Compare Sojern Reputation Manager vs CustomerCount Surveys vs AI Review Assistant (by MARA Solutions)

Sojern

Sojern Reputation Manager

3 reviews
CustomerCount

CustomerCount Surveys

0 reviews
MARA Solutions

AI Review Assistant (by MARA Solutions)

207 reviews

Compare Sojern Reputation Manager vs CustomerCount Surveys vs AI Review Assistant (by MARA Solutions)

Reputation Management vendor comparison between Sojern Reputation Manager vs CustomerCount Surveys vs AI Review Assistant (by MARA Solutions). Find out which Reputation Management is right for you based on realtime data from 210 verified hotelier reviews across 27 countries.

Sojern

Sojern

Ranked 18 (out of 55)

5.0
3 reviews
View profile
CustomerCount

CustomerCount

Ranked 25 (out of 25)

N/A
0 reviews
View profile
MARA Solutions

MARA Solutions

Ranked 1 (out of 55)

4.8
207 reviews
View profile

Ratings Summary

HT Score

Sojern Reputation Manager

unranked HTScore Icon

CustomerCount Surveys

unranked HTScore Icon

AI Review Assistant (by MARA Solutions)

100 HTScore Icon
Popularity

Sojern Reputation Manager

3 verified reviews

CustomerCount Surveys

0 verified reviews

AI Review Assistant (by MARA Solutions)

207 verified reviews
Likelihood to Recommend

Sojern Reputation Manager

100%

CustomerCount Surveys

0%

AI Review Assistant (by MARA Solutions)

96%
Ease of Use

Sojern Reputation Manager

4.3

CustomerCount Surveys

0

AI Review Assistant (by MARA Solutions)

4.9
ROI

Sojern Reputation Manager

5

CustomerCount Surveys

0

AI Review Assistant (by MARA Solutions)

4.6
Implementation

Sojern Reputation Manager

Not enough data available

CustomerCount Surveys

Not enough data available

AI Review Assistant (by MARA Solutions)

4.8
Customer Support

Sojern Reputation Manager

5

Verified Customer Support

CustomerCount Surveys

0

Verified Customer Support

AI Review Assistant (by MARA Solutions)

4.8

Verified Customer Support

Certificate of Excellence

Sojern Reputation Manager

CustomerCount Surveys

AI Review Assistant (by MARA Solutions)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

CustomerCount Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

AI Review Assistant (by MARA Solutions)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Sojern
vs.
CustomerCount
vs.
MARA Solutions

Customers

Top 3 Segments

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%

CustomerCount Surveys

Resorts - 0%
Motels - 0%
Hostels - 0%

AI Review Assistant (by MARA Solutions)

Branded Hotels - 24%
City Center Hotels - 16%
Luxury Hotels - 10%
Featured clients

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

-

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any featured brands available

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Pricing Available By Request

CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

MARA Solutions Average MARA Solutions

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

CustomerCount Surveys

Pricing Available By Request
CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

AI Review Assistant (by MARA Solutions)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Sojern
vs.
CustomerCount
vs.
MARA Solutions

What Customers Are Saying

Most Recent Review

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

AI Review Assistant (by MARA Solutions)

MARA - effective use of resources to strengthen the guest experience

Marketing & Communications Manager from Frankfurt (Germany)
Most Positive Review

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM
Most Critical

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

AI Review Assistant (by MARA Solutions)

Tooles Tool

FOM
References

Sojern Reputation Manager

Sojern doesn’t have any references available
-

AI Review Assistant (by MARA Solutions)

MARA Solutions doesn’t have any references available

General Info

Screenshots

CustomerCount doesn't have any screenshots

Integrations

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)

CustomerCount Surveys

CustomerCount doesn't have any integrations

AI Review Assistant (by MARA Solutions)

Direct Booking Tools (2) Guest Survey Software (2) Property Management Systems (2)
Recent Articles

CustomerCount Surveys

CustomerCount doesn’t have any recent articles