roommaster Guest App vs. STAY Guest App:
Which Is Right for You?

The Decision

Choosing between roommaster Guest App and STAY Guest App hinges on your hotel’s priorities around features, user experience, and overall value. Both products aim to enhance guest engagement and operational efficiency, but they address different needs and customer segments.

roommaster has a long-standing presence with only two recent reviews, making it difficult to gauge current user satisfaction. Conversely, STAY boasts over 200 reviews, with recent feedback confirming its effectiveness, which makes it the more reliable choice for hoteliers today.

Is roommaster or STAY Better for Hotels?

Both products serve the core purpose of improving guest experiences through digital solutions, but they diverge significantly in scope, user ratings, and feature sets. roommaster, founded in 1994 and with just two reviews, offers basic functionalities like mobile check-in and payments but struggles with limited recent feedback and a lower overall rating. STAY, founded in 2012, has a much larger and more recent review base, with a 3/5 overall rating and a 46.64/100 HTR score, indicating broader acceptance among modern hoteliers.

The primary difference is in their feature offerings: STAY provides a more extensive suite, including chatbots, automated replies, message routing, and multi-lingual support, unlike roommaster's limited features. STAY’s recent reviews emphasize its ease of use, operational efficiencies, and guest satisfaction improvements, while roommaster’s reviews are sparse and somewhat dated, making it harder to assess its current relevance.

Would you prefer a platform with proven, current reviews and a broad feature set? Or are you comfortable with a solution that is less documented and has a narrower focus?

roommaster vs STAY: Which Should Your Hotel Choose?

If your hotel prioritizes a solution with a proven track record in North and South America and features like mobile check-in and digital keys, roommaster could be suitable — but be aware of its limited recent feedback. However, if you need a platform that’s used by over 1,000 hotels globally, offers comprehensive guest engagement features, and has strong recent reviews, STAY is clearly the safer bet.

Hotels seeking a solution to streamline operations, improve guest satisfaction, and implement a broad range of digital services should lean toward STAY. If your hotel is smaller, budget-conscious, or in regions where STAY's support network is limited, roommaster might still be worth considering, but its low review count makes this risky.

For hoteliers who want confidence backed by recent user experiences and extensive feature sets, STAY remains the more compelling choice.

Is roommaster or STAY Easier to Use?

roommaster’s usability is rated at 4.5/5, but reviews reveal that navigating the platform can be challenging without support guides, and users find the interface difficult to master. Customer support is noted as sometimes hard to reach, especially during critical check-in times.

In contrast, STAY’s interface is praised for its intuitiveness, with a 4.78/5 ease-of-use rating based on 206 reviews. Many users highlight its straightforward CMS and simple implementation process, with onboarding rated at 4.63/5. Support is consistently praised for responsiveness, even though some users note limited phone support.

Edge: STAY.

Which Has Better Features: roommaster or STAY?

roommaster offers two exclusive features: mobile check-in and payments, which are valuable but standard. STAY, on the other hand, boasts nine features not available in roommaster, including chatbots, automated replies, message routing, web app, local recommendations, hotel directory, app download, and multi-lingual automatic translations.

This broader feature set in STAY enables more comprehensive guest interactions, automation, and personalization. Its capabilities facilitate smoother operations, better guest communication, and multilingual support, which are increasingly vital for international guests.

Edge: STAY.

Which Has Better Customer Support: roommaster or STAY?

roommaster’s customer support scores 4.5/5, but reviews indicate issues with availability and difficulty in contact during urgent situations. Support is described as knowledgeable but occasionally slow to respond, especially outside of normal business hours.

STAY’s customer support is rated slightly higher at 4.83/5, with reviews highlighting quick, helpful responses. Many users appreciate the proactive assistance and the support team’s ability to resolve issues efficiently, even if some note the absence of 24/7 phone support.

Edge: STAY.

Which Has More Integrations: roommaster or STAY?

roommaster’s platform integrates with 56 verified partners, including major players like SiteMinder, Oracle Hospitality, and Amadeus. STAY integrates with 20 verified partners, including popular systems such as Mews, Hotelkit, and Civitfun.

While roommaster offers more total integrations, STAY’s focus on seamless internal system connections, especially with PMS and CRM, enhances its utility for modern hotels that prioritize streamlined data flow and automation.

Edge: roommaster.

Which Do Hoteliers Rate Higher: roommaster or STAY?

Given the limited reviews for roommaster, with only two from the last six months, its ratings offer minimal confidence. The reviews are mostly positive but sparse, and the overall rating is 0/5, which could be outdated or unrepresentative.

STAY, with 206 reviews and a recent rating of 3/5, provides a clearer picture of user satisfaction. Most reviews praise its operational benefits, ease of use, and impact on guest satisfaction, making it the more reliable product for current hotel needs.

Edge: STAY.

How Much Do roommaster and STAY Cost?

roommaster’s base price starts at $1,000, with no freemium options or monthly per-room fees. The absence of detailed pricing tiers suggests a premium, possibly rigid model.

STAY charges $300 as a base price, with no ongoing fees or trial options, making it more accessible, especially for smaller or budget-conscious hotels. Its clear, transparent pricing offers easier budget planning.

Edge: STAY.

What Type of Hotel Should Use roommaster?

Hotels that:

• Have an established presence in North or South America.
• Seek basic mobile check-in and digital key capabilities.
• Prioritize a solution with long-standing vendor experience.
• Are comfortable with limited recent reviews and narrower features.

Not ideal if:

• You need a highly modern, feature-rich platform.
• Your hotel relies heavily on multilingual, automation, or advanced guest engagement tools.
• You prefer a solution with recent user feedback and active support.

What Type of Hotel Should Use STAY?

Hotels that:

• Want a comprehensive guest experience platform with chatbots, automated messaging, and multilingual support.
• Aim to increase operational efficiency and guest satisfaction.
• Value integrations with multiple PMS, CRM, and operational tools.
• Seek a solution used and trusted by major hotel chains and independent hotels worldwide.

Not ideal if:

• Your hotel’s budget is very tight, and you prefer a free or low-cost solution.
• You only require basic check-in or a simple guest messaging system.
• You operate in regions where support or training from STAY is limited.

STAY vs roommaster: The Bottom Line for Hotels

The core difference lies in scope: roommaster offers a straightforward, long-established mobile check-in solution, while STAY provides an all-encompassing Guest Experience OS that modern hotels increasingly demand.

If your hotel values a broad feature set, recent positive reviews, and ease of implementation, STAY is the clear choice. Its extensive integrations, superior user ratings, and active customer support make it the safer investment for your team.

Choose roommaster if your needs are limited to basic mobile check-in and digital keys, and if your hotel’s regional focus aligns with its strong presence in the Americas. Its lower cost and familiar brand might appeal to smaller or regional properties.

For most hotels aiming to improve guest engagement and operational efficiency with confidence, STAY delivers a more comprehensive, well-reviewed, and future-proof solution.