2025 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards
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Compare Service Metrics Group vs GuestRevu (Surveys) vs Flexkeeping (Glitch Management)
Guest Survey Software vendor comparison between Service Metrics Group vs GuestRevu (Surveys) vs Flexkeeping (Glitch Management). Find out which Guest Survey Software is right for you based on realtime data from 455 verified hotelier reviews across 59 countries.
Service Metrics Group
Ranked 12 (out of 26)
GuestRevu
Ranked 1 (out of 26)
2025 Winner HotelTechAwards
Hoteliers voted GuestRevu as the #1 Guest Survey Software provider in the 2025 HotelTechAwards.
Learn more
Learn more
Flexkeeping
Ranked 6 (out of 26)
Ratings Summary
Service Metrics Group
unranked
GuestRevu (Surveys)
100
Flexkeeping (Glitch Management)
unranked
Service Metrics Group
2 verified reviewsGuestRevu (Surveys)
434 verified reviewsFlexkeeping (Glitch Management)
19 verified reviewsService Metrics Group
GuestRevu (Surveys)
Flexkeeping (Glitch Management)
Service Metrics Group
GuestRevu (Surveys)
Flexkeeping (Glitch Management)
Service Metrics Group
GuestRevu (Surveys)
Flexkeeping (Glitch Management)
Service Metrics Group
Not enough data available
GuestRevu (Surveys)
Flexkeeping (Glitch Management)
Service Metrics Group
Verified Customer Support
GuestRevu (Surveys)
Verified Customer Support
Flexkeeping (Glitch Management)
Verified Customer Support
Service Metrics Group
GuestRevu (Surveys)
Flexkeeping (Glitch Management)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Service Metrics Group
Other - 50%
Boutiques - 50%
Resorts - 0%
GuestRevu (Surveys)
Boutiques - 21%
Resorts - 17%
Luxury Hotels - 11%
Flexkeeping (Glitch Management)
Resorts - 42%
City Center Hotels - 16%
Casinos - 5%
Featured clients
-
GuestRevu (Surveys)
GuestRevu doesn’t have any featured brands available
Flexkeeping (Glitch Management)
Fit Score for Your Property
Pricing
Service Metrics Group
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
GuestRevu (Surveys)
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Flexkeeping (Glitch Management)
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
What Customers Are Saying
Most Recent Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Excellent guest review platform
Group Marketing ManagerFlexkeeping (Glitch Management)
Everyone must have Flexkeeping ??
Housekeeping managerMost Positive Review
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Be up to date, full automatic
MDFlexkeeping (Glitch Management)
Essential for Housekeeping & Maintenance
DirectorMost Critical
Service Metrics Group
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from (United States)GuestRevu (Surveys)
Excellent company to work with.
General ManagerFlexkeeping (Glitch Management)
Amazing company
GMReferences
-
GuestRevu (Surveys)
Kevin Charity
CEO The Coaching Inn Group
CEO The Coaching Inn Group
Gareth Jones
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Revenue Supervisor Hotel Portmeirion & Castell Deudraeth
Kat Kunze
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Global Sales Leader VISIONAPARTMENTS Zurich Albertstrasse
Laurence Wall
Director of Operations Crazy Bear Fitzrovia
Director of Operations Crazy Bear Fitzrovia
Flexkeeping (Glitch Management)
Flexkeeping doesn’t have any references available
General Info
Screenshots
Service Metrics Group doesn't have any screenshots
Integrations
Service Metrics Group
Service Metrics Group doesn't have any integrations
GuestRevu (Surveys)
Property Management Systems (22)
Hotel Management Software (10)
Booking Engine (8)
Flexkeeping (Glitch Management)
Property Management Systems (11)
Hotel Management Software (7)
Guest Messaging Software (3)
Recent Company Updates
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Recent Articles
Service Metrics Group
Service Metrics Group doesn’t have any recent articles