Compare Tripadvisor (Reputation Pro) vs Guest Feedback (by Customer Alliance) vs Loopon Post Stay

Tripadvisor

Tripadvisor (Reputation Pro)

1 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Loopon

Loopon Post Stay

25 reviews

Compare Tripadvisor (Reputation Pro) vs Guest Feedback (by Customer Alliance) vs Loopon Post Stay

Guest Survey Software vendor comparison between Tripadvisor (Reputation Pro) vs Guest Feedback (by Customer Alliance) vs Loopon Post Stay. Find out which Guest Survey Software is right for you based on realtime data from 91 verified hotelier reviews across 20 countries.

Tripadvisor

Tripadvisor

Ranked 12 (out of 25)

5.0
1 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Loopon

Loopon

Ranked 4 (out of 25)

4.4
25 reviews
View profile

Ratings Summary

HT Score

Tripadvisor (Reputation Pro)

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

87 HTScore Icon

Loopon Post Stay

24 HTScore Icon
Popularity

Tripadvisor (Reputation Pro)

1 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews

Loopon Post Stay

25 verified reviews
Likelihood to Recommend

Tripadvisor (Reputation Pro)

100%

Guest Feedback (by Customer Alliance)

94%

Loopon Post Stay

87%
Ease of Use

Tripadvisor (Reputation Pro)

5

Guest Feedback (by Customer Alliance)

4.7

Loopon Post Stay

4.4
ROI

Tripadvisor (Reputation Pro)

4.5

Guest Feedback (by Customer Alliance)

4.4

Loopon Post Stay

4.4
Implementation

Tripadvisor (Reputation Pro)

Not enough data available

Guest Feedback (by Customer Alliance)

4.6

Loopon Post Stay

4.3
Customer Support

Tripadvisor (Reputation Pro)

4.5

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Loopon Post Stay

4.5

Verified Customer Support

Certificate of Excellence

Tripadvisor (Reputation Pro)

Guest Feedback (by Customer Alliance)

Loopon Post Stay

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Tripadvisor (Reputation Pro)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Loopon Post Stay

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Tripadvisor
vs.
Customer Alliance
vs.
Loopon

Customers

Top 3 Segments

Tripadvisor (Reputation Pro)

Other - 100%
Resorts - 0%
Motels - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Loopon Post Stay

Other - 36%
City Center Hotels - 20%
Resorts - 8%
Featured clients
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Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Loopon Average Loopon

Tripadvisor (Reputation Pro)

Pricing Available By Request
Tripadvisor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Loopon Post Stay

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Tripadvisor
vs.
Customer Alliance
vs.
Loopon
1-click quote request

What Customers Are Saying

Most Recent Review

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations
Most Positive Review

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Loopon Post Stay

Premier Guest Feedback and Review Platform

Multi-Property Revenue Manager
Most Critical

Tripadvisor (Reputation Pro)

OS COMENTÁRIOS E INTERAÇÃO DOS NOSSOS CLIENTES

Reservas

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations
References
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General Info

Screenshots
Integrations

Tripadvisor (Reputation Pro)

Booking Engine (22) Channel Managers (22) Property Management Systems (20)
View all integrations (59)

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (47)

Loopon Post Stay

Property Management Systems (6) Hotel Restaurant POS Systems (3) Hotel Reservations Software (2)
View all integrations (10)
Recent Company Updates
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Recent Articles

Tripadvisor (Reputation Pro)

Tripadvisor doesn’t have any recent articles

Loopon Post Stay

Loopon doesn’t have any recent articles