Compare Sojern Reputation Manager vs Guest Feedback (by Customer Alliance)

Sojern

Sojern Reputation Manager

3 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews

Compare Sojern Reputation Manager vs Guest Feedback (by Customer Alliance)

Reputation Management vendor comparison between Sojern Reputation Manager vs Guest Feedback (by Customer Alliance) . Find out which Reputation Management is right for you based on realtime data from 68 verified hotelier reviews across 14 countries.

Sojern

Sojern

Ranked 18 (out of 55)

5.0
3 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile

Ratings Summary

HT Score

Sojern Reputation Manager

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

87 HTScore Icon
Popularity

Sojern Reputation Manager

3 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews
Likelihood to Recommend

Sojern Reputation Manager

100%

Guest Feedback (by Customer Alliance)

94%
Ease of Use

Sojern Reputation Manager

4.3

Guest Feedback (by Customer Alliance)

4.7
ROI

Sojern Reputation Manager

5

Guest Feedback (by Customer Alliance)

4.4
Implementation

Sojern Reputation Manager

Not enough data available

Guest Feedback (by Customer Alliance)

4.6
Customer Support

Sojern Reputation Manager

5

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Certificate of Excellence

Sojern Reputation Manager

Guest Feedback (by Customer Alliance)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Sojern
vs.
Customer Alliance
vs.

Customers

Top 3 Segments

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%
Featured clients

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Sojern
vs.
Customer Alliance
vs.

What Customers Are Saying

Most Recent Review

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)
Most Positive Review

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
Most Critical

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)
References

Sojern Reputation Manager

Sojern doesn’t have any references available
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General Info

Screenshots
Integrations

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)