RoomRaccoon PMS vs. ThinkReservations PMS:
Which Is Right for You?

Is RoomRaccoon PMS or ThinkReservations PMS Better for Hotels?

RoomRaccoon PMS and ThinkReservations PMS both target small to medium independent hotels, but they diverge sharply in features, support, and geographic focus. RoomRaccoon excels as an all-in-one platform integrating PMS, channel manager, booking engine, and dynamic pricing, making it ideal for European and multi-region independents that want streamlined revenue management and guest automation. ThinkReservations focuses on a user-friendly, North American-centric system with strong customer support, integrated payment processing, and guest communication, best suited for properties prioritizing operational ease and direct booking growth.

Both systems solve the core problem of simplifying reservations, guest management, and distribution for small independent hotels. They reduce manual work, help avoid overbookings, and boost direct bookings. However, RoomRaccoon offers more advanced revenue management and multi-currency features, while ThinkReservations provides stronger live support and guest messaging tools.

RoomRaccoon PMS vs ThinkReservations PMS: Which Should Your Hotel Choose?

If your hotel is a small independent property in Europe or Africa, RoomRaccoon’s 87 verified integrations and built-in dynamic pricing tool offer measurable advantages for revenue growth and multi-currency operations. This is supported by 210 reviews averaging 4.7/5 and multiple case studies showing up to 331% RevPAR growth for boutique hotels. However, recent review volume is low (only one in the last six months), so current user experience should be verified.

If you run a 20-room Bed & Breakfast or boutique hotel in North America, ThinkReservations has a stronger reputation with 424 recent reviews averaging 4.9/5 over the last six months and a 97% likelihood to recommend. Its 24/7 online support, integrated payment processing, and guest communication tools better fit operational workflows where live assistance and guest engagement are priorities. Data for larger hotels and resorts is thinner for both products but leans slightly in favor of ThinkReservations for operational simplicity.

Is RoomRaccoon PMS or ThinkReservations PMS Easier to Use?

RoomRaccoon rates 4.7/5 and ThinkReservations 4.8/5 for ease of use, with onboarding scores of 4.6 and 4.7 respectively, based on 210 and 424 reviews. Reviewers for both products consistently highlight intuitive interfaces and quick staff adoption. RoomRaccoon users praise the clear occupancy calendar with color-coded booking statuses, simplifying front desk workflows. ThinkReservations users emphasize how straightforward the system is for daily reservation management and guest communications.

Some RoomRaccoon reviewers note occasional clunky workflows and difficulty reaching support for quick answers, which can slow adoption. ThinkReservations’ simpler setup and responsive training videos support rapid learning. Both platforms include helpful training resources, but ThinkReservations’ higher volume of recent reviews suggests steadier ongoing usability.

Edge: Even.

Which Has Better Features: RoomRaccoon PMS or ThinkReservations PMS?

RoomRaccoon offers 24 unique hotel-focused features beyond the 27 it shares with ThinkReservations, including a revenue management module, guest CRM, multi-currency support, two-way real-time PMS connectivity, automated space optimization, ID scanning, a housekeeping mobile app, and online checkout. These features automate revenue strategies, reduce manual data entry, and improve guest profile management, directly impacting revenue and operational efficiency.

ThinkReservations lists 12 features not found in RoomRaccoon, notably 24/7 online support, SMS guest messaging, task management, GDPR compliance, digital registration, PCI-compliant payment processing, and native email marketing. These features improve guest communication workflows, compliance, and payment security, essential for US and Canadian markets.

RoomRaccoon’s dynamic pricing and integrated CRS enable hoteliers to optimize rates automatically, while ThinkReservations strengthens direct guest engagement and operational task management. The broader feature set and revenue tools give RoomRaccoon a capability edge.

Edge: RoomRaccoon PMS.

Which Has Better Customer Support: RoomRaccoon PMS or ThinkReservations PMS?

ThinkReservations scores 4.8/5 on support and onboarding versus RoomRaccoon’s 4.5 and 4.6 respectively, with 424 versus 210 reviews. ThinkReservations reviewers frequently praise the responsiveness, live-person availability by phone, chat, and email, and knowledgeable account managers who understand innkeeping. One user called the support “very easy to get hold of” and appreciated quick problem resolution.

RoomRaccoon reviews are mixed—many commend the initial setup training and customer success staff, but 4 of 17 negative reviews criticize slow or nonexistent after-sales support, especially the lack of weekend availability. This impacts hotels with busy weekend bookings who need timely assistance.

Edge: ThinkReservations PMS.

Which Has More Integrations: RoomRaccoon PMS or ThinkReservations PMS?

RoomRaccoon supports 87 verified partners, more than five times the 17 integrations ThinkReservations offers. Both share 8 common partners including key OTAs (Airbnb, Expedia, Tripadvisor), payment processors (Stripe), and guest feedback tools (TrustYou).

RoomRaccoon’s unique integrations include advanced revenue management tools (HQ Revenue, RevControl), keyless mobile access (FLEXIPASS), and marketing platforms (Becurious), supporting hotels seeking a broad ecosystem. ThinkReservations offers exclusive integrations with Sojern, INTELITY, and PriceLabs, which may benefit hotels focused on North American OTA marketing and automation.

Hotels requiring expansive third-party connectivity, especially outside North America, will find RoomRaccoon’s integration breadth superior.

Edge: RoomRaccoon PMS.

Which Do Hoteliers Rate Higher: RoomRaccoon PMS or ThinkReservations PMS?

Overall ratings are close: RoomRaccoon 4.7/5 from 210 reviews, ThinkReservations 4.8/5 from 424 reviews. Recent ratings favor ThinkReservations, 4.9/5 across 38 reviews in the last six months versus RoomRaccoon’s single recent review.

Segment breakdowns show Bed & Breakfasts and Inns rate both highly: RoomRaccoon at 4.8/5 (90 reviews), ThinkReservations at 4.9/5 (375 reviews). Boutique hotels also favor both: RoomRaccoon 4.7/5 (101 reviews), ThinkReservations 4.7/5 (111 reviews). For resorts and luxury properties, ratings remain strong but with fewer reviews; ThinkReservations has more reviews in these segments.

ThinkReservations’ higher volume and recency of reviews indicate a more current and stable user satisfaction profile.

Edge: Even.

How Much Do RoomRaccoon PMS and ThinkReservations PMS Cost?

RoomRaccoon charges a base price of $1,000 with no published monthly, per-room, or implementation fees. ThinkReservations has a lower base price of $500, also without monthly or per-room charges or implementation fees.

Neither product offers a freemium model or trial period. The published pricing suggests ThinkReservations may be more accessible upfront, especially for smaller properties with tighter budgets. However, the absence of transparent monthly fees limits full cost comparison.

What Type of Hotel Should Use RoomRaccoon PMS?

• Hotels that operate in Europe, Africa, or multiple countries requiring multi-currency support and multi-lingual interfaces.
• Independent small to medium boutique hotels seeking integrated revenue management and dynamic pricing tools.
• Properties that want an all-in-one system combining PMS, channel manager, booking engine, and analytics dashboard.
• Teams that prioritize automation of guest communication, online check-in/out, and housekeeping workflows via mobile apps.
• Hotels aiming to reduce OTA commissions through direct booking growth enabled by integrated booking proposals and upselling.

Not ideal if...

• Your property requires 24/7 live customer support, especially on weekends.
• You manage large, complex portfolios needing advanced multi-property reporting.
• You rely heavily on North American-specific guest communication tools like SMS messaging or native email marketing.

What Type of Hotel Should Use ThinkReservations PMS?

• Bed & Breakfasts, boutique inns, and small hotels primarily in North America looking for strong live customer support.
• Hotels that require integrated PCI-compliant payment processing and digital registration features.
• Properties emphasizing guest engagement through SMS messaging and automated reminders.
• Teams seeking straightforward task management and operational workflows with easy calendar and reservation management.
• Hotels wanting a streamlined system with frequent updates and a high volume of recent user feedback.

Not ideal if...

• You need extensive multi-currency or multi-lingual support outside North America.
• Revenue management automation and dynamic pricing tools are critical for your business.
• You require integrations with advanced third-party revenue or marketing tools more common in European markets.

RoomRaccoon PMS vs ThinkReservations PMS: The Bottom Line for Hotels

RoomRaccoon and ThinkReservations both provide cloud-based PMS solutions tailored for small independent hotels, but their core difference lies in feature depth and support model. RoomRaccoon offers a broader suite of revenue management, automation, and integration features that appeal to internationally operating boutique hotels seeking to maximize revenue with automation. ThinkReservations focuses on ease of use, strong live customer support, and guest communication tools, making it a better fit for North American inns and B&Bs prioritizing operational simplicity.

Choose RoomRaccoon if your hotel requires advanced dynamic pricing, multi-currency handling, and a comprehensive all-in-one PMS/channel manager/booking engine suite, supported by a large ecosystem of integrations. The platform’s case studies show significant revenue uplifts and operational time savings, particularly in Europe and Africa.

Choose ThinkReservations if your hotel operates in North America and values accessible 24/7 live support, integrated PCI-compliant payments, and guest communication channels like SMS messaging. Its recent reviews and onboarding experience make it a reliable choice for properties wanting quick adoption and strong customer success engagement.

Both products earn high ratings from their user bases, but RoomRaccoon’s feature set is more extensive while ThinkReservations’ support and guest engagement tools are more robust. Your choice should align with geographic focus, feature priorities, and support expectations.