Compare Service Metrics Group vs SurvAI by Everguest Intelligence vs Loopon Post Stay

Service Metrics Group

Service Metrics Group

2 reviews
Everguest

SurvAI by Everguest Intelligence

4 reviews
Loopon

Loopon Post Stay

25 reviews

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Compare Service Metrics Group vs SurvAI by Everguest Intelligence vs Loopon Post Stay

Guest Survey Software vendor comparison between Service Metrics Group vs SurvAI by Everguest Intelligence vs Loopon Post Stay. Find out which Guest Survey Software is right for you based on realtime data from 31 verified hotelier reviews across 8 countries.

Service Metrics Group

Service Metrics Group

Ranked 10 (out of 25)

5.0
2 reviews
View profile
Everguest

Everguest

Ranked 7 (out of 25)

4.9
4 reviews
View profile
Loopon

Loopon

Ranked 4 (out of 25)

4.4
25 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

SurvAI by Everguest Intelligence

unranked HTScore Icon

Loopon Post Stay

26 HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

SurvAI by Everguest Intelligence

4 verified reviews

Loopon Post Stay

25 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

SurvAI by Everguest Intelligence

98%

Loopon Post Stay

87%
Ease of Use

Service Metrics Group

5

SurvAI by Everguest Intelligence

4.8

Loopon Post Stay

4.4
ROI

Service Metrics Group

5

SurvAI by Everguest Intelligence

5

Loopon Post Stay

4.4
Implementation

Service Metrics Group

Not enough data available

SurvAI by Everguest Intelligence

Not enough data available

Loopon Post Stay

4.3
Customer Support

Service Metrics Group

5

Verified Customer Support

SurvAI by Everguest Intelligence

5

Verified Customer Support

Loopon Post Stay

4.5

Verified Customer Support

Certificate of Excellence

Service Metrics Group

SurvAI by Everguest Intelligence

Loopon Post Stay

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

SurvAI by Everguest Intelligence

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Loopon Post Stay

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
Everguest
vs.
Loopon

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

SurvAI by Everguest Intelligence

Resorts - 75%
Hostels - 25%
Motels - 0%

Loopon Post Stay

Other - 36%
City Center Hotels - 20%
Resorts - 8%
Featured clients
-

SurvAI by Everguest Intelligence

Everguest doesn’t have any featured brands available

-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Everguest Average Everguest

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Loopon Average Loopon

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

SurvAI by Everguest Intelligence

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Loopon Post Stay

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Service Metrics Group
vs.
Everguest
vs.
Loopon
1-click quote request

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

SurvAI by Everguest Intelligence

Guest Surveys & Feedback

Hotel manager from Felsotarkany (Hungary)

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

SurvAI by Everguest Intelligence

Positive experiences in handling guest feedback

Guest Relations Specialist from Budapest (Hungary)

Loopon Post Stay

Premier Guest Feedback and Review Platform

Multi-Property Revenue Manager
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

SurvAI by Everguest Intelligence

Positive experiences in handling guest feedback

Guest Relations Specialist from Budapest (Hungary)

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations
References
-

SurvAI by Everguest Intelligence

Everguest doesn’t have any references available
-

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

SurvAI by Everguest Intelligence

Everguest doesn't have any integrations

Loopon Post Stay

Property Management Systems (6) Hotel Restaurant POS Systems (3) Hotel Reservations Software (2)
View all integrations (11)
Recent Company Updates
-

SurvAI by Everguest Intelligence

Everguest doesn’t have any recent company updates

-
Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

SurvAI by Everguest Intelligence

Everguest doesn’t have any recent articles

Loopon Post Stay

Loopon doesn’t have any recent articles

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