Compare Ask Nicely vs Guest Feedback (by Customer Alliance) vs TrustYou (Guest Surveys)

Ask Nicely

Ask Nicely

0 reviews
Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
TrustYou

TrustYou (Guest Surveys)

284 reviews

Compare Ask Nicely vs Guest Feedback (by Customer Alliance) vs TrustYou (Guest Surveys)

Guest Surveys & Feedback vendor comparison between Ask Nicely vs Guest Feedback (by Customer Alliance) vs TrustYou (Guest Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 349 verified hotelier reviews across 76 countries.

Ask Nicely

Ask Nicely

Ranked 21 (out of 25)

N/A
0 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
TrustYou

TrustYou

Ranked 2 (out of 25)

4.5
284 reviews
View profile

Ratings Summary

HT Score

Ask Nicely

unranked HTScore Icon

Guest Feedback (by Customer Alliance)

88 HTScore Icon

TrustYou (Guest Surveys)

93 HTScore Icon
Popularity

Ask Nicely

0 verified reviews

Guest Feedback (by Customer Alliance)

65 verified reviews

TrustYou (Guest Surveys)

284 verified reviews
Likelihood to Recommend

Ask Nicely

0%

Guest Feedback (by Customer Alliance)

94%

TrustYou (Guest Surveys)

90%
Ease of Use

Ask Nicely

0

Guest Feedback (by Customer Alliance)

4.7

TrustYou (Guest Surveys)

4.5
ROI

Ask Nicely

0

Guest Feedback (by Customer Alliance)

4.4

TrustYou (Guest Surveys)

4.2
Implementation

Ask Nicely

Not enough data available

Guest Feedback (by Customer Alliance)

4.6

TrustYou (Guest Surveys)

4.3
Customer Support

Ask Nicely

0

Verified Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

TrustYou (Guest Surveys)

4.4

Verified Customer Support

Certificate of Excellence

Ask Nicely

Guest Feedback (by Customer Alliance)

TrustYou (Guest Surveys)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Ask Nicely

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

TrustYou (Guest Surveys)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Ask Nicely
vs.
Customer Alliance
vs.
TrustYou

Customers

Top 3 Segments

Ask Nicely

Resorts - 0%
Motels - 0%
Hostels - 0%

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

TrustYou (Guest Surveys)

Resorts - 23%
City Center Hotels - 12%
Branded Hotels - 12%
Featured clients
-

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any featured brands available

TrustYou (Guest Surveys)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Ask Nicely has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

TrustYou Average TrustYou

Ask Nicely

Pricing Available By Request
Ask Nicely has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou (Guest Surveys)

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Custom Price Quote
Ask Nicely
vs.
Customer Alliance
vs.
TrustYou
1-click quote request

What Customers Are Saying

Most Recent Review

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

TrustYou (Guest Surveys)

It is a very valuable tool for our hotel

GM from Puerto Varas (Chile)
Most Positive Review

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

TrustYou (Guest Surveys)

TrustYou is a good tool

General Manager
Most Critical

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

TrustYou (Guest Surveys)

The trustyou tool has been a very useful tool for our business and has enabled us to reach our customers more directly in a very posisitve way

Director
References
-

Guest Feedback (by Customer Alliance)

Customer Alliance doesn’t have any references available

TrustYou (Guest Surveys)

Shanna Davis
Marketing Manager Ayres Hotels

Selim Imre
Rooms Division Manager Aska Hotels Baran

Eric Van Dijk
Managing Director MEININGER Hotel Berlin Central Station

General Info

Screenshots

Ask Nicely doesn't have any screenshots

Integrations

Ask Nicely

Ask Nicely doesn't have any integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)

TrustYou (Guest Surveys)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)
View all integrations (48)
Recent Articles

Ask Nicely

Ask Nicely doesn’t have any recent articles