Profitroom Marketing Automation

4.7 (279 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Michael, Kamil, Magdalena + 42 more experts recommend Profitroom

Read Recommendations
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Profitroom Marketing Automation

4.8 (279 REVIEWS)

Ranked 1 (out of 67) in Hotel CRM & Email Marketing

2025 Winner Hotel Software

Hoteliers voted Profitroom as the #1 Hotel CRM & Email Marketing provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The right connections at the right time

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Bell avatar Bell - AI powered product analyst

I analyzed all of Profitroom’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Profitroom for its advanced suite of tools that significantly enhance operational efficiency and guest experience. The booking engine and channel manager are celebrated for increasing direct bookings and optimizing revenue streams. Unique features like automated voucher sales reduce workload and enhance guest satisfaction, while the CRM tailors guest experiences, fostering loyalty. However, some users note areas for improvement, including the loyalty program and tutorial sections.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Dream Hotels, Sun International, The Robert Parker Collection & 522 others

Read their reviews

Partners say

Industry experts recommend Profitroom for its superior conversion rates, combining an intuitive booking engine with advanced features like marketing automation and channel management, all in a unified platform. Unique insights highlight its refined web design, especially appreciated by Polish hotels, and constant product evolution. Critical feedback mentions the occasional flaws, but the overall advantages significantly outweigh them, making it a top choice for hoteliers.

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Michael, Kamil, Magdalena and 33 others

Read their recommendations

What Types of Hotels Profitroom is Popular For

Size

19 | X-Small (1-9 room)

85 | Small (10-24 room)

221 | Medium (25-74 room)

277 | Large (75-199 room)

87 | X-Large (200+ room)

Country

449 | Poland

34 | United Kingdom

33 | Czech Republic

32 | South Africa

22 | Mexico

20 | Slovakia

19 | Germany

11 | Colombia

11 | Spain

9 | United States of America

7 | India

6 | Finland

5 | Italy

4 | Costa Rica

3 | Norway

3 | Ireland

2 | Canada

2 | Cyprus

2 | Romania

1 | Turkey

1 | Estonia

1 | Nepal

1 | United Arab Emirates

1 | Namibia

1 | Morocco

1 | Bahamas

1 | Portugal

1 | Slovenia

1 | Switzerland

1 | Panama

1 | Philippines

1 | New Zealand

1 | Korea, South

1 | Vietnam

1 | Bulgaria

1 | Indonesia

Type

305 | Resorts

253 | Luxury Hotels

243 | Boutiques

203 | Bed & Breakfast & Inns

170 | Airport/Conference Hotels

161 | City Center Hotels

148 | Limited Service & Budget Hotels

147 | Branded Hotels

88 | Extended Stay & Serviced Apartments

56 | Hostels

24 | RV Parks & Campgrounds

24 | Vacation Rentals & Villas

9 | Casinos

2 | Motels

Region

592 | Europe

34 | Africa

33 | North America

16 | South America

12 | Asia Pacific

2 | Middle East

1 | Oceania

1 | Central America

Category

555 | Booking Engine

375 | Channel Managers

279 | Hotel CRM & Email Marketing

268 | Website Design

47 | Digital Marketing Agencies

25 | Hotel Reservations Software

What is Profitroom?

Founded in 2008 | Headquarters in Poland | 150 employees
Profitroom Marketing Automation is a comprehensive CRM and marketing automation tool designed specifically for hoteliers. This platform enhances guest communication by providing actionable, data-driven insights to boost revenue and strengthen guest engagement. It streamlines operations with advanced features, allowing hoteliers to segment audiences and automate relevant offers, ensuring seamless communication at every stage of the guest journey. Integrated within the Profitroom Suite, it eliminates the need for third-party CRM tools, supporting direct booking strategies and ultimately enhancing guest satisfaction and loyalty.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Profitroom products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Profitroom

FAQs

Capabilities

Recapture OTA bookings

Advanced guest segmentation

Reliable reporting

Automated guest database management

Easy campaign creation

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Available Add-ons & Modules

AI-Copywriter

Hotel CRM & Email Marketing
Create compelling e-mails in minutes, with the help of Generative AI. Our smart algorithm creates engaging copy focused on conversions, based on your offers, and even using emojis.

INCLUDED

Profitroom Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Profitroom Marketing Automation is the #4 most trending product in the Hotel CRM & Email Marketing category (out of 67) and the #91 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Profitroom has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Profitroom as the #1 Hotel CRM & Email Marketing provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Profitroom Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Profitroom Average Profitroom

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

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12

Success Stories

6

References

16

Featured Customers

Profitroom Case Studies

profile-carrusel-screenshot

Hotel Panorama: How the direct booking revenue was raised by 60% in just one year

Lido di Venezia (Italy)

profile-carrusel-screenshot

Resort Svatá Kateřina: How Personalised Offers increase revenue and reduce costs

Pocatky (Czech Republic)

profile-carrusel-screenshot

How St Michael’s Resort is simplifying hotel reservations. Keen to simplify your booking process and drive revenue for your hotel? Profitroom partnered with St Michael’s - a luxury resort located in Cornwall - to help streamline their online hotel reservations process, resulting in an overall online direct sales increase of more than 50%. Here’s how St Michael’s Resort continues to benefit from Profitroom’s technology:

Falmouth (United Kingdom)

profile-carrusel-screenshot

A view from the ocean: Profitroom strikes again!

Bakoven (South Africa)

profile-carrusel-screenshot

Boosting direct online revenue at super speed

Manchester (United Kingdom)

profile-carrusel-screenshot

Offering truly personalised guest communications and unique stay experiences.

Lympne (United Kingdom)

profile-carrusel-screenshot

Zamek Ryn achieves 82% direct sales and over 4300 stay proposals sent per year. Discover their secret to effectiveness.

Ryn (Poland)

profile-carrusel-screenshot

Cukrownia Żnin - How to Attract Direct MICE and Individual Guests?

Znin (Poland)

profile-carrusel-screenshot

Podklasztorze - 87% direct share in 2023 - an unexpected result in an unconventional location!

Sulejow (Poland)

profile-carrusel-screenshot

84% direct share in a non-obvious tourist location

Sulecin (Poland)

profile-carrusel-screenshot

How to build the strength of a hotel group through supporting tools for direct booking?

Grzybowo (Poland)

profile-carrusel-screenshot

Blending the art of doing nothing and doing everything

Hayle (United Kingdom)

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Profitroom Reviews

Hotelier Rating

Excellent
592
Very Good
74
Average
31
Poor
4
Terrible
2

Property Size

  • X-Small (19)
  • Small (85)
  • Medium (221)
  • Large (277)
  • X-Large (87)

Country

  • Poland
    Poland
    (449)
  • United Kingdom
    United Kingdom
    (34)
  • Czech Republic
    Czech Republic
    (33)
  • South Africa
    South Africa
    (32)
  • Mexico
    Mexico
    (22)
  • Slovakia
    Slovakia
    (20)
  • Germany
    Germany
    (19)
  • Colombia
    Colombia
    (11)
  • Spain
    Spain
    (11)
  • United States of America
    United States of America
    (9)
  • India
    India
    (7)
  • Finland
    Finland
    (6)
  • Italy
    Italy
    (5)
  • Costa Rica
    Costa Rica
    (4)
  • Norway
    Norway
    (3)
  • Ireland
    Ireland
    (3)
  • Canada
    Canada
    (2)
  • Cyprus
    Cyprus
    (2)
  • Romania
    Romania
    (2)
  • Turkey
    Turkey
    (1)
  • Estonia
    Estonia
    (1)
  • Nepal
    Nepal
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Namibia
    Namibia
    (1)
  • Morocco
    Morocco
    (1)
  • Bahamas
    Bahamas
    (1)
  • Portugal
    Portugal
    (1)
  • Slovenia
    Slovenia
    (1)
  • Switzerland
    Switzerland
    (1)
  • Panama
    Panama
    (1)
  • Philippines
    Philippines
    (1)
  • New Zealand
    New Zealand
    (1)
  • Korea, South
    Korea, South
    (1)
  • Vietnam
    Vietnam
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Indonesia
    Indonesia
    (1)

Region

  • North America
    North America
    (33)
  • Europe
    Europe
    (592)
  • Asia Pacific
    Asia Pacific
    (12)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (2)
  • South America
    South America
    (16)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (34)
10

A True Hospitality Tech Partner That Listens and Delivers!!

Reservations Manager from 200 to 499 room City Center Hotel in Cape Town Central (South Africa)

Verified
14 days ago
As Profitroom’s first customer in South Africa, I can truly say they are an exceptional company. Their customer service stands out far beyond any other tech partner I’ve worked with in over 15 years in the hospitality industry. What really sets them apart is how deeply they care about the hotels they work with. There’s a genuine partnership...
Country South Africa
Reservations Manager
X-Large Hotel
9

Truly satisfied with Profitroom tools

Junior Revenue Manager from 100 to 199 room City Center Hotel in Krakow (Poland)

Verified
1 months ago
I love how simply is to add new offer and I love AI translator. it is easy to use. Each channel has the same availability in the same time. We can simply manage our over bookings and maximize our revenue. Automatic campaign ensure us constant with our loyal guests and improve upsell.
Country Poland
Junior Revenue Manager
Large Hotel
7

Very good system of offering and quotations. We can make more direct bookings and avoid OTAs in our job.

Sales Specialist and Revenue Assistantnt from 100 to 199 room Branded Hotel in Gdansk (Poland)

Verified
3 months ago
Faster quotations. Access to all properties. Really fast way to create a new offer what is very important if you need to act quickly. I really like training website to see how to move on Profitroom. It helps to learn a new options. We can make more direct bookings and avoid OTAs in our job. I can always check how many offers were won if I u...
Country Poland
Sales Specialist and Revenue Assistantnt
Large Hotel
10

The best Booking Engine

Kierownik ds. Marketingu I Sprzedaży from 100 to 199 room Boutique in Krynica-Zdroj (Poland)

Verified
4 months ago
Channel Managers professionalism professionalism, modernity, creativity Channel Manager is an incredibly modern, helpful in everyday work, the key to success. This is a solution that makes work easier.
Country Poland
Kierownik ds. Marketingu I Sprzedaży
Large Hotel
7

Good conversion and booking with Profitroom

Representative of the Management Board from 200 to 499 room Boutique in Arlamow (Poland)

Verified
4 months ago
The channel manager provides good distribution and a friendly environment for managing rooms on OTA and hotels. Good optimize and reporting.
Country Poland
Representative of the Management Board
X-Large Hotel
10

highly recommended

S&M Manager from 100 to 199 room Bed & Breakfast & Inn in Swinoujscie (Poland)

Verified
4 months ago
I really like the overall cooperation, technical support and caregivers, you can always rely on them. The variety of services from one provider. Everything transparent, intuitive and interconnected.
Country Poland
S&M Manager
Large Hotel
8

Easy and efficient.

CEO from 100 to 199 room Bed & Breakfast & Inn in Helsinki (Finland)

Verified
4 months ago
As a small independent hotel, we value the efficiency Profitroom provides us. We can send newsletters and update our webpages by ourselves. We get valuable information regarding promotions and campaigns.
Country Finland
CEO
Large Hotel
10

Great experience with Profitoom

Marketing Specialist from 200 to 499 room City Center Hotel in Swieradow Zdroj (Poland)

Verified
4 months ago
Our website looks amazing thanks to Profitroom's CRM, which is very important in modern online marketing. Profitroom also actively helps with the improvements of direct bookings.
Country Poland
Marketing Specialist
X-Large Hotel
10

As a hotelier, I have had the pleasure of working with Profitroom, a globally renowned provider of hospitality technology solutions.

Sales Manager from 10 to 24 room City Center Hotel in Lodz (Poland)

Verified
5 months ago
One of the standout aspects of Profitroom is their Channel Manager, which is recognized worldwide for its reliability and efficiency. It has seamlessly connected us with multiple OTAs and distribution channels, including partners in Asia, without requiring any explanation about the brand. The global reputation of Profitroom speaks for itsel...
Country Poland
Sales Manager
Small Hotel
10

Profit Room Services

Groups Commercial Director from 10 to 24 room Boutique in York (United Kingdom)

Verified
5 months ago
The booking engine is incredibly user-friendly and intuitive. Also providing our guests with a smooth and hassle-free booking process. The real-time availability and pricing updates ensure that our customers always have the most accurate information at their fingertips. The CRM system is a game-changer. It allows us to manage our guest rela...
Country United Kingdom
Groups Commercial Director
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 29

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

I was recently in charge of the onboarding process with Profitroom for one of my clients hotel, and I can't recommend it highly enough! From the very beginning, the onboarding process was seamless, thanks to their dedicated and highly competent support team. The onboarding team took the time to understand our unique needs and ensured that we were set up for success right from the start. They provided comprehensive training sessions that were not only informative but also tailored to our specific requirements. This level of personalized support made a significant difference, allowing us to integrate the booking engine smoothly into our operations. What truly stands out about Profitroom is their commitment to customer service. Whenever we faced questions or challenges, their support team was just a call or email away, always ready to assist with prompt and effective solutions. It's clear that they genuinely care about their clients' success, and that level of support is rare in this industry. The features of the booking engine itself are impressive, offering a user-friendly interface and robust functionality that has streamlined our booking process. Overall, the combination of an excellent product and exceptional support makes Profitroom an invaluable partner for any hospitality business. I wholeheartedly recommend them to anyone looking to enhance their booking capabilities!

Question:

What differentiates this product or service from the competition?

Answer:

What sets Profitroom apart from the competition is its unparalleled quality of support and the contemporary design of its software. First and foremost, the support team at Profitroom is dedicated and highly competent, providing exceptional assistance throughout the onboarding process and beyond. They are always available to address any questions or concerns, ensuring that clients feel supported at every stage. This commitment to customer service fosters a strong partnership that many competitors simply cannot match.In addition to outstanding support, the contemporary design of Profitroom's software significantly enhances the user experience. The interface is modern and intuitive, making it easy for both hotel staff and guests to navigate. This thoughtful design not only streamlines the booking process but also creates a visually appealing environment that reflects the professionalism of the hospitality business.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If I could give one piece of advice to a hotelier considering Profitroom, it would be to take full advantage of the onboarding process and the support team. Don’t hesitate to ask questions and seek guidance during the setup. The dedicated support staff is there to help you maximize the software’s features to suit your specific needs. Engaging with the support team early on ensures that you fully understand how to leverage the contemporary design of the software for the best user experience. This proactive approach will not only facilitate a smoother transition but also empower you to optimize your booking processes right from the start. Embrace the opportunity to learn and adapt, as it will significantly enhance your overall experience with the product.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 33 recommend
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Michael Reuter Owner @ Hotel & Tourism Consulting
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Are you a consultant or vendor that recommends Profitroom? Leave a recommendation

News

logo

Profitroom

1 year ago

Profitroom Announces Strategic Partnership with MCI Capital to Revolutionize Direct Booking Technology in the Hospitality Industry

post image
logo

Profitroom

1 year ago

Hotel Panorama: How the direct booking revenue was raised by 60% in just one year

post image
logo

Profitroom

1 year ago

Resort Svatá Kateřina: How Personalised Offers increase revenue and reduce costs

post image
logo

Profitroom

1 year ago

How St Michael’s Resort is simplifying hotel reservations. Keen to simplify your booking process and drive revenue for your hotel? Profitroom partnered with St Michael’s - a luxury resort located in Cornwall - to help streamline their online hotel reservations process, resulting in an overall online direct sales increase of more than 50%. Here’s how St Michael’s Resort continues to benefit from Profitroom’s technology:

post image
logo

Profitroom

1 year ago

A view from the ocean: Profitroom strikes again!

post image
logo

Profitroom

1 year ago

Boosting direct online revenue at super speed

post image
logo

Profitroom

1 year ago

Offering truly personalised guest communications and unique stay experiences.

post image
logo

Profitroom

1 year ago

Zamek Ryn achieves 82% direct sales and over 4300 stay proposals sent per year. Discover their secret to effectiveness.

post image
logo

Profitroom

1 year ago

Cukrownia Żnin - How to Attract Direct MICE and Individual Guests?

post image
logo

Profitroom

1 year ago

Podklasztorze - 87% direct share in 2023 - an unexpected result in an unconventional location!

post image
logo

Profitroom

1 year ago

84% direct share in a non-obvious tourist location

post image
logo

Profitroom

1 year ago

How to build the strength of a hotel group through supporting tools for direct booking?

post image
logo

Profitroom

1 year ago

Blending the art of doing nothing and doing everything

post image
logo

Profitroom

4 years ago

Improving Direct Bookings in the Wake of COVID-19

post image

Profitroom Integrations

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Support

Verified Support

Profitroom has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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