Compare TrustYou (Reputation) vs SiteMinder Guest Engagement (Messaging) vs Reputation Manager (by Customer Alliance)

TrustYou

TrustYou (Reputation)

257 reviews
SiteMinder

SiteMinder Guest Engagement (Messaging)

111 reviews
Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews

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Compare TrustYou (Reputation) vs SiteMinder Guest Engagement (Messaging) vs Reputation Manager (by Customer Alliance)

Reputation Management vendor comparison between TrustYou (Reputation) vs SiteMinder Guest Engagement (Messaging) vs Reputation Manager (by Customer Alliance). Find out which Reputation Management is right for you based on realtime data from 421 verified hotelier reviews across 103 countries.

TrustYou

TrustYou

Ranked 3 (out of 54)

4.4
257 reviews
View profile
SiteMinder

SiteMinder

Ranked 6 (out of 74)

4.8
111 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 5 (out of 54)

4.7
53 reviews
View profile

Ratings Summary

HT Score

TrustYou (Reputation)

89 HTScore Icon

SiteMinder Guest Engagement (Messaging)

83 HTScore Icon

Reputation Manager (by Customer Alliance)

84 HTScore Icon
Popularity

TrustYou (Reputation)

257 verified reviews

SiteMinder Guest Engagement (Messaging)

111 verified reviews

Reputation Manager (by Customer Alliance)

53 verified reviews
Likelihood to Recommend

TrustYou (Reputation)

88%

SiteMinder Guest Engagement (Messaging)

95%

Reputation Manager (by Customer Alliance)

94%
Ease of Use

TrustYou (Reputation)

4.5

SiteMinder Guest Engagement (Messaging)

4.7

Reputation Manager (by Customer Alliance)

4.7
ROI

TrustYou (Reputation)

4.3

SiteMinder Guest Engagement (Messaging)

4.6

Reputation Manager (by Customer Alliance)

4.4
Implementation

TrustYou (Reputation)

4.3

SiteMinder Guest Engagement (Messaging)

4.6

Reputation Manager (by Customer Alliance)

4.8
Customer Support

TrustYou (Reputation)

4.5

Verified Customer Support

SiteMinder Guest Engagement (Messaging)

4.7

Verified Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Certificate of Excellence

TrustYou (Reputation)

SiteMinder Guest Engagement (Messaging)

Reputation Manager (by Customer Alliance)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Case Management

SMS text messaging

TrustYou (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

SiteMinder Guest Engagement (Messaging)

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Surveys & Feedback

Reporting & Analytics

Compliance & Privacy

Digital Registration & Check-in

Pre-Stay

In-Stay & Post Stay

Back-Office

Artificial Intelligence

Other

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

TrustYou
vs.
SiteMinder
vs.
Customer Alliance

Customers

Top 3 Segments

TrustYou (Reputation)

Resorts - 19%
Branded Hotels - 15%
Other - 14%

SiteMinder Guest Engagement (Messaging)

Boutiques - 24%
City Center Hotels - 18%
Resorts - 13%

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%
Featured clients

TrustYou (Reputation)

SiteMinder Guest Engagement (Messaging)

SiteMinder doesn’t have any featured brands available

-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

SiteMinder Average SiteMinder

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

TrustYou (Reputation)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SiteMinder Guest Engagement (Messaging)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
TrustYou
vs.
SiteMinder
vs.
Customer Alliance

What Customers Are Saying

Most Recent Review

TrustYou (Reputation)

Good program to get an overview about the performance of the business

Digital Marketing & Performance Specialist from Berlin (Germany)

SiteMinder Guest Engagement (Messaging)

Seamless Connectivity and Efficiency for Modern Hoteliers

Online Distribution Manager from Pak Kret (Thailand)

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)
Most Positive Review

TrustYou (Reputation)

Connect with all social media related guest comments

Front Office Manager

SiteMinder Guest Engagement (Messaging)

Love GuestJoy

Reception

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager
Most Critical

TrustYou (Reputation)

Overview

Front Office Manager

SiteMinder Guest Engagement (Messaging)

Great service!

Guest Relations Manager

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager
References

TrustYou (Reputation)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

SiteMinder Guest Engagement (Messaging)

SiteMinder doesn’t have any references available
-

General Info

Screenshots
Integrations

TrustYou (Reputation)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)

SiteMinder Guest Engagement (Messaging)

Property Management Systems (71) Booking Engine (34) Revenue Management Systems (32)

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)