M3 (Insight)

Ranked 11 (out of 50) in Business Intelligence

Business Intelligence

Business intelligence, analytics, and big data to increase efficiencies and reduce expenses

Ratings Snapshot

Certificate of Excellence
Read 72 reviews
85%
Recommend
HTR Score icon
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #11 out of 50 in Business Intelligence

Ease of Use
4.2/5
ROI
4.2/5
Implementation
4.0/5
Customer Support
4.4/5
Verified Customer Support

M3 has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Branded Hotels 23 verified reviews
    79%
  • Limited Service & Budget Hotels 14 verified reviews
    84%
  • Airport/Conference Hotels 6 verified reviews
    95%
  • Boutiques 4 verified reviews
    95%
  • Motels 3 verified reviews
    87%
  • Resorts 2 verified reviews
    60%
  • Extended Stay & Serviced Apartments 1 verified reviews
    90%
  • Hostels 1 verified reviews
    90%
  • Luxury Hotels 1 verified reviews
    50%

M3 (Insight) Overview

M3 (Insight) Overview

M3 Operations Management provides easy-to-use back office accounting technology, including dashboards displaying business intelligence, financial data, and KPIs across all of your properties. You’ll spend more time serving guests and motivating employees, and less time compiling data, centralizing processing, and creating reports.

About M3 View website

Founded in 1998 | Headquarters in Lawrenceville United States | 554 employees

The best back-office hosted software solution provider for the Hospitality Industry. We provide accounting, business intelligence, and payroll solutions across ...

Product Modules
Customized Technology
INCLUDED
Easy Integration and becomes a single source for your data. Insight brings your data from Accounting Core, Time Management, PMS, GSS, and STR into one place Customized Dashboard Reporting allows you to build your own dashboard to create a variety of fully customizable charts, graphs, and indicators to share across your organization Data Management self-service gives you the ability to create your own account groupings to manage your own data, your way
Business Enhancing
INCLUDED
Robust Formula Builder enables hoteliers to create any KPI they can think of and use it in a visual dashboard Scheduled Reports allows hoteliers to share and schedule reports and dashboards. Users receiving the scheduled reports will receive them via email KPI Pulse Alerts sets up an alert notification for specific Key Performance Indicators. Dictate a threshold Pulse Alert that will notify team members once the KPI crosses the barometer

Other Products by M3

Integrates with

  • Channel Managers
  • Livechat & Chatbots
  • Guest Messaging Software
Browse integrations (21 verified)

What customers love about M3 (Insight)

Like 85% recommend

Revenue Manager from Branded Hotels

I love having reports easily accessible at my finger tips. Multiple functionality makes setting up reports an ease. The preset reports are great!

Area Director of Revenue from Branded Hotels

As a revenue manager I like the fact that it is cloud based and easily accessible by all the departments working in different locations. Brand data feeds is another big plus.

Owner from Branded Hotels

Great accounting software.

Director of Operations

I've always received prompt service which is important to me. I like that the system is created for the hotel industry making it easy on our accounting team. I think the system is all-around user friendly.

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

M3 hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Features

Other

18/20 features

Want to go behind the scenes and see how M3 (Insight) works?

Clients & references

References & testimonials

Profile empty image

M3 doesn’t have any references available

Featured partners

Brand image

M3 doesn’t have any featured partners

Case studies

Profile empty image

M3 doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
VERIFIED MARKETS
  • United States of America
  • Canada
  • Bahamas

72 Verified M3 Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

June 16, 2022

M3 (Insight) Review: M3 is a great company to work with.

Corporate Controller from Branded Hotels in Wayne (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

M3 truly cares about their customers and actually refer to them as partners. One thing they do which is rare is they have a policy that they do not raise their prices. Instead, their business model is to ...

What do you dislike or think could be improved?

The speed at which some services run, particularly during the very heavy usage times around the month end close, could be improved.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jun 17, 2022 Haley W. from M3 replied:
 Thank you for your review! We have not raised prices since our inception in 1998 and do business on ... 

June 15, 2022

M3 (Insight) Review: The best hotel software package!

Managing Director from Branded Hotels in Mount Vernon (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

M3 has a complete package for the hotelier that needs to know everything that’s going on with just a few keystrokes. Their financial budgeting and KPI software is second to none.

What do you dislike or think could be improved?

The ability to print budgets and forecasts from the module in their totality including expanded items or performance best benchmarks for each line item.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a
arrow review On Jun 17, 2022 Haley W. from M3 replied:
 Thank you for your great review! Your feedback allows us to improve our products for our customer ba... 

September 15, 2021

M3 (Insight) Review: Easy

Front Office Manager from Limited Service & Budget Hotels in Brandon (Canada)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Simple to use, easy, great support when needed. Have been happy with my overall use of M3. Would recommend to others

What do you dislike or think could be improved?

Reloading files myself and not needing to reach support if the wrong one is sent in is the only improvement I can think of at this time

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

September 15, 2021

M3 (Insight) Review: Easy to use

General Manager from Limited Service & Budget Hotels in Newmarket (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

M3 software is very user friendly and easy to use. They have an excellent support team and it is a great improvement over other accounting software I have used in the past

What do you dislike or think could be improved?

Area to improve is there is sometime a lag when selecting vendors that I need to slow down typing for they system to catch up.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 14, 2021

M3 (Insight) Review: System too SLOW

Corporate Director of Revenue Management from Branded Hotels in Branson (United States of America)

Recommend 2/10
Full blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

I will have to "circle back" to this one after we are trained on the new budget/forecast module, because the way the system is right now, this is a very tough question.

What do you dislike or think could be improved?

Speed of system. More 'off the shelf" reporting already configured into the forecasts/budget module. Data fields accessible/viewable w/out having to click into sections. Ability to know what forecast ...

Customer Support
3
Ease of Use
1
Value for money
n/a
Implementation
1

September 10, 2021

M3 (Insight) Review: comparison to previous year

Regional Manager from Airport/Conference Hotels in Montreal (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

dashboard. Nice to see all the data and comparison year over year or OTB vs budget. the OOO tool and alerts is also good.

What do you dislike or think could be improved?

on the books for future reservations and pickup. It would be nice to have the OTB+future reservations totals. Thank you

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Profile empty

M3 hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Recent press releases

Resources & reports

View all

Popular M3 (Insight) Integrations

View all (21 M3 Integrations)