ENIGMA (by CrystalStat)

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ENIGMA (by CrystalStat)

Unranked in Business Intelligence

Delivering crystal clear reports and statistics for hotels is our specialty.

CrystalStat has 0 reviews from United States so we’re unable to verify that they operate in your local market.

What is CrystalStat?

Founded in 2008 | Headquarters in Lebanon | 2 employees
ENIGMA (by CrystalStat) is a business intelligence tool tailored for hotels and hotel groups. The platform leverages more than 50 detailed reports to help users gain a comprehensive understanding of their business operations. With ENIGMA, hotels can achieve crystal clear visibility over their PMS (Property Management System) data. By providing in-depth insights and analytics, ENIGMA enables hoteliers to make informed decisions, optimize performance, and improve overall efficiency. This makes it an invaluable asset for hotel managers looking to enhance their revenue management and operational strategies.

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This description was generated by AI which analyzed the following sources to summarize a description of CrystalStat products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by CrystalStat

FAQs

Features

Analytics

4/5 features

Forecasting, Budgeting & Planning

4/5 features

Data Management

4/5 features

Collaboration

4/5 features

Q1 '26 Business Intelligence Survey Insights

Is CrystalStat a good fit for your hotel?

Mid-sized
93% (261)
#1 of 19

Mid-sized hotels say that Actabl's Business Intelligence is highly regarded due to its user-friendly interface, robust forecasting features, and effective report customization, as cited in verified HotelTechReport reviews. These strengths are crucial for Mid-sized hotels seeking streamlined operations and informed decision-making.

Large
96% (169)
#1 of 15

Large hotels say that Lighthouse's Business Intelligence dashboard is favored due to its user-friendly interface, competitive pricing insights, and real-time updates, as noted in verified HotelTechReport reviews. These strengths aid in making quick, informed decisions and optimizing revenue strategies.

Small
94% (46)
#1 of 14

Small hotels say that Lighthouse's Business Intelligence ranks highly due to its intuitive interface, real-time data visualization, and the ability to enhance decision-making processes, according to verified HotelTechReport reviews. It efficiently streamlines operations and provides actionable insights tailored to Small hotel needs.

Branded Hotels
94% (386)
#1 of 20

Branded hotels say that Actabl's Business Intelligence stands out in verified HotelTechReport reviews for its user-friendly interface, seamless PMS integration, and comprehensive reporting capabilities. These strengths facilitate data-driven decision-making and enhance operational efficiency, meeting the specific needs of Branded properties effectively.

Boutique Hotels
94% (197)
#1 of 19

Boutique hotels say that Actabl's Business Intelligence ranks highly in verified HotelTechReport reviews due to its user-friendly interface, customizable reporting, and seamless integration with guest management systems. These features are crucial for Boutique properties seeking efficient operations and insightful data analysis.

Airport/Conference Hotels
94% (218)
#1 of 18

Conference hotels say that Actabl's Business Intelligence aids in accurate forecasting, efficient budgeting, and seamless report customization, as noted in verified HotelTechReport reviews. These features enhance operational efficiency and provide crucial insights for optimizing conference planning and management.

Europe
95% (150)
#1 of 14

Hotels in Europe say that Lighthouse's Business Intelligence product stands out due to its user-friendly interface and the ability to provide real-time, actionable data for rate optimization and market analysis. This is particularly important for European hotels which prioritize tools offering seamless integration with existing systems, accurate forecasting, and customizable reports to focus on competitive pricing and strategic planning. Additionally, the customer support and the tool's continual enhancements resonate well with the operational needs and evolving market dynamics of the European hotel industry.

North America
94% (487)
#1 of 11

Hotels in North America say that Actabl's Business Intelligence product is a reliable and comprehensive solution that significantly enhances operational efficiency and financial insight across properties. Many appreciate the platform's intuitive user interface, customizable reporting features, and ability to integrate seamlessly with existing systems, which are crucial for facilitating data-driven decision-making. However, there is a call for more robust customization, faster data processing speeds, and enhanced user training resources to better address the diverse and specific needs of various hotel operations in the region.

Asia Pacific
95% (166)
#1 of 8

Hotels in Asia Pacific say that Lighthouse's Business Intelligence product is instrumental in seamlessly integrating real-time data insights with daily operations, which empowers them to adapt swiftly to dynamic market conditions. They emphasize the value of user-friendly interfaces and responsive support, which complement the system's ability to streamline decision-making across complex data and various business segments, thereby enhancing overall operational efficiency and revenue performance. However, they express a desire for enhanced customization, particularly in data filtering, integration with local PMS systems, and the inclusion of predictive analytics to better capture market fluctuations and competitor activities.

United States
94% (475)
#1 of 11

Hotels in the United States say that Actabl's Business Intelligence (BI) tool is an essential, user-friendly platform that dramatically improves operational efficiency and decision-making processes through its intuitive interface and comprehensive functionality. Key features such as customizable reporting, seamless integration with various systems, and real-time data insights help hotels optimize guest communication, streamline forecasting, and manage labor effectively, making it a valuable asset for both large and small establishments aiming to enhance service delivery and financial performance. However, some users suggest improvements in report customization, faster response times for customer support, and enhanced training resources to better unlock the full potential of the software, especially for new users or smaller teams seeking more scalable solutions.

United Kingdom
94% (20)
#2 of 7

Hotels in the United Kingdom say that Lighthouse's Business Intelligence product effectively supports competitive rate analysis, real-time insights, and user-friendly interfaces, which are crucial for optimizing revenue and enhancing operational decisions in a highly dynamic market. While praised for its ease of use and comprehensive reporting functionalities ideal for multiple property management, some users noted the need for more refined event data integration and improvements in reporting flexibility to address the unique needs of the UK hotel sector.

Germany
94% (7)
#2 of 6

Hotels in Germany say that Duetto's Business Intelligence product is highly valued for its ease of use, systematic organization, and ability to significantly enhance revenue management through dynamic pricing and strategic forecasting tools. German hotels particularly emphasize the importance of features that allow competitive analysis and integration capabilities, such as competitor benchmarking and external data inputs, to make agile market-responsive decisions in a competitive European market. While users praise the application's functionality and support, they also seek enhancements in report customization, group business handling, and integration with other systems to further align with Germany's specific operational needs and industry standards.

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CrystalStat Reviews Summary

Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ENIGMA (by CrystalStat) is the #40 most trending product in the Business Intelligence category (out of 74) and the #1552 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

CrystalStat’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

CrystalStat Pricing

Pricing Available By Request

CrystalStat has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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CrystalStat Reviews

Hotelier Rating

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Very Good
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Average
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It looks like CrystalStat is not recommended by any hotels

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Expert Q&A and Partner Recommendations

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Question:

What does this product or service do well?

Answer:

Crystalstat have experts in data manipulation and PMS data mining designed specifically for hotels. They provide the hotelier with more than 50 reports; covering all the necessary needs with a clear visibility on past/present/future data.

Question:

What differentiates this product or service from the competition?

Answer:

They are attentive and efficient to clients demands and cater to all their needs. Crystalstat interface is user friendly. They are resourceful and willing to evolve with the latest tachnologies.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Crystalstat is a great company to work with. They are attentive and pay attention to detail. Their interface is flexible and easy to use. They provide their clients detailed and customized reports.

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Recommended by
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Yasamin Rahnema Marketing Manager @ Medialog
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Fabricio Titiro Director of Hospitality Partnerships @ Oracle Hospitality
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Yasamin Rahnema Marketing Manager @ Medialog
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Fabricio Titiro Director of Hospitality Partnerships @ Oracle Hospitality
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Property Management Systems

Support

Unverified

CrystalStat has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2026

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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

0%

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