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Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards
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Compare Service Metrics Group vs Guest Feedback (by Customer Alliance) vs GuestRevu (Surveys)
Guest Survey Software vendor comparison between Service Metrics Group vs Guest Feedback (by Customer Alliance) vs GuestRevu (Surveys). Find out which Guest Survey Software is right for you based on realtime data from 501 verified hotelier reviews across 65 countries.
Service Metrics Group
Ranked 11 (out of 25)
Customer Alliance
Ranked 3 (out of 25)
GuestRevu
Ranked 1 (out of 25)
2025 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards.
Learn more
Learn more
Ratings Summary
Service Metrics Group
unranked
Guest Feedback (by Customer Alliance)
87
GuestRevu (Surveys)
100
Service Metrics Group
2 verified reviewsGuest Feedback (by Customer Alliance)
65 verified reviewsGuestRevu (Surveys)
434 verified reviewsService Metrics Group
Guest Feedback (by Customer Alliance)
GuestRevu (Surveys)
Service Metrics Group
Guest Feedback (by Customer Alliance)
GuestRevu (Surveys)
Service Metrics Group
Guest Feedback (by Customer Alliance)
GuestRevu (Surveys)
Service Metrics Group
Not enough data available
Guest Feedback (by Customer Alliance)
GuestRevu (Surveys)
Service Metrics Group
Verified Customer Support
Guest Feedback (by Customer Alliance)
Verified Customer Support
GuestRevu (Surveys)
Verified Customer Support
Service Metrics Group
Guest Feedback (by Customer Alliance)
GuestRevu (Surveys)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
Guest Feedback (by Customer Alliance)
Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
GuestRevu (Surveys)
Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Featured clients
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GuestRevu (Surveys)
GuestRevu doesn’t have any featured brands available
Fit Score for Your Property
Pricing
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Guest Feedback (by Customer Alliance)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
GuestRevu (Surveys)
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
What Customers Are Saying
Most Recent Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Best professional tool for review and feedback management for the hotel industry
Manager Online Communication from Regensburg (Germany)GuestRevu (Surveys)
Excellent guest review platform
Group Marketing ManagerMost Positive Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)GuestRevu (Surveys)
Be up to date, full automatic
MDMost Critical
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)Guest Feedback (by Customer Alliance)
Intuitive and easy-to-use tool for guest surveys, feedback and reputation
Leitung Gästehaus St. Georg from Kelheim (Germany)GuestRevu (Surveys)
Excellent company to work with.
General ManagerReferences
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GuestRevu (Surveys)
Kevin Charity
CEO The Coaching Inn Group
CEO The Coaching Inn Group
Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Laurence Wall
Director of Operations Crazy Bear Fitzrovia
Director of Operations Crazy Bear Fitzrovia
General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
Service Metrics Group
Service Metrics Group doesn't have any integrations
Guest Feedback (by Customer Alliance)
Property Management Systems (24)
Booking Engine (9)
Channel Managers (7)
GuestRevu (Surveys)
Property Management Systems (22)
Hotel Management Software (10)
Booking Engine (8)
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles