Thank you for your review! We have not raised prices since our inception in 1998 and do business on ...
Ratings Snapshot
85%
Recommend
#11
Popularity index
HT SCORE
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #11 out of 60 in Business Intelligence
Ease of Use
4.2/5
ROI
4.2/5
Implementation
4.0/5
Customer Support
4.4/5
Verified Customer Support
M3 has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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M3 (Insight) Overview
M3 (Insight) Overview
M3 Insight collects and reports your most critical data into a single source of truth, so you can have the information you need to run your properties efficiently. Insight pulls data from Accounting Core, Labor Management, PMS systems, STR, and GSS systems, as well as a host of other data integrations, making reporting easier than ever before.
About M3 View website
Founded in 1998 | Headquarters in Lawrenceville United States | 554 employeesThe best back-office hosted software solution provider for the Hospitality Industry. We provide accounting, business intelligence, and payroll solutions across ...
Product Modules
Customized Technology
INCLUDED
Easy Integration and becomes a single source for your data. Insight brings your data from Accounting Core, Time Management, PMS, GSS, and STR into one place
Customized Dashboard Reporting allows you to build your own dashboard to create a variety of fully customizable charts, graphs, and indicators to share across your organization
Data Management self-service gives you the ability to create your own account groupings to manage your own data, your way
Business Enhancing
INCLUDED
Robust Formula Builder enables hoteliers to create any KPI they can think of and use it in a visual dashboard
Scheduled Reports allows hoteliers to share and schedule reports and dashboards. Users receiving the scheduled reports will receive them via email
KPI Pulse Alerts sets up an alert notification for specific Key Performance Indicators. Dictate a threshold Pulse Alert that will notify team members once the KPI crosses the barometer
Other Products by M3
1/5
Integrates with
- Channel Managers
- Livechat & Chatbots
- Guest Messaging Software
Need a custom integration?
What customers love about M3 (Insight)
85% recommend
Area Director of Revenue
As a revenue manager I like the fact that it is cloud based and easily accessible by all the departments working in different locations. Brand data feeds is another big plus.
Owner
Great accounting software.
Director of Operations
I've always received prompt service which is important to me. I like that the system is created for the hotel industry making it easy on our accounting team. I think the system is all-around user friendly.
Expert Q&A and Partner Recommendations
M3 hasn’t been recommended by any experts or partners yet
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Recommended by
Features
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Clients & references
References & testimonials
M3 doesn’t have any references available
Featured partners
M3 doesn’t have any featured partners
Case studies
M3 doesn’t have any case studies available
Awards & Certifications
Active Markets
MARKETS SERVED
- South America
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Antarctica
- Oceania
- North America
- United States of America
- Canada
- Bahamas
June 16, 2022
M3 (Insight) Review: M3 is a great company to work with.
Corporate Controller from Branded Hotels in Wayne (United States of America)
Recommend
10/10
What do you like most?
M3 truly cares about their customers and actually refer to them as partners. One thing they do which is rare is they have a policy that they do not raise their prices. Instead, their business model is to ...
What do you dislike or think could be improved?
The speed at which some services run, particularly during the very heavy usage times around the month end close, could be improved.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Jun 17, 2022 Haley W. from M3 replied:
June 15, 2022
M3 (Insight) Review: The best hotel software package!
Managing Director from Branded Hotels in Mount Vernon (United States of America)
Recommend
10/10
What do you like most?
M3 has a complete package for the hotelier that needs to know everything that’s going on with just a few keystrokes. Their financial budgeting and KPI software is second to none.
What do you dislike or think could be improved?
The ability to print budgets and forecasts from the module in their totality including expanded items or performance best benchmarks for each line item.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a
On Jun 17, 2022 Haley W. from M3 replied:
Thank you for your great review! Your feedback allows us to improve our products for our customer ba...
September 15, 2021
M3 (Insight) Review: Easy
Front Office Manager from Limited Service & Budget Hotels in Brandon (Canada)
Recommend
9/10
What do you like most?
Simple to use, easy, great support when needed. Have been happy with my overall use of M3. Would recommend to others
What do you dislike or think could be improved?
Reloading files myself and not needing to reach support if the wrong one is sent in is the only improvement I can think of at this time
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a
September 15, 2021
M3 (Insight) Review: Easy to use
General Manager from Bed & Breakfast & Inns in Newmarket (Canada)
Recommend
10/10
What do you like most?
M3 software is very user friendly and easy to use. They have an excellent support team and it is a great improvement over other accounting software I have used in the past
What do you dislike or think could be improved?
Area to improve is there is sometime a lag when selecting vendors that I need to slow down typing for they system to catch up.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
September 14, 2021
M3 (Insight) Review: System too SLOW
Corporate Director of Revenue Management from Branded Hotels in Branson (United States of America)
Recommend
2/10
What do you like most?
I will have to "circle back" to this one after we are trained on the new budget/forecast module, because the way the system is right now, this is a very tough question.
What do you dislike or think could be improved?
Speed of system. More 'off the shelf" reporting already configured into the forecasts/budget module. Data fields accessible/viewable w/out having to click into sections. Ability to know what forecast ...
Customer Support
3
Ease of Use
1
Value for money
n/a
Implementation
1
September 10, 2021
M3 (Insight) Review: comparison to previous year
Regional Manager from Airport/Conference Hotels in Montreal (Canada)
Recommend
10/10
What do you like most?
dashboard. Nice to see all the data and comparison year over year or OTB vs budget. the OOO tool and alerts is also good.
What do you dislike or think could be improved?
on the books for future reservations and pickup. It would be nice to have the OTB+future reservations totals. Thank you
Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
Pricing
M3 hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
Recent News & Content
Recent articles
Recent press releases
Resources & reports
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How Hoteliers Should React to New Forecasting Challenges in 2021
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