RateGain vs. SHR Group vs. Lighthouse: Which is a Better Fit?

Parity Navigator

Other

Real Time Data Collection
Automated Prioritization
Distribution Partner Management
Workflow Automation
Notifications
Social review tracking
Service Recovery/Escalation
Guest Feedback Management
Marketing dashboard

Monitor results and manage campaigns
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Facebook Integration
Twitter Integration
Instagram Integration
In-app support
Unlimited Channels (no additional cost)

SHR Meta Search

Services

E-commerce consulting
Metasearch Survelliance

Analytics on all prices shown for a specific hotels in all channels shown by a Metasearch in the next days, including position of appearances / Hotels understand how are they positioned against the different channels in the next days and who is investing at e-commerce on their hotel.
Metasearch connectivity
Meta search marketing

Reporting & Analytics

Marketing dashboard

Monitor results and manage campaigns

Other

Real Time Data Collection
Automated Prioritization
Distribution Partner Management
Workflow Automation

Lighthouse (Parity Insight)

Other

Real Time Data Collection
Automated Prioritization
Distribution Partner Management
Workflow Automation
In-app support
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

What Customers Are Saying

Most Recent Review

Simple yet informative

ecommerce from Singakerta (Bali)

Amazing system.

Revenue and Reservations Manager from Stellenbosch (South Africa)

Time-Saving Report: Assistance via Chat

Sales Manager

Most Positive Review

Value for money

Assistant reservation and revenue manager

Avvio continue to lead the way

Business Development Manager

Great Tools

General Manager

Most Critical

Friendly user, fast respond chat for customer service

Revenue Manager

Excellent Products and Support

Excellent service and data is top of the bill.

References

Nicolas Durand
Senior Director Distribution S Hotels & Resorts

Sathis Aravinda
Regional Director of Revenue, Distribution, Digital & eCommece Millennium Hotels & Resorts MEA Corporate Office

Pelayo Pando
Director of e-Commerce Business Development and Market Strategy NH Hotel Group - Headquarters

Monte Gardiner
Managing Director of Revenue Management Best Western Hotels & Resorts

Jeff Wermager
Senior Director of Revenue Optimisation Services Radisson Hotel Groups