WebRezPro Cloud PMS Partners with Whistle Guest Messaging Platform
World Web Technologies Inc. (WWT) is pleased to announce a direct interface between its WebRezPro cloud property management system (PMS) and Whistle, a leading customer service platform that enables hotels to engage with guests through smartphones.
Whistle is a cloud-based guest messaging platform that allows hotel staff and guests to communicate via SMS text messaging and mobile messaging pre-stay, during, and post-stay. The software aims to increase guest engagement, improve service scores, and boost online TripAdvisor rankings.
"Integrating Whistle with WebRezPro cloud PMS has been a highly valuable advantage for our hoteliers and their guests," said Christopher Hovanessian, cofounder and CEO of Whistle. "Providing precise, automated guest messaging has significantly improved guest satisfaction and front office efficiency."
The direct two-way integration between WebRezPro cloud PMS and Whistle streamlines operations by enabling WebRezPro to automatically communicate a guest's reservation information to Whistle in real time. Whistle then automates pre-arrival, mid-stay, and departing messaging to be sent to the guests via SMS and mobile messaging. Customer service is vastly improved as guests can communicate in real time using their mobile devices.
"We are very pleased to offer an SMS tool to hoteliers that will improve guest engagement and streamline operations throughout the guest lifecycle," said Frank Verhagen, President of WWT. "Our partnership with Whistle makes sense in today's world where smartphones have become an increasingly important communication tool."