RateGain vs. Hotelchamp vs. Lighthouse: Which is a Better Fit?

Parity+

Other

Real Time Data Collection
Automated Prioritization
Distribution Partner Management
Workflow Automation
Notifications
Social review tracking
Service Recovery/Escalation
Guest Feedback Management
Marketing dashboard

Monitor results and manage campaigns
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Facebook Integration
Twitter Integration
Instagram Integration
In-app support
Unlimited Channels (no additional cost)

Hotelchamp Metasearch

Services

E-commerce consulting
Metasearch Survelliance

Analytics on all prices shown for a specific hotels in all channels shown by a Metasearch in the next days, including position of appearances / Hotels understand how are they positioned against the different channels in the next days and who is investing at e-commerce on their hotel.
Metasearch connectivity
Meta search marketing

Reporting & Analytics

Marketing dashboard

Monitor results and manage campaigns

Other

Real Time Data Collection
Automated Prioritization
Distribution Partner Management
Workflow Automation

Lighthouse (Parity Insight)

Other

Real Time Data Collection
Automated Prioritization
Distribution Partner Management
Workflow Automation
In-app support
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

What Customers Are Saying

Most Recent Review

Simple yet informative

ecommerce from Singakerta (Bali)

Nice collaboration with HotelChamp

Online Marketing Assistant from Hilversum (Netherlands)

Software has too many disadvantages compared to predecessor HQ Revenue

Revenue Manager from Erfurt (Germany)

Most Positive Review

Value for money

Assistant reservation and revenue manager

Exceptional Customer Support and a Positive Overall Experience

Online Marketing Associate from Innsbruck (Austria)

Great Tools

General Manager

Most Critical

Friendly user, fast respond chat for customer service

Revenue Manager

Great Tool

References

Nicolas Durand
Senior Director Distribution S Hotels & Resorts

Sathis Aravinda
Regional Director of Revenue, Distribution, Digital & eCommece Millennium Hotels & Resorts MEA Corporate Office

Hotelchamp doesn’t have any references available

Pelayo Pando
Director of e-Commerce Business Development and Market Strategy NH Hotel Group - Headquarters

Monte Gardiner
Managing Director of Revenue Management Best Western Hotels & Resorts

Jeff Wermager
Senior Director of Revenue Optimisation Services Radisson Hotel Groups