CRM

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What is Fideltour?

Founded in | Headquarters in | 20 employees
CRM is a Customer Relationship Management software designed to help businesses manage and analyze customer interactions and data throughout the customer lifecycle. It centralizes customer information, streamlines processes, and automates interactions, thereby enhancing customer service, retention, and sales growth. CRM's key features include contact management, sales management, productivity tools, and performance and progress tracking. By integrating with existing systems, it provides valuable insights and personalized communication strategies, making it an indispensable tool for businesses aiming to improve and maintain strong customer relationships.

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This description was generated by AI which analyzed the following sources to summarize a description of Fideltour products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

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Verified hotelier reviews

Verified expert recommendations

Description provided by Fideltour

FAQs

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CRM Alternatives

Not sure if Fideltour is right for your hotel? Here are similar Hotel CRM & Email Marketing vendors that could be a good fit for your hotel:

Capabilities

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Fideltour doesn’t have any benefits or use cases available

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Q1 '26 Hotel CRM & Email Marketing Survey Insights

Is Fideltour a good fit for your hotel?

Mid-sized
95% (166)
#1 of 21

Medium hotels say that Profitroom's Hotel CRM & Email Marketing ranks highly in verified HotelTechReport reviews for its ease of use, strong customer support, and effective sales automation. Profitroom's solutions are particularly valued for enhancing direct bookings and managing guest relationships efficiently in Medium contexts.

Large
92% (35)
#2 of 14

Large hotels say that Profitroom's Hotel CRM & Email Marketing ranks highly in verified HotelTechReport reviews due to its user-friendly design, effective customer support, and ability to enhance direct booking rates through streamlined processes. These strengths make it appealing for Large operations.

Small
93% (98)
#1 of 12

Small hotels say that Smart Host GmbH's Hotel CRM & Email Marketing stands out on verified HotelTechReport reviews for its ease of use, time-saving automation features, and responsive customer support. These strengths are valued by Small hotels for efficient guest communication and streamlined operations.

Luxury Hotels
88% (134)
#1 of 20

Luxury hotels say that dailypoint™'s Hotel CRM & Email Marketing ranks highly, according to verified HotelTechReport reviews, due to its strong guest communication capabilities, effective data management, and robust support. These strengths help improve personalized experiences crucial for luxury hospitality.

Branded Hotels
90% (71)
#1 of 19

Branded hotels say that dailypoint™'s Hotel CRM & Email Marketing ranks highly based on verified HotelTechReport reviews. Key strengths include effective guest data centralization, robust personalized communication options, and comprehensive support that enhances guest engagement and operational efficiency, crucial for Branded hotels.

Boutique Hotels
95% (121)
#1 of 18

Boutique hotels say that Profitroom's Hotel CRM & Email Marketing ranks highly in verified HotelTechReport reviews due to its seamless guest targeting, ease of campaign management, and effective direct sales enhancement. These strengths specifically cater to Boutique hotels seeking personalized guest experiences and increased direct bookings.

Europe
95% (256)
#1 of 17

Europe hotels say that Profitroom's Hotel CRM & Email Marketing supports direct bookings, enhances guest communication, and improves sales efficiency, according to verified HotelTechReport reviews. Its ease of use, comprehensive support, and personalization features are consistently praised, important for Europe's diverse hotel market.

North America
95% (11)
#3 of 12

Na hotels say that Cendyn's Hotel CRM & Email Marketing effectively centralizes guest data, automates communications, and enables personalization, according to verified HotelTechReport reviews. These strengths help Na hotels improve guest experience, drive direct bookings, and enhance marketing efficiency.

Asia Pacific
95% (12)
#1 of 5

Ap hotels say that TrustYou's Hotel CRM & Email Marketing ranks highly based on verified HotelTechReport reviews due to its centralized feedback aggregation, intuitive sentiment analysis offering actionable insights, and outstanding customer support, which are crucial for Ap hotels in managing guest experiences.

United States
95% (10)
#3 of 10

Us hotels say that Cendyn's Hotel CRM & Email Marketing is highly ranked in verified HotelTechReport reviews for its user friendliness, efficient guest data integration, and effective automation of communications. These strengths are particularly valued by Us hotels seeking streamlined operations and improved client relationships.

Germany
88% (92)
#1 of 6

De hotels say that dailypoint™'s Hotel CRM & Email Marketing system excels due to its centralized guest data management and personalized marketing capabilities, as noted in verified HotelTechReport reviews. Recurring strengths include enhanced data quality, integration options, and support responsiveness.

United Kingdom
91% (10)
#4 of 5

Gb hotels say that Bookboost's Hotel CRM & Email Marketing ranks highly in verified HotelTechReport reviews for its user-friendly interface, seamless integration with channels like WhatsApp, and streamlined communication. These features enhance guest engagement and operational efficiency, appealing to Gb establishments.

Full 2026 Hotel CRM & Email Marketing Survey Findings

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Fideltour Reviews Summary

Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
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Implementation
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Achievements

Trending Product

This vendor's trending score is rising, CRM is the #62 most trending product in the Hotel CRM & Email Marketing category (out of 74) and the #2522 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Fideltour’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Fideltour Pricing

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Fideltour Reviews

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Fideltour Integrations

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Company Functionality
Cloudbeds

This integration hasn’t been verified by Fideltour yet.

Cloudbeds

91% recommended by 1839 hotels


Asksuite

This integration hasn’t been verified by Fideltour yet.

Asksuite

98% recommended by 783 hotels


Mews

This integration hasn’t been verified by Fideltour yet.

Mews

93% recommended by 777 hotels


HiJiffy

This integration hasn’t been verified by Fideltour yet.

HiJiffy

89% recommended by 239 hotels


Host Hotel Systems

This integration hasn’t been verified by Fideltour yet.

Host Hotel Systems

90% recommended by 2 hotels


Support

Unverified

Fideltour has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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2026

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HT Score

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Recommended

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