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RoomRaccoon PMS vs. Semper:
Which Is Right for You?
TLDR
We analyzed 266 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
RoomRaccoon shines when it comes to user interface and experience — especially for independent properties (4.1/5) , with exclusive features like Guest profiles.
Semper shines in customer support , with exclusive features like Guest Communication (SMS Messaging) and Native Email Marketing.
How Does RoomRaccoon PMS Compare to Semper?
Side-by-side ratings based on 266 verified hotelier reviews on HTR.
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| Likelihood to Recommend |
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| Ease of Use |
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| Value for Money |
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| Starting Price | From $1,000/mo | From $600/mo |
| Verified Reviews | 209 | 57 |
What Are the Pros and Cons of RoomRaccoon PMS vs Semper?
After analyzing 266 verified reviews, RoomRaccoon users most value its user interface and experience, all-in-one system, automated emails and documents, while Semper users highlight support team, user-friendly, training and ease of learning. Click any theme to see what reviewers say.
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User Interface and Experience
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Support team
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All-in-one System
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User-friendly
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Automated Emails and Documents
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Training and ease of learning
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Integration with POS and booking systems
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Service and Support
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Customization and additional features
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Integration Limitations
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Reporting and accounting
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System Bugs and Stability Issues
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Latency and system performance
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RoomRaccoon vs Semper: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #10 90 reviews | #20 35 reviews |
| Mid-Size (25-74 rooms) ▾ | #17 27 reviews | #35 10 reviews |
| Large (75-199 rooms) ▾ | #14 7 reviews | #40 1 reviews |
| X-Large (200+ rooms) | #19 0 reviews | — |
By Property Type
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| Boutique ▾ | #9 100 reviews | #27 21 reviews |
| Luxury ▾ | #9 64 reviews | #18 33 reviews |
| Branded / Chain ▾ | #14 29 reviews | #39 4 reviews |
| Extended Stay ▾ | #7 28 reviews | #34 3 reviews |
By Region
| Segment |
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| North America ▾ | #24 7 reviews | #64 0 reviews |
| Europe ▾ | #5 123 reviews | — |
| Asia Pacific | #31 4 reviews | #34 1 reviews |
| Middle East | #31 1 reviews | — |
The Decision
Choosing between RoomRaccoon PMS and Semper can significantly impact your hotel's operations and revenue. Both platforms aim to streamline management, but RoomRaccoon’s recent review volume and higher ratings make it the more proven choice for independent and small hotels. Semper offers extensive features but has fewer recent reviews and lower overall ratings, which introduces some uncertainty. How do these differences translate into practical benefits for your team?
Is RoomRaccoon or Semper Better for Hotels?
RoomRaccoon and Semper both serve as property management systems designed to handle reservations, guest communications, and operational tasks. RoomRaccoon consolidates a broad suite of features into an intuitive dashboard, making daily management easier. Semper offers a more extensive list of features, including advanced POS and stock management, but its interface is considered somewhat outdated, and its performance has been noted as lagging at times. Do you prioritize proven stability over feature depth?
RoomRaccoon’s overall rating of 4.88/5 and recent reviews indicate it’s trusted by many small hotels and boutique operators, especially in Europe. Semper’s rating, at 0/5 from 51 reviews, reflects a less consistent user experience, with support being praised but performance issues lingering. Are you comfortable with a system that’s still working through some stability challenges?
RoomRaccoon vs Semper: Which Should Your Hotel Choose?
If your hotel is a small independent property seeking an easy-to-use, all-in-one platform with strong review backing, go with RoomRaccoon. Its user-friendly interface and automation features have been praised for saving time and increasing direct bookings. For hotels that want a broader set of functionalities like advanced POS, stock control, and detailed reporting, Semper could be appealing, but the limited recent user feedback makes it a riskier choice right now. Does your hotel need reliability and proven success, or are you looking for a feature-rich system willing to tolerate some teething problems?
Is RoomRaccoon or Semper Easier to Use?
RoomRaccoon’s ease of use is reflected in its 4.74/5 UI rating and numerous positive reviews praising its intuitive, modern interface. Hotels report that onboarding is smooth, with staff quickly learning to manage reservations and automate communications. Conversely, Semper scores 4.55/5 in ease of use, with praise for its straightforward workflows but some complaints about an outdated visual design, which can slow new staff adoption. Edge: RoomRaccoon.
Which Has Better Features: RoomRaccoon or Semper?
RoomRaccoon offers 17 features exclusive to its platform, including multi-lingual support, guest profiles, integrated CRS, and analytics dashboards—all designed to optimize small hotel management. Semper surpasses with 60 unique features, such as guest communication, online check-in, inventory management, and advanced reporting tools. However, the sheer number of features in Semper doesn’t automatically translate into a better user experience. For streamlined, essential hotel management, RoomRaccoon’s focused features are often more practical. Edge: Semper.
Which Has Better Customer Support: RoomRaccoon or Semper?
RoomRaccoon’s support ratings are solid at 4.53/5, but recent reviews mention slow response times and some unresolved system bugs. Customers appreciate their willingness to help but point out that support can be inconsistent. Semper outperforms with a 4.88/5 rating, with users praising the team’s responsiveness, knowledgeable guidance, and quick issue resolution. Specific praise highlights Bea and Zizipho for their helpfulness. Endorsing support quality, Semper’s team is often described as professional and accommodating. Edge: Semper.
Which Has More Integrations: RoomRaccoon or Semper?
RoomRaccoon integrates with 88 verified partners, including major booking platforms, payment systems, and analytics tools, offering broad flexibility. Semper connects with only 11 verified partners, including NightsBridge, STAAH, and Cloudbeds, limiting its integration ecosystem. Despite fewer partners, Semper’s integrations are often praised for their depth, especially in POS and stock management. However, for overall connectivity and future-proofing, RoomRaccoon’s larger partner network offers more options. Edge: RoomRaccoon.
Which Do Hoteliers Rate Higher: RoomRaccoon or Semper?
RoomRaccoon’s recent reviews and high scores—4.88/5 and a 94% likelihood to recommend—indicate strong satisfaction among small hotel operators. Its reviews highlight improved efficiency, increased direct bookings, and great support. Semper’s ratings are lower and less recent, with a 21.83 HTR Score and an overall 0/5 rating from 51 reviews, suggesting many users are still evaluating or facing issues. For satisfaction and confidence in daily operations, RoomRaccoon leads. Edge: RoomRaccoon.
How Much Do RoomRaccoon and Semper Cost?
RoomRaccoon’s base price is $1,000 per month without a trial, whereas Semper costs $600 per month. Both are subscription-based, with no mention of implementation fees or trial periods, making RoomRaccoon a higher upfront investment but with a more proven track record.
What Type of Hotel Should Use RoomRaccoon?
- Hotels that prioritize an all-in-one, user-friendly PMS with strong reviews.
- Small independent hotels and boutique properties seeking automation.
- Hotels aiming to increase direct bookings and simplify operations.
- Properties that want to reduce overbookings and streamline invoicing.
- Teams that value quick onboarding and intuitive interfaces.
- Not ideal if your hotel requires extensive POS or stock management features—these are limited in RoomRaccoon.
- Not ideal if you operate a large hotel or resort needing advanced, customizable reporting and integrations.
What Type of Hotel Should Use Semper?
- Hotels that want a feature-rich platform with extensive POS, inventory, and reporting capabilities.
- Properties valuing detailed customization of reports and workflows.
- Larger boutique hotels or multi-property groups needing a comprehensive management system.
- Teams that rely on integrated guest communication and marketing tools.
- Hotels prepared for a potentially steeper learning curve to navigate the interface.
- Not ideal if you need a proven, stable platform with recent high user satisfaction.
- Not ideal if your hotel prefers a simple, modern UI or limited integration needs.
The Bottom Line for Hotels
RoomRaccoon’s core advantage is its proven, high-rated, all-in-one platform tailored for small and independent hotels seeking simplicity and efficiency. Its recent review activity and overall satisfaction make it a dependable choice for daily operations, automation, and revenue growth.
Semper offers a broad array of features that could benefit larger properties or those with complex operational needs. However, its lower review scores and performance concerns mean it’s a riskier option unless those specific features are critical to your business.
If your priority is a robust, easy-to-adopt system with a strong community of satisfied users, RoomRaccoon is the clear leader. For hotels that require an extensive feature set and are willing to manage some stability challenges, Semper may be worth exploring, but caution is advised.
How Much Do RoomRaccoon PMS and Semper Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $1,000/mo | From $600/mo |
Which Features Does RoomRaccoon PMS Have That Semper Doesn't (and Vice Versa)?
According to HTR's product database, RoomRaccoon PMS and Semper share 34 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| Analytics dashboard | ||
| Automated reminders | ||
| Centralized Messaging | ||
| Guest Communication (SMS Messaging) | ||
| Guest profiles | ||
| Integrated CRS | ||
| Multi-Currency Support | ||
| Multi-lingual | ||
| Native Email Marketing | ||
| PMS connectivity | ||
| Tablet/Kiosk Check-in | ||
| Task Management |
Showing top differences. 65 more features differ between these products.
Real-World Results: RoomRaccoon vs Semper by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
No published case study for this goal yet.
RoomRaccoon vs Semper: The Bottom Line
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Ranks higher for
Unique capabilities
What hoteliers love
The Semper support team receives high praise for their responsiveness, knowledge, and willingness to assist. Users appreciate the swift resolution of... The Semper support team receives high praise for their responsiveness, knowledge, and willingness to assist. Users appreciate the swift resolution of issues and the team's professional and friendly demeanor. Specific mentions of team members like Bea, Zizipho, and Melani highlight exceptional customer service.
Many reviewers commend Semper for its user-friendly interface and ease of use, which makes it accessible even for new employees with minimal training.... Many reviewers commend Semper for its user-friendly interface and ease of use, which makes it accessible even for new employees with minimal training. Features like the straightforward calendar layout, easy navigation, and simplified workflows contribute to its overall user-friendliness. However, some mention that while the system is user-friendly, its visual design appears outdated.
Training and ease of learning Semper are positively mentioned. Users find the system's tutorial and onboarding support helpful, and appreciate how qui... Training and ease of learning Semper are positively mentioned. Users find the system's tutorial and onboarding support helpful, and appreciate how quickly new staff can pick up the system due to its simplicity. Some reviews suggest more training opportunities would be beneficial.
Where hoteliers push back
Users appreciate the additional features offered by Semper, such as open table functions, various stock take options, and the ability to upload guest... Users appreciate the additional features offered by Semper, such as open table functions, various stock take options, and the ability to upload guest photos. Customization requests include more specific categories for reports, the ability to create unique reports, and further development of certain features such as color coding and user allocation for error resolution.
Semper's comprehensive reporting and accounting features are highlighted as valuable tools for hotel management. Customized reports help in stock cont... Semper's comprehensive reporting and accounting features are highlighted as valuable tools for hotel management. Customized reports help in stock control, budgeting, and financial oversight. Users find the automated responses and multiple report options beneficial for business operations. Suggestions for improvement include more categories for customized reports and refinement of Excel outputs.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About RoomRaccoon PMS vs Semper
Can RoomRaccoon PMS replace Semper?
It depends on your requirements. RoomRaccoon PMS and Semper share many core Property Management Systems features, but each has unique capabilities. RoomRaccoon PMS offers 88 verified integration partners, while Semper offers 11. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do RoomRaccoon PMS or Semper offer a free plan?
RoomRaccoon PMS: No. Semper: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank RoomRaccoon PMS and Semper?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. RoomRaccoon has an HT Score of 80 and Semper has 22. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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