Planet HMS vs. roommaster HMS:
Which Is Right for You?

The Decision

You're evaluating two hotel management solutions: Planet HMS by Planet and roommaster HMS by roommaster. Both aim to streamline operations, enhance guest experiences, and boost revenue, but they differ significantly in features, usability, and market presence. Your choice hinges on which product better aligns with your hotel’s size, complexity, and strategic priorities.

Planet positions itself as an all-in-one platform combining PMS, booking engine, and payments, targeting modern hoteliers who want a unified system. roommaster, on the other hand, offers a comprehensive but more traditional PMS with deep feature sets and extensive reporting, appealing to properties seeking detailed control. Which solution will meet your current needs while supporting future growth?

Is Planet HMS or roommaster HMS Better for Hotels?

Planet's core promise is simplicity: a unified, cloud-based platform designed to reduce operational complexity for hoteliers seeking a straightforward management experience. It offers an all-in-one solution that combines reservations, front desk, payments, and integrations into a single interface, making it ideal for properties that want to avoid multiple third-party tools.

roommaster emphasizes customization, detailed reporting, and multi-module functionality, appealing to hotels that require granular control over operations. With over 270 built-in reports and extensive third-party integrations, roommaster is suited for properties with complex workflows or large portfolios. Given these differences, your decision depends on whether your team prioritizes ease of use or depth of control.

Planet HMS vs roommaster HMS: Which Should Your Hotel Choose?

If your hotel needs a quick, easy-to-implement system that centralizes operations and simplifies technology management, Planet HMS is a clear choice. Its modern, mobile-optimized interface, combined with its integrated payments and booking engine, makes it ideal for small to mid-sized properties aiming to increase direct bookings without complexity.

Conversely, if your hotel requires advanced customization, comprehensive reporting, and multi-module management, roommaster is the better fit. Its vast feature set supports large or multi-property hotels that need detailed data, control over revenue management, and robust integration options.

In summary, opt for Planet if you prioritize simplicity and quick deployment. Choose roommaster if you need extensive features and detailed operational insights.

Is Planet HMS or roommaster HMS Easier to Use?

Based on recent reviews, roommaster boasts a high ease-of-use rating at 4.41/5, with users praising its intuitive interface and straightforward reservation management. Many highlight how new staff can be trained quickly, and the platform's visual dashboards enable faster workflows.

Planet, however, scores 0/5 for ease of use, indicating it may lack the user-friendliness found in roommaster. Its lack of recent reviews and low ratings suggest the platform might be difficult for staff to adopt without extensive training.

Edge: roommaster.

Which Has Better Features: Planet HMS or roommaster HMS?

roommaster offers a significantly larger feature set with 69 unique modules, including property management, channel management, booking engine, POS, revenue management, gift vouchers, guest CRM, digital registration, online check-in, and more. It provides deep customization options and comprehensive operational tools.

Planet, by comparison, lacks listed features beyond core property management, booking, and payments, making it less versatile. Its all-in-one approach is streamlined but may omit specialized modules important for larger or complex hotels.

Edge: roommaster.

Which Has Better Customer Support: Planet HMS or roommaster HMS?

roommaster’s reviews consistently laud its support, with a 4.34/5 support rating and comments like, “Support is always there 24/7,” and “Responsive, helpful, and quick to resolve issues.” Users appreciate its proactive approach and continuous improvements.

Planet, however, receives no recent reviews or ratings; its support quality remains uncertain. The lack of recent feedback makes roommaster’s support the safer choice for hoteliers who prioritize responsive assistance.

Edge: roommaster.

Which Has More Integrations: Planet HMS or roommaster HMS?

Planet boasts 195 verified partners, nearly triple roommaster’s 56, including shared integrations with popular brands like GuestCentric, Cendyn, and TrustYou. Its extensive marketplace allows customization and connectivity with many third-party tools.

roommaster has a solid but more limited integration network, with key partners like Sage and Otelier. Its integrations are robust but fewer in number, potentially limiting flexibility for certain systems.

Edge: Planet.

Which Do Hoteliers Rate Higher: Planet HMS or roommaster HMS?

roommaster’s reviews are more recent and plentiful, with a 4.32/5 overall rating and an 8.84/5 NPS, indicating high customer satisfaction. Hotels across various segments, from boutique to resorts, rate it highly for usability and support.

Planet has no reviews or recent feedback, making it impossible to gauge user sentiment. Given the volume and recency of roommaster reviews, it’s the more trusted option.

Edge: roommaster.

How Much Do Planet HMS and roommaster HMS Cost?

Planet’s pricing remains undisclosed, suggesting it may be custom or subscription-based without transparent rates. roommaster charges a flat $500 monthly fee, with no mention of setup costs or additional charges.

If transparency and predictability are priorities, roommaster offers clear, manageable pricing. The lack of pricing info for Planet makes cost comparison difficult.

What Type of Hotel Should Use Planet HMS?

• Hotels that want a simple, all-in-one platform with minimal setup.
• Properties seeking to increase direct bookings through integrated booking engines.
• Small to mid-sized hotels with limited IT resources.
• Teams that prefer cloud-based solutions with easy access across devices.

Not ideal if your hotel requires extensive customization or complex integrations.

What Type of Hotel Should Use roommaster HMS?

• Hotels that need detailed control over operations and reporting.
• Properties with multiple locations or complex workflows.
• Hotels that require extensive integration with third-party apps.
• Teams that value customizable dashboards and in-depth analytics.

Not ideal if your hotel prefers a lightweight, straightforward platform or has limited technical staff.

roommaster vs Planet: The Bottom Line for Hotels

The core difference is scope: Planet offers a simplified, all-in-one solution aimed at small to midsize hotels seeking ease of use, while roommaster provides a more detailed, module-rich system suited for larger or more complex properties.

Choose Planet if you prioritize quick deployment, minimal training, and integrated booking and payments. It’s ideal for properties seeking a modern, unified platform without extensive customization.

Opt for roommaster if your focus is on comprehensive control, detailed reporting, and a flexible, multi-module system. It’s better suited for larger hotels, resorts, or multi-property portfolios demanding in-depth operational tools.

In conclusion, for hotels with limited resources or a desire for simplicity, Planet HMS is the way to go. For hotels needing granular control and extensive features, roommaster HMS remains the more capable choice.

This guide aims to clarify your options by comparing these two solutions directly, helping you make an informed decision aligned with your hotel’s unique needs.