Compare Revinate (Surveys) vs Service Metrics Group vs GuestService - Surveys

Revinate

Revinate (Surveys)

146 reviews
Service Metrics Group

Service Metrics Group

2 reviews
Guest Service

GuestService - Surveys

3 reviews

Compare Revinate (Surveys) vs Service Metrics Group vs GuestService - Surveys

Guest Survey Software vendor comparison between Revinate (Surveys) vs Service Metrics Group vs GuestService - Surveys. Find out which Guest Survey Software is right for you based on realtime data from 151 verified hotelier reviews across 40 countries.

Revinate

Revinate

Ranked 3 (out of 26)

4.7
146 reviews
View profile
Service Metrics Group

Service Metrics Group

Ranked 12 (out of 26)

5.0
2 reviews
View profile
Guest Service

Guest Service

Ranked 10 (out of 26)

5.0
3 reviews
View profile

Ratings Summary

HT Score

Revinate (Surveys)

87 HTScore Icon

Service Metrics Group

unranked HTScore Icon

GuestService - Surveys

unranked HTScore Icon
Popularity

Revinate (Surveys)

146 verified reviews

Service Metrics Group

2 verified reviews

GuestService - Surveys

3 verified reviews
Likelihood to Recommend

Revinate (Surveys)

93%

Service Metrics Group

100%

GuestService - Surveys

100%
Ease of Use

Revinate (Surveys)

4.7

Service Metrics Group

5

GuestService - Surveys

5
ROI

Revinate (Surveys)

4.5

Service Metrics Group

5

GuestService - Surveys

5
Implementation

Revinate (Surveys)

4.6

Service Metrics Group

Not enough data available

GuestService - Surveys

Not enough data available
Customer Support

Revinate (Surveys)

4.6

Verified Customer Support

Service Metrics Group

5

Verified Customer Support

GuestService - Surveys

4.3

Verified Customer Support

Certificate of Excellence

Revinate (Surveys)

Service Metrics Group

GuestService - Surveys

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Revinate (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Revinate
vs.
Service Metrics Group
vs.
Guest Service

Customers

Top 3 Segments

Revinate (Surveys)

Resorts - 23%
Boutiques - 18%
Luxury Hotels - 14%

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
-
-

GuestService - Surveys

Guest Service doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Revinate Average Revinate

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Revinate (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Revinate
vs.
Service Metrics Group
vs.
Guest Service

What Customers Are Saying

Most Recent Review

Revinate (Surveys)

Revinate as Catalyst to improve Hotel Revenue and Guest Service

Digital Marketing Officer from Pasay (Philippines)

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestService - Surveys

Reception team

Front Office from (Turkey)
Most Positive Review

Revinate (Surveys)

Learning

Guest Services Supervisor

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)
Most Critical

Revinate (Surveys)

Great Control and management tool for guest reputation

Area GM

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)
References
-
-

GuestService - Surveys

Guest Service doesn’t have any references available

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Revinate (Surveys)

Property Management Systems (40) Hotel Management Software (20) Booking Engine (14)

Service Metrics Group

Service Metrics Group doesn't have any integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel Keyless Entry Systems (1)
Recent Company Updates
-
-

GuestService - Surveys

Guest Service doesn’t have any recent company updates

Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

GuestService - Surveys

Guest Service doesn’t have any recent articles