies hotel operations through automation and integration. Its extensive feature set, high user ratings, and regional coverage make it suitable for modern, growth-minded hotels.
Passepartout’s lack of current reviews and verified features makes it a less certain choice. Its absence of recent user feedback suggests it is not yet established as a reliable, full-featured system.
If your hotel values proven functionality, ease of use, and regional presence, Noovy is the clear winner. Passepartout might be suitable for very small operations or early-stage exploration but comes with significant risk.
In conclusion, for hoteliers seeking a trusted, comprehensive property management solution today, Noovy PMS stands out as the smarter, more reliable choice.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Passepartout | |
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| Starting Price | From $600/mo | — |
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Passepartout |
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Accounting & Finance
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| Direct billing | ||
| RevPaR & ADR Reports | ||
| Multi-currency | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
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Marketing & Ecommerce
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| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Booking Engine | ||
| Transactional Emails (booking, folios, etc) | ||
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Administration & Configuration
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| Centralized user & role management | ||
| Multi-lingual | ||
| Cloud based | ||
| On premise | ||
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Customer Management
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| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Centralized Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
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Front Office
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| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Automated night audit | ||
| Calendar view | ||
| Multi-lingual | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| ID Scanning & Registration Pre-fill | ||
| Lobby Kiosk | ||
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Housekeeping
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| Housekeeping module | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Integrated Payment Terminal & Card Reader | ||
| Direct billing | ||
| Multi-currency | ||
| Payment processing | ||
| Payment Requests | ||
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Reservations Management
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| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Revenue management module | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
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| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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Spa
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| Spa & Wellness Module |
What hoteliers love
Many reviews praise the system's ease of use, noting its user-friendly design and intuitive interface which makes training new staff quick and reduces... Many reviews praise the system's ease of use, noting its user-friendly design and intuitive interface which makes training new staff quick and reduces operational errors.
Excellent customer service is frequently mentioned, with users appreciating quick responses and effective resolutions, contributing to overall satisfa... Excellent customer service is frequently mentioned, with users appreciating quick responses and effective resolutions, contributing to overall satisfaction with the product.
The system facilitates automatic payment requests and processing, drastically simplifying billing and reducing error rates. This feature is also appre... The system facilitates automatic payment requests and processing, drastically simplifying billing and reducing error rates. This feature is also appreciated for its efficiency in handling non-refundable bookings.
Where hoteliers push back
Users appreciate the software's functionality but note that the design is slightly outdated, though a redesign is anticipated to address this issue.
The software offers robust reporting tools that provide insights into various aspects of hotel operations, aiding in better management decisions.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Noovy PMS and Passepartout share many core Property Management Systems features, but each has unique capabilities. Noovy PMS offers 40 verified integration partners, while Passepartout offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Noovy PMS leads in ease of use at 4.9/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Noovy PMS: No. Passepartout: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Noovy has an HT Score of 71 and Passepartout has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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