Compare TrustYou Customer Experience Platform (CXP) vs D-EDGE - MediaGenius vs Reputation Manager (by Customer Alliance)

TrustYou

TrustYou Customer Experience Platform (CXP)

290 reviews
D-Edge

D-EDGE - MediaGenius

36 reviews
Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews

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Compare TrustYou Customer Experience Platform (CXP) vs D-EDGE - MediaGenius vs Reputation Manager (by Customer Alliance)

Reputation Management vendor comparison between TrustYou Customer Experience Platform (CXP) vs D-EDGE - MediaGenius vs Reputation Manager (by Customer Alliance). Find out which Reputation Management is right for you based on realtime data from 379 verified hotelier reviews across 92 countries.

TrustYou

TrustYou

Ranked 3 (out of 55)

4.4
290 reviews
View profile
D-Edge

D-Edge

Ranked 8 (out of 26)

4.7
36 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 5 (out of 55)

4.7
53 reviews
View profile

Ratings Summary

HT Score

TrustYou Customer Experience Platform (CXP)

91 HTScore Icon

D-EDGE - MediaGenius

29 HTScore Icon

Reputation Manager (by Customer Alliance)

83 HTScore Icon
Popularity

TrustYou Customer Experience Platform (CXP)

290 verified reviews

D-EDGE - MediaGenius

36 verified reviews

Reputation Manager (by Customer Alliance)

53 verified reviews
Likelihood to Recommend

TrustYou Customer Experience Platform (CXP)

88%

D-EDGE - MediaGenius

94%

Reputation Manager (by Customer Alliance)

94%
Ease of Use

TrustYou Customer Experience Platform (CXP)

4.5

D-EDGE - MediaGenius

4.8

Reputation Manager (by Customer Alliance)

4.7
ROI

TrustYou Customer Experience Platform (CXP)

4.2

D-EDGE - MediaGenius

4.6

Reputation Manager (by Customer Alliance)

4.4
Implementation

TrustYou Customer Experience Platform (CXP)

4.3

D-EDGE - MediaGenius

4.8

Reputation Manager (by Customer Alliance)

4.8
Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

D-EDGE - MediaGenius

4.8

Verified Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Certificate of Excellence

TrustYou Customer Experience Platform (CXP)

D-EDGE - MediaGenius

Reputation Manager (by Customer Alliance)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Case Management

SMS text messaging

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

D-EDGE - MediaGenius

Services

Reporting & Analytics

Other

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

TrustYou
vs.
D-Edge
vs.
Customer Alliance

Customers

Top 3 Segments

TrustYou Customer Experience Platform (CXP)

Resorts - 19%
Branded Hotels - 16%
Other - 13%

D-EDGE - MediaGenius

Boutiques - 18%
City Center Hotels - 17%
Bed & Breakfast & Inns - 17%

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%
Featured clients

TrustYou Customer Experience Platform (CXP)

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Pricing Available By Request

D-Edge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

D-EDGE - MediaGenius

Pricing Available By Request
D-Edge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
TrustYou
vs.
D-Edge
vs.
Customer Alliance

What Customers Are Saying

Most Recent Review

TrustYou Customer Experience Platform (CXP)

Sales people tell lies to get you to sign the contract and will never rectify it.

Marketing Manager from Marumbi (Zanzibar Archipelago)

D-EDGE - MediaGenius

Trustful and constantly improving assistant for each hotelier.

Sales Manager

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)
Most Positive Review

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources

D-EDGE - MediaGenius

Simply to use and accurate operations

IT/eCommerce

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager
Most Critical

TrustYou Customer Experience Platform (CXP)

Focus to the Target!

GM

D-EDGE - MediaGenius

Trustful and constantly improving assistant for each hotelier.

Sales Manager from

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager
References

TrustYou Customer Experience Platform (CXP)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

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General Info

Screenshots
Integrations

TrustYou Customer Experience Platform (CXP)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)

D-EDGE - MediaGenius

Property Management Systems (34) Booking Engine (22) Revenue Management Systems (18)

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)