Contabilità e finanza

4/5 features

Fatturazione diretta
Rapporti RevPaR e ADR
Multivaluta
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Audit notturno automatizzato

Marketing e commercio elettronico

4/5 features

Comunicazione ospite (messaggi SMS)

La possibilità di comunicare con i tuoi ospiti tramite messaggi di testo | migliora la qualità dell'esperienza e della comunicazione degli ospiti.
Email marketing nativo

Invia e-mail di marketing altamente mirate agli ospiti precedenti. Nativo del sistema, capacità di segmentare il database e creare email su misura. Le caratteristiche includono: campagne, segmentazione, generatore di trascinamento della selezione, e-mail transazionali
Profili degli ospiti
CRM ospite
buoni regalo
Gestore di canale
Motore di prenotazione

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Amministrazione e configurazione

4/5 features

Gestione centralizzata di utenti e ruoli
Multilingue

Gestione clienti

4/5 features

Comunicazione ospite (messaggi SMS)

La possibilità di comunicare con i tuoi ospiti tramite messaggi di testo | migliora la qualità dell'esperienza e della comunicazione degli ospiti.
Profili degli ospiti
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Sportello

4/5 features

Note e attività sui dispositivi mobili (Voice-to-Text)

Tramite un pulsante nel campo delle note nel profilo dell'ospite o nella prenotazione, il personale può pronunciare messaggi vocali per gli ospiti o le note di prenotazione. apprende cose diverse su di loro. La persona non si precipiterà su un desktop per inserire queste informazioni nel PMS, tuttavia di solito trasporta i propri telefoni cellulari. Con la voce, possono avviare il PMS sul proprio cellulare, parlarci e aggiungere un commento rilevante per la prenotazione o il profilo dell'ospite in base al loro recente coinvolgimento con l'ospite.
App mobile
Audit notturno automatizzato
Vista calendario
Multilingue
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Profili degli ospiti
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Gestione Gruppi

4/5 features

Funzionalità di gruppo
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Esperienza degli ospiti

4/5 features

Scanner integrato per ID e passaporto

Esegue facilmente la scansione di più passaporti e documenti d'identità Tecnologia senza contatto per una migliore igiene Elimina gli errori di trascrizione Maggiore sicurezza: il documento di identità non lascia mai le mani dell'ospite Elimina la necessità di copie e archiviazione
Registrazione digitale

L'ospite può firmare moduli di registrazione digitale su un dispositivo mobile. La firma viene archiviata automaticamente nel database. Check-in più rapido, indipendente dalla posizione, senza contatto.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Faccende domestiche

4/5 features

Modulo per le pulizie
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Pagamenti

4/5 features

Terminale di pagamento e lettore di carte integrati

Un lettore di carte completamente automatizzato integrato con il tuo PMS e il sistema di elaborazione dei pagamenti per aiutare con l'automazione e l'elaborazione dei pagamenti senza soluzione di continuità
Fatturazione diretta
Multivaluta
Processo di pagamento
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Gestione delle prenotazioni

4/5 features

Rapporti RevPaR e ADR
buoni regalo
Gestore di canale
CRS integrato
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Gestione delle entrate

4/5 features

Rapporti RevPaR e ADR
Tariffe personalizzate
Monitoraggio delle entrate accessorie
Modulo di gestione delle entrate
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Tasse e conformità

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Supporto e formazione

4/5 features

Supporto online 24 ore su 24, 7 giorni su 7

Altra

3/5 features

Modulo Spa e Benessere
EPoS
Gestione delle prenotazioni
In sede
Basato su cloud

It's okay

operations manager da 100 to 199 camera Hotel di lusso in Traverse City (United States of America)

Verificato

2 mesi fa

Condividi recensione

Products Reviewed

Sistemi di gestione della proprietà

What do you like most?

There are numerous outstanding features available within the system. One notable aspect is the exceptional quality of the training sections, which provide an unparalleled experience. Additionally, the ability to post announcements is a valuable feature that adds convenience and enhances communication. Another noteworthy attribute is the ease with which rates and rate codes can be added, making the process simple and efficient. These features collectively contribute to the overall excellence of the system and ensure a smooth user experience. We are very happy with the program and most of its features.

What do you dislike or think could be improved?

The optimize feature in the tape chart, which organizes guest stays, has a flaw as it fails to effectively align guests based on their length of stay, resulting in undesirable gaps that we need to manually fix to get other guests in. To enhance efficiency and streamline the process, it is recommended to introduce a mass authorization system for all incoming arrivals. This would allow for smoother check-ins and eliminate the need for individual authorizations. Furthermore, group bookings require a comprehensive update to make them more user-friendly. Currently, understanding the group contact can be confusing for guests, and it would greatly benefit from being adjustable. This adjustment would provide flexibility in managing group information and ensure that it aligns with the property policies. In addition being to modify the confirmation email would greatly enhance the guest communication and letting them know property policies before their arrival. We would also like to remove the GM contact at the bottom of the page. There has been a substantial increase in over bookings since switching to SkyTouch via 3rd party reservations because of the delay from them getting from the OTA to the system. Luckily we have not endured any of the fees that usually come along with overbooking and transferring guests to a new property because we have two properties and can usually find some thing that will work for the guest and not have to "walk them." I am not sure if this is an issue that can be solved on SkyTouch's end or if it is just something we happen to be experiencing more at not fault of your system.

Simple to use/user friendly.

Guest Services Manager da 25-49 camera Hotel boutique in Pittsburgh (United States of America)

It's well designed, user friendly and intuitive. Creating room blocks is simple and keeps the group organized. Check-in and check-out are fast and efficient.

Property management made easy

da 10 to 24 camera Servizio limitato & Hotel economico in Challis (United States of America)

If I have an issue, its resolved on the first call, with quality professions in customer service. I learned the system is a short amount of time.

Very limited ability.

Rooms Division Manager da 50-74 camera Servizio limitato & Hotel economico in Banff (Canada)

3 mesi fa

Dashboard is very interactive and easy to use. Some of the accounting functions are easy to edit, makes it easy for the accounting operations.

User friendly, lacks robust reporting.

Revenue Manager da 100 to 199 camera Servizio limitato & Hotel economico in Duluth (United States of America)

User-friendly and intuitive. The front desk, sales or rev management can learn quickly. Reports run fast and the system doesn't have lag time, which is very nice. Rate Management buckets and rate plans are easy to create and to assign companies to. Support is usually pretty quick to respond back with you.

Reporting is very bad. There is no Pace Report for comparing on-the-books data year over year, there are a bunch of group reports but none of them include all the relevant data. We need a group report that has the following: Group Name, can be sorted by arrival date, rate, rooms blocked, rooms picked up, cutoff date. Hotel statistics report doesn't compare day over day vs. PY. The production reports don't have an option for comparison vs. PY or 2019, this means you have to run them for each individual month and each individual year. Rate management is buggy and doesn't always apply the rate changes or stay restrictions. It also doesn't work well with special events because if you change the restriction in the special event that does not get pushed through to the CRS(maybe that is only with Sabre SynXis but I doubt it.) Does not integrate with IDeaS G3/GRO revenue management system which is a huge downside in this day and age. My independent hotels need an RMS to keep up with the branded properties that all utilize one. You should reach out to IDeaS for integration ASAP. Skytouch also doesn't connect well with Profitsword, it does not populate any on the books data into the system even though every other PMS I have worked with does, Opera, OnQ, Fossi, etc. I think Skytouch is a great starter platform for limited services, it has the basics but they really need to sit down with an expert in Revenue Management, Sales, Houskeeping, Front Desk, Audit, and Maintenance to form a focus group that can help them flesh out those departmental functionalities on the PMS that are limited or lacking for those departments. You don't have to reinvent the wheel, but you should really look into making the reporting more robust.

Happy customer.

GM da 75-99 camera Hotel boutique in Long Beach (United States of America)

Support is 100x better than when we were with ChoiceAdvantage! The response time and the understanding of issues presented, specifically.

Very easy interface and helpful customer service!

General Manager da 25-49 camera Bed & Breakfast & Locanda in Montrose (United States of America)

I love that they are there 24/7 to answer questions and help with understanding issuse or learning new things about the system.

Great customer service. Easy to use software.

GM da 100 to 199 camera Bed & Breakfast & Locanda in Marshall (United States of America)

4 mesi fa

The software system is easy to navigate. Tech support easily accessible to staff members when they need help figuring out an issue.

Excellent software for hotel management.

General Manager da 75-99 camera Bed & Breakfast & Locanda in Fort Saskatchewan (Canada)

I appreciate that you can create an invoice for billing directly on the folio. I like that you can create groups within a company profile so that you can separate billing by job number and organize it the way the company needs it organized for ease of billing. I like that all of your reporting is at your fingertips and there are multiple wa...

Greatness at Residences at Kanata :)!!!

Account Receivable da 50-74 camera Soggiorno prolungato & Appartamento con servizi in Ottawa (Canada)

It is very user-friendly. I have experienced great customer service. And, so far, I experienced almost no problem at all.

Azienda	Funzionalità
SiteMinder 91% raccomandata da 1430 hotel	Gestori di canale +2 more
Canary Technologies 96% raccomandata da 518 hotel	Sicurezza informatica e prevenzione delle frodi +4 more
Questa integrazione non è ancora stata verificata da Oracle Hospitality. Oracle Hospitality 89% raccomandata da 414 hotel	Software per la gestione dei ristoranti
Duetto 93% raccomandata da 326 hotel	Sistemi di gestione delle entrate
SHR Group 95% raccomandata da 275 hotel	Motore di prenotazione +3 more
M3 86% raccomandata da 268 hotel	Software per finanza e contabilità
Cendyn 86% raccomandata da 251 hotel	CRM per hotel ed e-mail marketing
Easyway 97% raccomandata da 131 hotel	Software di messaggistica per gli ospiti
Questa integrazione non è ancora stata verificata da Tripleseat. Tripleseat 90% raccomandata da 122 hotel	Software per la gestione degli eventi
Akia 98% raccomandata da 108 hotel	Software di messaggistica per gli ospiti

Scopri le App

Risorse

Ottenere Consiglio

Fatturazione diretta

Rapporti RevPaR e ADR

Multivaluta

Transactional Emails (booking, folios, etc)

Audit notturno automatizzato

Comunicazione ospite (messaggi SMS)

Email marketing nativo

Profili degli ospiti

CRM ospite

buoni regalo

Gestore di canale

Motore di prenotazione

Transactional Emails (booking, folios, etc)

Gestione centralizzata di utenti e ruoli

Multilingue

Comunicazione ospite (messaggi SMS)

Profili degli ospiti

Centralized Messaging

Transactional Emails (booking, folios, etc)

Note e attività sui dispositivi mobili (Voice-to-Text)

App mobile

Audit notturno automatizzato

Vista calendario

Multilingue

Task Management

Automated reminders

Profili degli ospiti

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Funzionalità di gruppo

Automated Space Optimization

Scanner integrato per ID e passaporto

Registrazione digitale

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Modulo per le pulizie

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Terminale di pagamento e lettore di carte integrati

Fatturazione diretta

Multivaluta

Processo di pagamento

Payment Requests

Rapporti RevPaR e ADR

buoni regalo

Gestore di canale

CRS integrato

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

Rapporti RevPaR e ADR

Tariffe personalizzate

Monitoraggio delle entrate accessorie

Modulo di gestione delle entrate

Base Pricing

PCI Compliant

GDPR Compliant

SOC2 Complaint

Tax Configuration

Supporto online 24 ore su 24, 7 giorni su 7

Modulo Spa e Benessere

EPoS

Gestione delle prenotazioni