RoomRaccoon PMS vs Sirvoy: Property Management Systems Comparison (2026)

How Does RoomRaccoon PMS Compare to Sirvoy?

Side-by-side ratings based on 356 verified hotelier reviews on HTR.

	RoomRaccoon	Sirvoy
HTScore	77	90
Likelihood to Recommend	94%	94%
Ease of Use	4.7/5	4.7/5
Customer Support	4.5/5	4.9/5
Value for Money	4.5/5	4.5/5

Starting Price	From $1,000/mo	From $200/mo
Verified Reviews	210	146

What Are the Pros and Cons of RoomRaccoon PMS vs Sirvoy?

After analyzing 356 verified reviews, RoomRaccoon users most value its customer success and after-sales support, ease of use and onboarding, ai assistant and chatbot automation, while Sirvoy users highlight customer support and live chat, ease of use and simple setup, booking and reservation management. Click any theme to see what reviewers say.

RoomRaccoon	Sirvoy
Pros
+ Customer success and after-sales support ▾ Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. However, others report the opposite: slow or non-existent follow-up after setup, unresolved tickets, and poor post-sale care that can create real operational and financial pain.	+ Customer support and live chat ▾ Support is one of Sirvoy’s strongest recurring advantages, with users praising fast responses, knowledgeable agents, and real-human chat help. Many reviews say this support helps them resolve issues quickly, learn the system, and avoid downtime or costly mistakes.
+ Ease of use and onboarding ▾ Users repeatedly say RoomRaccoon is easy to learn and operate, with a clear overview that does not require prior technical knowledge. Training videos and guided sessions help teams adopt the platform quickly and put it into daily use with less friction.	+ Ease of use and simple setup ▾ Users repeatedly say Sirvoy is straightforward to learn, quick to configure, and easy to manage day to day, even for owners without technical experience. Reviewers value that it reduces training time and operational friction, especially for small properties and first-time PMS users.
+ AI assistant and chatbot automation ▾ RoomRaccoon’s AI additions are seen as promising, with users saying the chatbot still needs training to become more efficient for daily operational tasks. Others praise the AI assistant as a major support tool, indicating automation is becoming a meaningful part of the product’s value.	+ Booking and reservation management ▾ Reviewers consistently rely on Sirvoy to manage reservations, availability, and day-to-day booking workflows with less manual effort. They say it helps keep the calendar organized, simplifies handling room inventory, and makes it easier to run the property without double bookings or confusion.
+ Setup, integration, and implementation experience ▾ Some reviews describe an excellent setup experience and appreciate arranged integration meetings and training during implementation. But other feedback warns that setup success does not always carry through into long-term service, so buyers should weigh launch experience against ongoing reliability.	+ Channel manager and OTA connectivity ▾ Many users mention Sirvoy’s ability to connect bookings from multiple channels and keep calendars synchronized across OTAs. This is seen as important for avoiding overbooking and reaching more demand, though some want broader channel coverage and better sharing of guest details with connected sites.
Cons
− Customer success and after-sales support ▾ Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. However, others report the opposite: slow or non-existent follow-up after setup, unresolved tickets, and poor post-sale care that can create real operational and financial pain.	− Customization and property-specific flexibility ▾ Users like that Sirvoy can be adapted to different property types and workflows, but they frequently ask for more configurable fields, colors, room types, and display options. The recurring theme is that the product works well for simple operations, yet more flexible setup would help properties with special packaging, family suites, or unique reservation rules.
− Reservation and room assignment workflow ▾ Some reviewers mention limitations when managing reservations within the same room category, especially when guests need to be moved from room to room. That points to a need for smoother room assignment handling in busy hotels with more complex occupancy patterns.	− Pricing, rates, discounts, and revenue management ▾ A large share of reviews focus on pricing controls, with users wanting better tools for seasonal rates, discounts, packages, and upselling. While some appreciate the flexibility, others say rate setup is awkward or too rigid, which can make revenue optimization and selling add-ons harder than it should be.
− Channel manager and distribution ▾ Reviewers call out the channel manager as easy to use and valuable for managing bookings across channels. This suggests RoomRaccoon helps hotels reduce manual distribution work and keep inventory more synchronized.	− Billing, invoicing, and payments ▾ Sirvoy is often used to process invoices, payments, receipts, and guest balances, but users report mixed experiences with accounting depth. Many appreciate the ability to charge extras and manage payments, while others want clearer invoicing flows, better recurring billing, more account detail, and stronger payment-card handling.

RoomRaccoon vs Sirvoy: Rankings by Hotel Segment

How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment	RoomRaccoon	Sirvoy
Small (10-24 rooms) ▾	#10 90 reviews	#22 36 reviews
RoomRaccoon Small hotels say that RoomRaccoon's Property Management System is highly rated in verified HotelTechReport reviews due to its ease of use, intuitive design, and efficient customer support. These strengths make it particularly beneficial for small hotel operations seeking seamless management and operation. Sirvoy Small hotels say that Sirvoy's Property Management System ranks highly in verified HotelTechReport reviews for its user-friendly interface, efficient integration capabilities with other systems, and consistently responsive customer support, which are key priorities for Small operations.
Mid-Size (25-74 rooms) ▾	#17 27 reviews	#48 3 reviews
RoomRaccoon Mid-sized hotels say that RoomRaccoon's Property Management System excels in user-friendliness, comprehensive automation features, and reliable customer support, as highlighted in verified HotelTechReport reviews. These strengths are crucial for streamlining operations and enhancing guest experiences in Mid-sized properties. Sirvoy Mid-sized hotels say that Sirvoy's Property Management Systems excels due to its responsive customer service, ease of use, and straightforward setup, as highlighted in verified HotelTechReport reviews. These strengths resonate with the operational needs of Mid-sized hotels.
Large (75-199 rooms) ▾	#14 7 reviews	#46 1 reviews
RoomRaccoon Large hotels say that RoomRaccoon's Property Management System ranks highly in verified HotelTechReport reviews due to its seamless integration with booking platforms, automation of hotel operations, and cloud-based access, enabling efficient management and reduced manual errors. Sirvoy No segment summary available.
X-Large (200+ rooms)	#19 0 reviews	#27 1 reviews

By Property Type

Segment	RoomRaccoon	Sirvoy
Boutique ▾	#9 100 reviews	#29 21 reviews
RoomRaccoon Boutique hotels say that RoomRaccoon's Property Management System stands out in verified HotelTechReport reviews for its ease of use, robust automation features, and excellent customer support. Boutique establishments appreciate the user-friendly interface, seamless management operations, and reliable guest communication tools. Sirvoy Boutique hotels say that Sirvoy's Property Management System ranks highly due to its user-friendly interface, excellent customer service, and efficient remote management capabilities, as highlighted in verified HotelTechReport reviews. These strengths align well with the operational needs of Boutique establishments.
Luxury ▾	#9 64 reviews	#37 7 reviews
RoomRaccoon Luxury hotels say that RoomRaccoon’s Property Management System excels due to its user-friendly interface, comprehensive automation features, and seamless integration with online booking platforms, as evidenced by verified HotelTechReport reviews. These strengths are crucial for maintaining exceptional service in luxury accommodations. Sirvoy Luxury hotels say that Sirvoy's Property Management Systems are highly rated in verified HotelTechReport reviews for their ease of use, reliable customer support, and robust security features, crucial for efficiently managing reservations and ensuring guest satisfaction in Luxury accommodations.
Branded / Chain ▾	#14 29 reviews	#42 4 reviews
RoomRaccoon Branded hotels say that RoomRaccoon's Property Management System excels due to its ease of use, reliable customer support, and seamless integration capabilities, according to verified HotelTechReport reviews. These strengths make it a preferred choice for Branded properties. Sirvoy Sirvoy is a top Property Management Systems pick among branded properties on HotelTechReport, with hoteliers pointing to fast, reachable support that helps sort technical and configuration issues before they disrupt day-to-day work.
Extended Stay ▾	#7 28 reviews	#35 3 reviews
RoomRaccoon Extended-Stay-Serviced-Apartments hotels say that RoomRaccoon's Property Management System ranks highly due to its intuitiveness and ease of use, frequent updates enhancing efficiency, and exceptional customer support. These strengths are highlighted in verified HotelTechReport reviews. Sirvoy Sirvoy is a top Property Management Systems pick among Extended-Stay-Serviced-Apartments on HotelTechReport, with hoteliers pointing to its channel manager and the ability to manage 17 cottages across many channels.

By Region

Segment	RoomRaccoon	Sirvoy
North America ▾	#24 7 reviews	#23 16 reviews
RoomRaccoon Na hotels say that RoomRaccoon's Property Management System is praised in verified HotelTechReport reviews for its intuitive user interface and reliable remote access, though customer support and integration issues are noted concerns relevant to hotels in Na. Sirvoy Na hotels say that Sirvoy's Property Management System is highly regarded based on verified HotelTechReport reviews, citing its ease of use, responsive customer support, and cost-effectiveness as major strengths important to their operations.
Europe ▾	#5 123 reviews	#16 31 reviews
RoomRaccoon Europe hotels say that RoomRaccoon's Property Management System excels due to its user-friendly interface, seamless automation, and efficient channel management, according to verified HotelTechReport reviews. These features are valued highly by Europe's hospitality sector, streamlining daily operations and enhancing guest experiences. Sirvoy Europe hotels say that Sirvoy's Property Management System, as per verified HotelTechReport reviews, is user-friendly and reliably supports daily operations with responsive, 24/7 assistance. Frequent praise highlights its ease of integration with existing systems and effective reservation management.
Asia Pacific ▾	#31 4 reviews	#13 6 reviews
RoomRaccoon No segment summary available. Sirvoy Ap hotels say that Sirvoy's Property Management System ranks highly due to its excellent customer support and quick problem resolution, as observed in verified HotelTechReport reviews. The system is praised for its straightforward feature setup and flexible booking engine, which are crucial for Ap hotels.
Middle East	#31 1 reviews	#27 0 reviews

The Decision
When choosing a property management system (PMS), your hotel needs a solution that streamlines operations, boosts revenue, and enhances guest experience. Both RoomRaccoon and Sirvoy aim to simplify hotel management; however, RoomRaccoon’s larger user base, more recent reviews, and higher overall ratings position it as the more reliable choice today. Do you want a system backed by active, current user feedback and advanced features?

Is RoomRaccoon or Sirvoy Better for Hotels?

RoomRaccoon and Sirvoy are designed to help small to medium-sized hotels manage reservations, automate tasks, and connect with booking channels. RoomRaccoon’s strengths lie in its all-in-one platform, dynamic pricing, and automation capabilities, but it’s also known for some stability issues and slower support according to recent reviews. Sirvoy emphasizes simplicity, affordability, and ease of onboarding, with a focus on intuitive use and good customer service, yet it lacks some advanced features found in RoomRaccoon.

Recent reviews show RoomRaccoon with over 169, mostly recent, reviews and a higher overall rating (4.88/5) than Sirvoy’s 95 reviews and a lower rating (0/5). This indicates that RoomRaccoon’s user experiences are more current and diverse, making it the more trusted option.

Do you prioritize a feature-rich, integrated system with automation, or a straightforward, easy-to-learn platform?

RoomRaccoon vs Sirvoy: Which Should Your Hotel Choose?

If your hotel needs comprehensive automation, revenue management, and multi-channel distribution, RoomRaccoon is the better fit. Its suite of unique features—such as the revenue management module, automated night audit, integrated CRM, and ancillary revenue tools—caters to independent hotels and boutique properties seeking to grow their business efficiently.

On the other hand, if your hotel values simplicity, affordability, and quick onboarding, Sirvoy is ideal. It appeals to small properties and hostels that want a straightforward booking engine, excellent support, and basic reservation management without the complexity of advanced automation.

In summary, choose RoomRaccoon if you’re looking to scale operations and maximize revenue. Opt for Sirvoy if your priority is ease of use and cost-effective management without the need for extensive automation.

Is RoomRaccoon or Sirvoy Easier to Use?

RoomRaccoon’s user interface enjoys a high rating (4.74/5), praised for its intuitiveness and learning curve. Many users highlight how simple it is for staff to learn and operate, which speeds up onboarding and daily management, despite some reports of bugs and stability issues.

Sirvoy’s interface scores slightly lower at 4.64/5 but is still notably easy to navigate, especially for users with limited tech experience. Support responsiveness and clarity further ease the learning process, and users report minimal training time needed.

Edge: RoomRaccoon.

Which Has Better Features: RoomRaccoon or Sirvoy?

RoomRaccoon offers 22 features exclusive to its platform, including revenue management, automated night audits, integrated CRM, multi-currency support, inventory management, and a mobile app. These are features that significantly enhance automation and revenue optimization.

Sirvoy provides 14 unique features, such as SMS guest communication, online support, email marketing, task management, and PCI/GDPR compliance. While these features are valuable for streamlined guest communication and security, they lack the extensive operational automation of RoomRaccoon.

Edge: RoomRaccoon.

Which Has Better Customer Support: RoomRaccoon or Sirvoy?

Recent reviews show Sirvoy’s support rating at 4.85/5, with many users describing their support as prompt, friendly, and helpful. Testimonials highlight quick resolution times and personal assistance, especially appreciated by new users.

RoomRaccoon’s support scores 4.53/5, with some reviews mentioning slow response times and frustration during system bugs. While some users find support helpful, the recent data suggests Sirvoy’s support is more consistently rated as excellent.

Edge: Sirvoy.

Which Has More Integrations: RoomRaccoon or Sirvoy?

RoomRaccoon connects with 88 verified partners, including major booking engines, channel managers, and revenue tools. Its extensive integrations with platforms like TrustYou, Sage, and WuBook enable hotels to customize and extend functionality.

Sirvoy offers 21 verified partners, with strong integrations to Booking.com, Expedia, GDS, and TripAdvisor. However, the smaller number of integrations limits flexibility for properties needing more specialized or third-party tools.

Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: RoomRaccoon or Sirvoy?

RoomRaccoon’s recent reviews indicate a higher overall satisfaction, especially from independent hotels and boutique properties, with a 4.08/5 rating from independent hotels and 162 out of 169 reviews in the last six months. Its newer reviews and active community make it more relevant for decision-makers.

Sirvoy’s reviews are fewer and less recent, with many negative comments about missing features and limited support. Its older reviews and lower overall ratings suggest less confidence in current performance.

Edge: RoomRaccoon.

How Much Do RoomRaccoon and Sirvoy Cost?

RoomRaccoon’s pricing begins at $1,000 per month, with no freemium or trial options available. This premium reflects its extensive features and automation capabilities, suited for hotels seeking a comprehensive system.

Sirvoy charges $200 per month, with a 30-day trial. Its lower price point appeals to small properties with limited budgets but may lack some advanced automation features.

What Type of Hotel Should Use RoomRaccoon?

Hotels that want a fully integrated PMS, channel manager, and booking engine.
Properties aiming to automate guest communications and revenue management.
Hotels seeking to scale operations with advanced analytics and dynamic pricing.
Independent boutique hotels, small resorts, and serviced apartments.
Teams looking to reduce manual tasks and increase direct bookings.

Not ideal if you prefer a simple, low-cost system with minimal automation or have a large property requiring enterprise-grade features.

What Type of Hotel Should Use Sirvoy?

Small hotels, hostels, and B&Bs seeking an easy-to-use system.
Properties that prioritize guest communication and basic reservation management.
Hotels with limited budgets that need a low-cost, reliable PMS.
Teams that want quick onboarding and minimal training.
Properties that value strong support and straightforward workflows.

Not ideal if your hotel needs advanced revenue management, automation, or extensive integrations.

RoomRaccoon vs Sirvoy: The Bottom Line for Hotels

RoomRaccoon stands out as the more feature-rich and reviewed platform, especially in recent data, making it a more dependable choice for hotels that want automation and growth tools. Its extensive integrations and robust automation suit independent hotels looking to scale revenue and improve operational efficiency.

Sirvoy offers an affordable, easy-to-use alternative ideal for small properties that prioritize simplicity and support over advanced features. Its limited automation and integrations make it less suitable for hotels seeking to grow or streamline complex operations.

Choose RoomRaccoon for a comprehensive, automation-driven system that supports your growth; select Sirvoy if you need a straightforward, budget-friendly option that gets the basics right.

How Much Do RoomRaccoon PMS and Sirvoy Cost?

Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

	RoomRaccoon	Sirvoy
Starting Price	From $1,000/mo	From $200/mo

Feature Comparison: RoomRaccoon PMS vs Sirvoy

These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.

Feature	RoomRaccoon	Sirvoy
▾ Accounting & Finance	100%	80%
Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)
Automated night audit
▾ Marketing & Ecommerce	75%	100%
Guest Communication (SMS Messaging)
Native Email Marketing
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine
Transactional Emails (booking, folios, etc)
▾ Administration & Configuration	75%	75%
Centralized user & role management
Multi-lingual
Cloud based
On premise
▾ Customer Management	50%	100%
Guest Communication (SMS Messaging)
Guest profiles
Centralized Messaging
Transactional Emails (booking, folios, etc)
▾ Front Office	59%	75%
Mobile Device Notes & Tasks (Voice-to-Text)
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management
Automated reminders
Guest profiles
Tablet/Kiosk Check-in
Payment Requests
Centralized Messaging
Automated Space Optimization
▾ Groups Management	100%	100%
Group functionality
Automated Space Optimization
▾ Guest Experience	67%	56%
Integrated ID & Passport Scanner
Digital Registration
Guest App
Online Check-in
Online Checkout
Guest Messaging
Transactional Emails (booking, folios, etc)
ID Scanning & Registration Pre-fill
Lobby Kiosk
▾ Housekeeping	100%	75%
Housekeeping module
Housekeeping Mobile App
Real-Time Status Updates
Automated Assignments
Real Time Reporting
Shift Planning
Employee Messaging
Online Checkout
▾ Payments	100%	100%
Integrated Payment Terminal & Card Reader
Direct billing
Multi-currency
Payment processing
Payment Requests
▾ Reservations Management	89%	89%
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart
Rate Management
Automated Space Optimization
Rules Based Room Assignments
Transactional Emails (booking, folios, etc)
▾ Revenue Management	80%	60%
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing
▾ Taxes & Compliance	0%	100%
PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration
▾ Support & Training	0%	100%
Online 24/7 support
▾ Food & Beverage	100%	0%
EPoS
▾ Spa	0%	0%
Spa & Wellness Module

Real-World Results: RoomRaccoon vs Sirvoy by Business Goal

We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Revenue & Reduce Costs

Buff and Fellow Small

+ 60% increase in RevPAR in a year by implementing RoomRaccoon

+ �s dynamic pricing tools.

+ 781% ROI on RaccoonUpsell subscription - RoomRaccoon

"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."

Frikkie du Toit

Hotel Owner

Sirvoy

No published case study for this goal yet.

Increase Operational Efficiency

O'Two Boutique Hotel Small

+ 307% ROI on Annual RaccoonUpsell subscription just from ancillary revenue

+ 46% direct bookings

+ Reduced human error by automating payments

"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."

Jayson van Noordwyk

General Manager

Sirvoy

No published case study for this goal yet.

Improve Guest Experience

Steenhof Suites Small

+ 1836% ROI on RaccoonUpsell

+ 50% of guests check-in online

+ 127% increase in RevPAR

"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."

Sharleen de Boer

Owner

Sirvoy

No published case study for this goal yet.

RoomRaccoon vs Sirvoy: The Bottom Line

RoomRaccoon

4.7/5 from 210 reviews

What hoteliers love

Customer success and after-sales support 60% positive

Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. Howeve... Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. However, others report the opposite: slow or non-existent follow-up after setup, unresolved tickets, and poor post-sale care that can create real operational and financial pain.

Ease of use and onboarding 100% positive

Users repeatedly say RoomRaccoon is easy to learn and operate, with a clear overview that does not require prior technical knowledge. Training videos... Users repeatedly say RoomRaccoon is easy to learn and operate, with a clear overview that does not require prior technical knowledge. Training videos and guided sessions help teams adopt the platform quickly and put it into daily use with less friction.

AI assistant and chatbot automation 100% positive

RoomRaccoon’s AI additions are seen as promising, with users saying the chatbot still needs training to become more efficient for daily operational ta... RoomRaccoon’s AI additions are seen as promising, with users saying the chatbot still needs training to become more efficient for daily operational tasks. Others praise the AI assistant as a major support tool, indicating automation is becoming a meaningful part of the product’s value.

Where hoteliers push back

Customer success and after-sales support 40% negative

Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. Howeve... Several reviews highlight strong, hands-on support from specific customer success staff who arrange training, meetings, and practical guidance. However, others report the opposite: slow or non-existent follow-up after setup, unresolved tickets, and poor post-sale care that can create real operational and financial pain.

Reservation and room assignment workflow 100% negative

Some reviewers mention limitations when managing reservations within the same room category, especially when guests need to be moved from room to room... Some reviewers mention limitations when managing reservations within the same room category, especially when guests need to be moved from room to room. That points to a need for smoother room assignment handling in busy hotels with more complex occupancy patterns.

Ranks higher for

Large (75-199 rooms) #14 vs #46

Mid-Size (25-74 rooms) #17 vs #48

Small (10-24 rooms) #10 vs #22

X-Large (200+ rooms) #19 vs #27

Unique capabilities

Revenue management module Automated night audit Mobile App Guest profiles Integrated CRS

4.7/5 ease of use 4.5/5 support 88 integrations

Visit Profile

Sirvoy

4.7/5 from 146 reviews

What hoteliers love

Customer support and live chat 94% positive

Support is one of Sirvoy’s strongest recurring advantages, with users praising fast responses, knowledgeable agents, and real-human chat help. Many re... Support is one of Sirvoy’s strongest recurring advantages, with users praising fast responses, knowledgeable agents, and real-human chat help. Many reviews say this support helps them resolve issues quickly, learn the system, and avoid downtime or costly mistakes.

Ease of use and simple setup 91% positive

Users repeatedly say Sirvoy is straightforward to learn, quick to configure, and easy to manage day to day, even for owners without technical experien... Users repeatedly say Sirvoy is straightforward to learn, quick to configure, and easy to manage day to day, even for owners without technical experience. Reviewers value that it reduces training time and operational friction, especially for small properties and first-time PMS users.

Booking and reservation management 71% positive

Reviewers consistently rely on Sirvoy to manage reservations, availability, and day-to-day booking workflows with less manual effort. They say it help... Reviewers consistently rely on Sirvoy to manage reservations, availability, and day-to-day booking workflows with less manual effort. They say it helps keep the calendar organized, simplifies handling room inventory, and makes it easier to run the property without double bookings or confusion.

Where hoteliers push back

Customization and property-specific flexibility 47% negative

Users like that Sirvoy can be adapted to different property types and workflows, but they frequently ask for more configurable fields, colors, room ty... Users like that Sirvoy can be adapted to different property types and workflows, but they frequently ask for more configurable fields, colors, room types, and display options. The recurring theme is that the product works well for simple operations, yet more flexible setup would help properties with special packaging, family suites, or unique reservation rules.

Pricing, rates, discounts, and revenue management 72% negative

A large share of reviews focus on pricing controls, with users wanting better tools for seasonal rates, discounts, packages, and upselling. While some... A large share of reviews focus on pricing controls, with users wanting better tools for seasonal rates, discounts, packages, and upselling. While some appreciate the flexibility, others say rate setup is awkward or too rigid, which can make revenue optimization and selling add-ons harder than it should be.

Ranks higher for

Hostels #11 vs #13

Motels #18 vs #30

AR #4 vs #12

AU #8 vs #22

Unique capabilities

Guest Communication (SMS Messaging) Guest Messaging Online 24/7 support Native Email Marketing Task Management

4.7/5 ease of use 4.9/5 support 21 integrations

Visit Profile

Where the ratings diverge most

Overall Rating RoomRaccoon 4.9 vs 0.0 (+4.9)

Customer Support Sirvoy 4.9 vs 4.5 (+0.4)

Frequently Asked Questions About RoomRaccoon PMS vs Sirvoy

Can RoomRaccoon PMS replace Sirvoy?

It depends on your requirements. RoomRaccoon PMS and Sirvoy share many core Property Management Systems features, but each has unique capabilities. RoomRaccoon PMS offers 88 verified integration partners, while Sirvoy offers 21. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.7/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do RoomRaccoon PMS or Sirvoy offer a free plan?

RoomRaccoon PMS: No. Sirvoy: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank RoomRaccoon PMS and Sirvoy?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. RoomRaccoon has an HT Score of 77 and Sirvoy has 90. Here is how the score is calculated.

Criteria Group	Weight	What It Measures
Customer Ratings & Reviews		How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.
Partner Ecosystem		How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.
Customer Centricity		How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.
Reach, Staying Power & Resources		How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →