Compare Loop CXM (by Benbria) vs Medallia vs TrustYou (Guest Surveys)
Guest Surveys & Feedback vendor comparison between Loop CXM (by Benbria) vs Medallia vs TrustYou (Guest Surveys). Find out which Guest Surveys & Feedback is right for you based on realtime data from 293 verified hotelier reviews across 65 countries.
Benbria
Ranked 14 (out of 25)
Medallia
Ranked 8 (out of 25)
TrustYou
Ranked 2 (out of 25)
Ratings Summary
Loop CXM (by Benbria)
unranked
Medallia
unranked
TrustYou (Guest Surveys)
93
Loop CXM (by Benbria)
1 verified reviewsMedallia
8 verified reviewsTrustYou (Guest Surveys)
284 verified reviewsLoop CXM (by Benbria)
Medallia
TrustYou (Guest Surveys)
Loop CXM (by Benbria)
Medallia
TrustYou (Guest Surveys)
Loop CXM (by Benbria)
Medallia
TrustYou (Guest Surveys)
Loop CXM (by Benbria)
Not enough data available
Medallia
TrustYou (Guest Surveys)
Loop CXM (by Benbria)
Verified Customer Support
Medallia
Verified Customer Support
TrustYou (Guest Surveys)
Verified Customer Support
Loop CXM (by Benbria)
Medallia
TrustYou (Guest Surveys)
Features
GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK
TOP Matches
vs.
vs.
Customers
Top 3 Segments
Loop CXM (by Benbria)
Resorts - 100%
Motels - 0%
Hostels - 0%
Medallia
Other - 87%
Resorts - 13%
Motels - 0%
TrustYou (Guest Surveys)
Resorts - 23%
City Center Hotels - 12%
Branded Hotels - 12%
Featured clients
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TrustYou (Guest Surveys)
Fit Score for Your Property
Pricing
Loop CXM (by Benbria)
Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Medallia
Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
TrustYou (Guest Surveys)
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
What Customers Are Saying
Most Recent Review
Loop CXM (by Benbria)
Benbria
VP Sales and MarketingMedallia
Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.
Chef concierge from Houston (United States)TrustYou (Guest Surveys)
It is a very valuable tool for our hotel
GM from Puerto Varas (Chile)Most Positive Review
Loop CXM (by Benbria)
Benbria
VP Sales and MarketingMedallia
Nice Tool
General Manager from San Francisco (United States)TrustYou (Guest Surveys)
TrustYou is a good tool
General ManagerMost Critical
Loop CXM (by Benbria)
Benbria
VP Sales and MarketingMedallia
Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction
Night Manager from Las Vegas (United States)TrustYou (Guest Surveys)
The trustyou tool has been a very useful tool for our business and has enabled us to reach our customers more directly in a very posisitve way
DirectorReferences
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TrustYou (Guest Surveys)
Shanna Davis
Marketing Manager Ayres Hotels
Marketing Manager Ayres Hotels
Selim Imre
Rooms Division Manager Aska Hotels Baran
Rooms Division Manager Aska Hotels Baran
Eric Van Dijk
Managing Director MEININGER Hotel Berlin Central Station
Managing Director MEININGER Hotel Berlin Central Station
General Info
Screenshots
Integrations
Loop CXM (by Benbria)
Staff Collaboration Tools (4)
Event Management Software (3)
Housekeeping Software (3)
Medallia
Business Intelligence (2)
Booking Engine (1)
Hotel Reservations Systems (1)
TrustYou (Guest Surveys)
Property Management Systems (24)
Booking Engine (13)
Hotel Management Software (13)
Recent Company Updates
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Recent Articles