Compare Service Metrics Group vs Flexkeeping (Glitch Management) vs GuestRevu (Surveys)

Service Metrics Group

Service Metrics Group

2 reviews
Flexkeeping

Flexkeeping (Glitch Management)

19 reviews
GuestRevu

GuestRevu (Surveys)

432 reviews

Compare Service Metrics Group vs Flexkeeping (Glitch Management) vs GuestRevu (Surveys)

Guest Surveys & Feedback vendor comparison between Service Metrics Group vs Flexkeeping (Glitch Management) vs GuestRevu (Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 453 verified hotelier reviews across 59 countries.

Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile
Flexkeeping

Flexkeeping

Ranked 6 (out of 25)

5.0
19 reviews
View profile
GuestRevu

GuestRevu

Ranked 1 (out of 25)

4.8
432 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

Flexkeeping (Glitch Management)

unranked HTScore Icon

GuestRevu (Surveys)

100 HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

Flexkeeping (Glitch Management)

19 verified reviews

GuestRevu (Surveys)

432 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

Flexkeeping (Glitch Management)

99%

GuestRevu (Surveys)

95%
Ease of Use

Service Metrics Group

5

Flexkeeping (Glitch Management)

5

GuestRevu (Surveys)

4.7
ROI

Service Metrics Group

5

Flexkeeping (Glitch Management)

4.8

GuestRevu (Surveys)

4.6
Implementation

Service Metrics Group

Not enough data available

Flexkeeping (Glitch Management)

4.9

GuestRevu (Surveys)

4.6
Customer Support

Service Metrics Group

5

Verified Customer Support

Flexkeeping (Glitch Management)

5

Verified Customer Support

GuestRevu (Surveys)

4.7

Verified Customer Support

Certificate of Excellence

Service Metrics Group

Flexkeeping (Glitch Management)

GuestRevu (Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Flexkeeping (Glitch Management)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestRevu (Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
Flexkeeping
vs.
GuestRevu

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

Flexkeeping (Glitch Management)

Resorts - 42%
City Center Hotels - 16%
Casinos - 5%

GuestRevu (Surveys)

Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Featured clients
-

Flexkeeping (Glitch Management)

GuestRevu (Surveys)

GuestRevu doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Flexkeeping Average Flexkeeping

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

GuestRevu Average GuestRevu

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Flexkeeping (Glitch Management)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu (Surveys)

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Service Metrics Group
vs.
Flexkeeping
vs.
GuestRevu

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Flexkeeping (Glitch Management)

Everyone must have Flexkeeping ??

Housekeeping manager

GuestRevu (Surveys)

How Pamarah Lodge Understood Guest Experience Better and Achieved an NPS of 91 with GuestRevu

Owner from Victoria Falls (Zimbabwe)
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Flexkeeping (Glitch Management)

Essential for Housekeeping & Maintenance

Director

GuestRevu (Surveys)

Be up to date, full automatic

MD
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Flexkeeping (Glitch Management)

Amazing company

GM

GuestRevu (Surveys)

Great platform to use to colleect reviews.

Front Office Manager
References
-

Flexkeeping (Glitch Management)

Flexkeeping doesn’t have any references available

GuestRevu (Surveys)

Kevin Charity
CEO The Coaching Inn Group

Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth

Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse

Laurence Wall
Director of Operations Crazy Bear Fitzrovia

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

Flexkeeping (Glitch Management)

Property Management Systems (11) Hotel Management Software (7) Booking Engine (2)

GuestRevu (Surveys)

Property Management Systems (22) Hotel Management Software (10) Booking Engine (8)