M3 (Insight)

Ranked 4 (out of 46) in Business Intelligence

Business Intelligence

Business intelligence, analytics, and big data to increase efficiencies and reduce expenses

Ratings Snapshot

Certificate of Excellence
Read 70 reviews
84%
Recommend
HTR Score icon
HT SCORE
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #4 out of 46 in Business Intelligence

Ease of Use
4.2/5
ROI
4.2/5
Implementation
4.0/5
Customer Support
4.4/5
Verified Customer Support

M3’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Limited Service 18 verified reviews
    88%
  • Branded 17 verified reviews
    73%
  • Boutique 5 verified reviews
    86%
  • Airport/ conference 4 verified reviews
    95%
  • Motel 3 verified reviews
    87%
  • Resort 2 verified reviews
    60%
  • Extended Stay 1 verified reviews
    90%
  • Hostel 1 verified reviews
    90%
  • Budget 1 verified reviews
    80%

M3 (Insight) Overview

M3 (Insight) Overview

M3 Operations Management provides easy-to-use back office accounting technology, including dashboards displaying business intelligence, financial data, and KPIs across all of your properties. You’ll spend more time serving guests and motivating employees, and less time compiling data, centralizing processing, and creating reports.

About M3 View website

Founded in 1998 | Headquarters in Lawrenceville United States | 554 employees

The best back-office hosted software solution provider for the Hospitality Industry. We provide accounting, business intelligence, and payroll solutions across ...

Other Products by M3

Integrates with

  • Booking Engine
  • Central Reservations Systems
  • Channel Managers
Browse integrations (21 verified)

What customers love about M3 (Insight)

Like 84% recommend

Revenue Manager from Branded

I love having reports easily accessible at my finger tips. Multiple functionality makes setting up reports an ease. The preset reports are great!

Area Director of Revenue from Branded

As a revenue manager I like the fact that it is cloud based and easily accessible by all the departments working in different locations. Brand data feeds is another big plus.

Owner from Branded

Great accounting software.

Director of Operations

I've always received prompt service which is important to me. I like that the system is created for the hotel industry making it easy on our accounting team. I think the system is all-around user friendly.

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

M3 hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Features

  • Forecasting & budgeting
  • Automated data gathering & integration
  • Dashboarding & data visualization
  • Business intelligence & analytics
  • Revenue pacing
  • Sales team productivity tracking
  • Business & marketing plans
  • Multi-property management
  • Corporate & Travel Agency Account Tracking
  • Communication and Collaboration Tools
  • Analytics dashboard
  • Open API
  • Centralized user & role management
  • Food & Beverage Reporting, Analysis & Forecasting
  • Other Income Forecasting, Reporting & Analysis
  • Net Revenue KPIs
  • Distribution Cost Analytics

Want to go behind the scenes and see how M3 (Insight) works?

Clients & references

References & testimonials

Profile empty image

M3 doesn’t have any references available

Featured partners

Brand image

M3 doesn’t have any featured partners

Case studies

Profile empty image

M3 doesn’t have any case studies available

Awards & Certifications

techAwards empty image

M3 doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • North America
VERIFIED MARKETS
  • United States
  • Canada
  • The Bahamas

70 Verified M3 Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

Sep 15, 2021

M3 (Insight) Review: Easy

Front Office Manager from Limited Service in Brandon (Canada)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Simple to use, easy, great support when needed. Have been happy with my overall use of M3. Would recommend to others

What do you dislike or think could be improved?

Reloading files myself and not needing to reach support if the wrong one is sent in is the only improvement I can think of at this time

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

Sep 15, 2021

M3 (Insight) Review: Easy to use

General Manager from Limited Service in Newmarket (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

M3 software is very user friendly and easy to use. They have an excellent support team and it is a great improvement over other accounting software I have used in the past

What do you dislike or think could be improved?

Area to improve is there is sometime a lag when selecting vendors that I need to slow down typing for they system to catch up.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Sep 14, 2021

M3 (Insight) Review: System too SLOW

Corporate Director of Revenue Management from Branded in Branson (United States)

Recommend 2/10
Full blue star
Full blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

I will have to "circle back" to this one after we are trained on the new budget/forecast module, because the way the system is right now, this is a very tough question.

What do you dislike or think could be improved?

Speed of system. More 'off the shelf" reporting already configured into the forecasts/budget module. Data fields accessible/viewable w/out having to click into sections. Ability to know what forecast ...

Customer Support
3
Ease of Use
1
Value for money
n/a
Implementation
1

Sep 10, 2021

M3 (Insight) Review: comparison to previous year

Regional Manager from Limited Service in Montreal (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

dashboard. Nice to see all the data and comparison year over year or OTB vs budget. the OOO tool and alerts is also good.

What do you dislike or think could be improved?

on the books for future reservations and pickup. It would be nice to have the OTB+future reservations totals. Thank you

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Sep 10, 2021

M3 (Insight) Review: Great hotel accounting software that is always evolving

Director from Limited Service in Charlotte (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Accounting Core is a great hotel specific accounting platform. The daily report import feature is invaluable. AP with document imaging is great too.

What do you dislike or think could be improved?

Insight still has some bugs to be worked out and it isn't the easiest tool to use as a designer. Once reports are built, viewing them is pretty easy.

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
5

Sep 10, 2021

M3 (Insight) Review: Great product and training

Staff Accountant from Other in Flowood (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It took a little while to learn the M3 system but once you get up and running, it is fairly easy to maintain a good work flow. I like the reoccurring JEs, and really like the new function of copying in th...

What do you dislike or think could be improved?

I am not sure if it is an M3 standardization but I would like to see better controls for S&U tax specifically the tax exempt being better defined in the daily reports. I think we are missing something th...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Profile empty

M3 hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Popular M3 (Insight) Integrations

View all (21 M3 Integrations)