ZAFIRO IPTV

Ranked 2 (out of 37) in Hospitality TV

Hospitality TV

The most complete interactive television and casting solutions for the hospitality environment

Ratings Snapshot

Certificate of Excellence
Read 8 reviews
88%
Recommend
HTR Score icon
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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ZAFIRO IPTV has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #2 out of 37 in Hospitality TV

Ease of Use
4.4/5
ROI
3.9/5
Implementation
4.2/5
Customer Support
4.2/5
Verified Customer Support

Zafiro’s customer support processes haven’t yet been verified by Hotel Tech Report.

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ZAFIRO IPTV Overview

ZAFIRO IPTV Overview

Powerful marketing tool, integrable with your PMS, that adapts to any type of hotel through its levels, personalizing the guest experience, through a wide variety of monetizable content. It is also the most powerful casting solution on the market thanks to a complete personalization of the interface, a customizable welcome, usage statistics or strong protection of the guest information.

About Zafiro

Founded in 2006 | Headquarters in Zaragoza Spain | 50 employees

ZAFIRO, developed by Entertainment Solutions, is a set of solutions for the hospitality sector based on IPTV and mobile technology. It allows users to enjoy int...

Pros & Cons

Like 88% recommend

IT from Branded

- System able to flexible adaptable as per customer request - Installation team are professional and meet expectation. - Support are available when needed.

Assistant Sales Manager from Resort

Less problem after installation completion Guest satisfied with the new experiences on TV . Please keep supporting us. Thank you so much.

Director from Hostel

Nuestra prioridad es la satisfacción de nuestros huéspedes y con la experiencia de Zafiro, la podemos llevar a cabo, ya que ellos disfrutan de un contenido único y amigable

IT Manager from Other

the service could be improved is real-time screen monitoring (to see the issue and can solve the issue on time)

IT from Branded

Normally for hotel before guest check-in. We have to inspect room including TV-Channel. But system not able to. (Guest must checked-in then TV will show channel and casting function)

Manager from Resort

- Find solution to easy and fast contact when will be in guest room - Provide Thai support for convenient to communication

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

This is really the best product on the market of interactive television systems for hotels. The huge functionality allows you to meet the needs of any Client. The configuration and management of the system are intuitive and allow you to perform the installation in the shortest possible time. Extensi...

by Noskov Alexey (Interactive Technology Ltd) on July 08, 2021

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

The ZAFFIRO system meets all the requirements of the hotel business and is ahead of competitors by 2-3 years in terms of the functionality offered. This is, without a doubt, the best system on the market.

by Noskov Alexey (Interactive Technology Ltd) on July 08, 2021

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Connecting virtual stores and providing additional services to guests can significantly reduce the cost of owning the system and return the invested investment in the shortest possible time.

by Noskov Alexey (Interactive Technology Ltd) on July 08, 2021

See more answers (4)
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+ 2 recommend
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Features

  • Welcome page
  • Mini-guide channel banner
  • On-screen hotel services
  • Netflix
  • Hulu
  • YouTube
  • Pandora
  • Device Streaming
  • Folio Review & Checkout
  • Interactive Channel Guide
  • Customizable Branded Interface
  • Device Streaming (iOS Compatible)
  • Device Streaming (Android Compatible)
  • Secure Guest Authentication
  • PMS Integration
  • Wake Up Calls
  • Usage Analytics
  • Guest Messages & Notifications
  • Housekeeping Module
  • Open API
  • On-screen Purchases & Ordering

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Thailand
  • Mexico
  • Indonesia

8 Verified Zafiro Reviews

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This vendor is 96% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Hospitality TV providers. It is advised that you ask for recent references before proceeding.

July 16, 2021

ZAFIRO IPTV Review: Make The Best Experience IPTV System

IT Manager from Other in (Thailand)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Improve the quality of sharpness - Improve guest contents providing (Hotel Information, Promotion and etc.) - Easier to manage contents for guest

What do you dislike or think could be improved?

the service could be improved is real-time screen monitoring (to see the issue and can solve the issue on time)

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
5

July 14, 2021

ZAFIRO IPTV Review: Flexible good installation and support team

IT from Branded in (Thailand)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- System able to flexible adaptable as per customer request - Installation team are professional and meet expectation. - Support are available when needed.

What do you dislike or think could be improved?

Normally for hotel before guest check-in. We have to inspect room including TV-Channel. But system not able to. (Guest must checked-in then TV will show channel and casting function)

Customer Support
4.5
Ease of Use
4
Value for money
4.5
Implementation
5

July 13, 2021

ZAFIRO IPTV Review: Good iptv system but not the best for chromcast solution.

IT Manager from Other in (Thailand)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Backend is easy to management. Reinstall tv or changing tv profile also not complicated. Had a report function like spent time on channel.

What do you dislike or think could be improved?

Don’t have a basic function like can watch tv without checkin guest to room. Some hotel engineer or Housekeeping will check the room before guest arrival. Without guest checkin they cannot test the tv i...

Customer Support
3
Ease of Use
3
Value for money
3
Implementation
1.5

July 13, 2021

ZAFIRO IPTV Review: Product is good and efficiency, but difficult to contact support

Manager from Resort in Muang Pattaya (Thailand)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

- Product and user interface is friendly for the guest - Product is beautiful and easy to support in back end

What do you dislike or think could be improved?

- Find solution to easy and fast contact when will be in guest room - Provide Thai support for convenient to communication

Customer Support
2.5
Ease of Use
4
Value for money
3
Implementation
4

July 13, 2021

ZAFIRO IPTV Review: Good Experience with Zafiro team and Equipment

Assistant Sales Manager from Resort in ตำบลเชิงทะเล (Thailand)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Less problem after installation completion Guest satisfied with the new experiences on TV . Please keep supporting us. Thank you so much.

What do you dislike or think could be improved?

For some install location the mounting of Zafiro cast can't be used due to it's not fit in. We need to adapt to the location.

Customer Support
4.5
Ease of Use
4
Value for money
3.5
Implementation
3.5

March 06, 2021

ZAFIRO IPTV Review: Excelente Plataforma

Director from Hostel in (Mexico)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Nuestra prioridad es la satisfacción de nuestros huéspedes y con la experiencia de Zafiro, la podemos llevar a cabo, ya que ellos disfrutan de un contenido único y amigable

What do you dislike or think could be improved?

Fácil de leer con los PMS, a pesar que se tengan actualizaciones en las que plataformas. En ocasiones hay fallas y esto afecta al servicio de los huéspedes

Customer Support
5
Ease of Use
5
Value for money
4.5
Implementation
5

Pricing

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Zafiro hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

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