Gracesoft PMS

4.2 (2 REVIEWS)

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0 out of 100
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One PMS for Every Property Type

More than 50% of GraceSoft’s reviews come from United States.

What is GraceSoft?

Founded in 1999 | Headquarters in Stafford (United States) | 34 employees
Gracesoft PMS is a cloud-based property management system for hospitality businesses such as hotels, motels, resorts, bed & breakfasts, vacation rentals, campgrounds, RV parks, condos, lodges, and multi-property operators. It centralizes reservations, front desk workflows, housekeeping, billing, guest management, and reporting in one platform. With integrations for online booking, channel management, CRM, POS, and payment processing, it helps teams run daily operations more efficiently, reduce manual work, improve occupancy, and deliver better guest experiences.

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This description was generated by AI which analyzed the following sources to summarize a description of GraceSoft products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by GraceSoft

FAQs

Gracesoft PMS Alternatives

Not sure if GraceSoft is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:

Capabilities

Reservation Management

Front Desk Management

Guest Profile Management

Housekeeping Management

Room Inventory Management

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Easy WebRez

Property Management Systems
A commission-free online booking engine that helps hospitality businesses increase direct bookings with real-time availability, secure payments, mobile-friendly booking, and seamless PMS integration.

PREMIUM ADD-ON

Q4 '26 Property Management Systems Survey Insights

Is GraceSoft a good fit for your hotel?

Small
90% (694)
#1 of 52

Cloudbeds is a top Property Management Systems pick among small hotels on HotelTechReport, noted for its ability to centralize operations and prevent overbookings through reliable channel management. Reviewers appreciate the "clean and visually appealing" calendar, which simplifies reservation management and enhances daily workflows.

Mid-sized
92% (386)
#1 of 45

Mews is a top Property Management Systems pick among mid-sized hotels on HotelTechReport, noted for its open API that facilitates seamless integrations with various tools, enabling users to streamline operations effectively. This capability allows staff to automate repetitive tasks like check-ins and payments, freeing them to focus more on enhancing the guest experience.

Large
90% (80)
#2 of 25

Mews is a top Property Management Systems pick among large hotels on HotelTechReport for its cloud-native design that enables swift integration and continuous development, allowing teams to manage operations without lengthy setup. Hoteliers report that it significantly reduces manual tasks, leading to quicker check-ins and improved guest interactions.

Boutique Hotels
91% (562)
#1 of 50

Cloudbeds is a top Property Management Systems pick among boutique hotels on HotelTechReport because it provides a clear, organized calendar that allows hotel staff to manage reservations effectively, enabling quick checks on room availability and guest assignments. The ability to "move reservations on the calendar" enhances efficiency, making daily operations smoother.

Bed & Breakfast & Inns
97% (364)
#1 of 49

ThinkReservations is a top Property Management Systems pick among Bed and Breakfast operators on HotelTechReport, known for its “amazing support” that makes onboarding and daily use simple. The intuitive design allows team members to swiftly manage reservations, contributing to a smooth guest experience and efficient property operations.

Resorts
91% (394)
#1 of 47

Cloudbeds is a top Property Management Systems pick among resorts on HotelTechReport for its seamless integration of reservations and channel management, enabling easy control over inventory and pricing. Reviewers highlight its effectiveness in streamlining operations, especially its ability to manage room types and activities within a user-friendly interface that helps daily tasks run smoothly.

Europe
92% (714)
#1 of 35

Mews is a top Property Management Systems pick among mid-sized hotels in Europe on HotelTechReport, particularly valued for its automation capabilities that simplify daily operations like check-ins, invoicing, and guest communications. Users appreciate that Mews reduces manual work, allowing staff to focus more on guest interactions.

North America
97% (399)
#1 of 32

ThinkReservations is a top Property Management Systems pick among North American hoteliers on HotelTechReport, praised for its "excellent customer support" that offers timely responses and personalized assistance. This allows small hotels to manage reservations smoothly, enhancing operational efficiency and reducing stress for staff.

Asia Pacific
94% (340)
#3 of 15

Cloudbeds is a top Property Management Systems pick among Asia Pacific hoteliers on HotelTechReport, praised for its comprehensive calendar that simplifies daily operations by consolidating reservations, guest information, and occupancy details all in one place. This visibility allows staff to efficiently manage bookings and focus more on guest service.

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GraceSoft Reviews Summary

4.2
Very Good
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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Achievements

Trending Product

This vendor's trending score is rising, Gracesoft PMS is the #76 most trending product in the Property Management Systems category (out of 364) and the #946 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

GraceSoft’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

GraceSoft Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

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GraceSoft Reviews

Hotelier Rating

Excellent
1
Very Good
0
Average
1
Poor
0
Terrible
0

Property Size

  • Small (2)

Country

  • United States
    United States
    (2)

Region

  • North America
    North America
    (2)
10

Very helpful. I started out with them in 1994. It's been a great help managing the rooms. The bookings and the people are always available to help with technical problems.

owner from 25-49 room Bed & Breakfast & Inn in Bigfork (United States)

Verified
3 months ago
the help I get when I encounter a problem and the quick response to help resolve the problems. A real person answers the phone.
Country United States
owner
Small Hotel
7

Great customer service and customization for business needs

Marketing & Sales Manager from 25-49 room Bed & Breakfast & Inn in Clark (United States)

Verified
4 months ago
We truly appreciate the Gracesoft team and their customer service. They are extremely quick to answer any of our questions or requests and have even customized their system to fit our business needs. Highly recommend them.
Country United States
Marketing & Sales Manager
Small Hotel
  • 1

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GraceSoft Integrations

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Canary Technologies

This integration hasn’t been verified by GraceSoft yet.

Canary Technologies

96% recommended by 2741 hotels


PriceLabs

This integration hasn’t been verified by GraceSoft yet.

PriceLabs

99% recommended by 62 hotels


PriceLabs

This integration hasn’t been verified by GraceSoft yet.

PriceLabs

99% recommended by 62 hotels


Stripe
Stripe

100% recommended by 2 hotels


Booking.com

This integration hasn’t been verified by Booking.com yet.

Booking.com

10% recommended by 1 hotels

Digital Marketing Agencies

Support

Unverified

GraceSoft has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

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HT Score

0/100

Recommended

90%

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