Profitroom Marketing Automation

Ranked 2 (out of 54) in Hotel CRM & Email Marketing

Hotel CRM & Email Marketing

The right connections at the right time

Ratings Snapshot

Certificate of Excellence
Read 155 reviews
95%
Recommend
HTR Score icon
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 54 in Hotel CRM & Email Marketing

Ease of Use
4.7/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.5/5
Verified Customer Support

Profitroom has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Resorts 43 verified reviews
    93%
  • Luxury Hotels 33 verified reviews
    96%
  • Boutiques 18 verified reviews
    96%
  • City Center Hotels 14 verified reviews
    94%
  • Bed & Breakfast & Inns 13 verified reviews
    97%
  • Extended Stay & Serviced Apartments 13 verified reviews
    98%
  • Airport/Conference Hotels 5 verified reviews
    98%
  • Branded Hotels 3 verified reviews
    83%
  • Vacation Rentals & Villas 1 verified reviews
    100%

Profitroom Marketing Automation Overview

Profitroom Marketing Automation Overview

We’ve built a marketing automation system with unique CRM functionalities that gives you access to powerful data-driven insights in order to drive revenue, grow guest engagement, nurture long-term relations and support your direct booking strategy. This easy-to-use tool enables you to effortlessly maintain contact with guests by segmenting and automating relevant offers and content.

About Profitroom View website

Founded in 2007 | Headquarters in Poland | 150 employees

Rapid increase of your profits. Guaranteed! Profitroom is the leading provider of SaaS technology and hotel marketing services for hotels and apartments. We ar...

Other Products by Profitroom

1/3

Integrates with

  • Property Management Systems
  • Hotel Management Software
  • Channel Managers
Browse integrations (12 verified)

What customers love about Profitroom Marketing Automation

Like 95% recommend

General Manager from Bed & Breakfast & Inns

Good IT support. One of the best solutions for the hotel and apartment rental industry. I recommend it for online sales results.

General Manager from Airport/Conference Hotels

A huge advantage of cooperation with Profitroom is the development of direct sales and the unification of sales prices in all OTA channels.

Director of Sales and Marketing from City Center Hotels

We use every single service/tool provided by Profitroom. We appreciate especially the ease of use and most importantly that Profitroom helps us generate revenue which is constantly growing. In all aspects, we can count o...

Head of Sales & Marketing from Resorts

- cooperation with Profitroom moves our business from XX to XXI century! - employees with huge knowledge - patient and understanding employees - a lot of ID's to implementation

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

It makes a huge difference in driving direct bookings and increasing revenue for our hotel clients. Thanks to innovative marketing and retargeting techniques, Profitroom's services help to attract hotels' key guest demographics, while also ensuring that when guests do engage, they're presented with ...

by Lloyd Hughes (Pic PR) on November 23, 2021

See more answers (20)
Question:

What differentiates this product or service from the competition?

Answer:

The booking engine in particular delivers fantastic conversion thanks to its streamlined process, which also provides all the necessary information up front, as well as providing lots of upsell opportunities and package options to maximise revenue from each guest.

by Lloyd Hughes (Pic PR) on November 23, 2021

See more answers (20)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you're looking to not just convert more bookings but to attract them in the first place, then Profitroom do an excellent job. They're genuine hotel industry experts with a wealth of knowledge, which includes having former hotel GMs within their team, which means they really understand both the pr...

by Lloyd Hughes (Pic PR) on November 23, 2021

See more answers (20)
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+ 18 recommend
Recommended by Show More (16)

Features

Marketing Automation

4/5 features

Template Builder

4/5 features

Guest Profiles

4/5 features

Segmentation

4/5 features

Privacy & Compliance

4/5 features

Want to go behind the scenes and see how Profitroom Marketing Automation works?

Clients & references

References & testimonials

Testimonial avatar
We would like to recommend Profitroom software as one of the best solutions available to automate the work of the reception and sales department in the hotel industry. We have been using Profitroom ...
Katarzyna Ścisłowicz-Opalska Marketing Director at the Hotel Grand Nosalowy Dwór
Testimonial avatar
We love the user experience this booking engine gives our guests and since moving to Profitroom we have seen a large increase in online bookings via our website. The support we receive; from setting u...
Jessica Riggs Sales Manager at the Port Lympne Reserve

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Poland
  • Czech Republic
  • Slovakia

155 Verified Profitroom Reviews

Likelihood to Recommend
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January 24, 2022

Profitroom Marketing Automation Review: Good working relationship with Profitrooms' Booking Engine, Channel Manager and CRM

Front desk deputy manager from Branded Hotels in Olsztyn (Poland)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Each problem/question is dealt with fast and thoroughly. Interface is quite intuitive. Engine seem properly written - no bugs experenced.

What do you dislike or think could be improved?

While their blogs are interesting, getting few more technical articles would be nice as some functions are a bit hidden and knowledge about them isn't as easy to get as it could be.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

December 20, 2021

Profitroom Marketing Automation Review: super

Housekeeping from Extended Stay & Serviced Apartments in Kołobrzeg (Poland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I really like this booking panel, it's easy to use, I learned how to use it very quickly, no problem

What do you dislike or think could be improved?

you can improve contact with the service department, the program also likes to jam, sometimes I can't log out but these are rather small things

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

December 15, 2021

Profitroom Marketing Automation Review: Hoteliers for hoteliers

Revenue Manager from City Center Hotels in Poznań (Poland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

*increase in the number of direct reservations *big knowladge about hospitality industry *good ideas *helpul staff *articles on the blog *intuitive system *industry conferences and meetings

What do you dislike or think could be improved?

nothing comes to mind, evertything is good foe me and staff in my hotel, we really like to use Profitrooms tools

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

December 11, 2021

Profitroom Marketing Automation Review: Easy fast collaboration

recepcja from Extended Stay & Serviced Apartments in Kołobrzeg (Poland)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Quick and clear program operation. You can easily check all the most important things and answer the necessary questions. The reservations panel helps you find all reservations, which significantly facili...

What do you dislike or think could be improved?

The Profitroom booking system can sometimes crash. When you try to contact, there is a small chance of reaching the hotline. It would be nice if the contact with the technical department improved.

Customer Support
4
Ease of Use
4
Value for money
3
Implementation
3

December 10, 2021

Profitroom Marketing Automation Review: Good services

Sales & Marketing Manager from City Center Hotels in Mikulov (Czech Republic)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The best benefit si your heldesk 24/7. Next, the profitroom suite offers many oportunities for your business. Thank to support team we have very good setup.

What do you dislike or think could be improved?

Design and visual of mailing - newsletter - it is very limited for us. More possibilities to writing notes in booking engine.

Customer Support
5
Ease of Use
5
Value for money
3
Implementation
4

December 09, 2021

Profitroom Marketing Automation Review: Professional tool for professionals.

Manager SPA from Resorts in Mielno (Poland)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ease of use for the employee and the customer. Website transparency. A good tool that allows you to monitor the booking status, it allows you to mobilize the reception staff to ensure the course and compl...

What do you dislike or think could be improved?

At the level I use Profitroom tools, I have no objections and I will not search for them. Maybe a colleague who wants to meet my needs would say more, looking for solutions and methods, e.g. to implement ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

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Profitroom hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Recent articles

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Resources & reports

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Popular Profitroom Marketing Automation Integrations

View all (12 Profitroom Integrations)