Profitroom Marketing Automation

Name: Profitroom Marketing Automation
Rating: 4.7 (276 reviews)

4.8 (276 REVIEWS)

Ranked 1 (out of 64) in Hotel CRM & Email Marketing

The right connections at the right time

95% recommended by 522 hotels

Dream Hotels, Sun International, The Robert Parker Collection & 519 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Profitroom’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Profitroom for its advanced suite of tools that significantly enhance operational efficiency and guest experience. The booking engine and channel manager are celebrated for increasing direct bookings and optimizing revenue streams. Unique features like automated voucher sales reduce workload and enhance guest satisfaction, while the CRM tailors guest experiences, fostering loyalty. However, some users note areas for improvement, including the loyalty program and tutorial sections.

Dream Hotels, Sun International, The Robert Parker Collection & 519 others

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Partners say

Industry experts recommend Profitroom for its superior conversion rates, combining an intuitive booking engine with advanced features like marketing automation and channel management, all in a unified platform. Unique insights highlight its refined web design, especially appreciated by Polish hotels, and constant product evolution. Critical feedback mentions the occasional flaws, but the overall advantages significantly outweigh them, making it a top choice for hoteliers.

Michael, Kamil, Magdalena and 42 others

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Support

Supportive

Hoteliers often highlight the quality of customer support offered by Profitroom. They appreciate the availability of support through various channels such as chat, phone, and email, ensuring users can readily access help when needed. Responsiveness is frequently mentioned, with issues being resolved promptly, contributing to a smooth user experience. Hoteliers also commend the expertise of the support staff, noting their knowledge and effectiveness in addressing concerns, which is particularly beneficial during the onboarding process. This effective onboarding support is crucial for easing setup and training for new users. Furthermore, while the tutorial and help section is generally seen as beneficial, some hoteliers recommend expanding the range of topics covered and providing more detailed explanations for enhanced user guidance. Overall, the customer support provided by Profitroom is considered an essential component in aiding users and fostering a positive experience with the software.